<?php

/*
 * ==========================================================
 * FUNCTIONS.PHP
 * ==========================================================
 *
 * Main PHP functions file. © 2017-2023 board.support. All rights reserved.
 *
 */

define('SB_VERSION', '3.5.9');

if (!defined('SB_PATH')) {
    $path = dirname(__DIR__, 1);
    define('SB_PATH', $path ? $path : dirname(__DIR__));
}
if (!defined('JSON_INVALID_UTF8_IGNORE')) {
    define('JSON_INVALID_UTF8_IGNORE', 0);
}
if (isset($_COOKIE['sb-cloud'])) $_POST['cloud'] = $_COOKIE['sb-cloud'];

require_once(SB_PATH . '/config.php');

global $SB_CONNECTION;
global $SB_SETTINGS;
global $SB_LOGIN;
global $SB_LANGUAGE;
global $SB_TRANSLATIONS;
const  SELECT_FROM_USERS = 'SELECT id, first_name, last_name, email, profile_image, user_type, creation_time, last_activity, department, token';

class SBError {
    public $error;

    function __construct($error_code, $function = '', $message = '') {
        $this->error = ['message' => $message, 'function' => $function, 'code' => $error_code];
    }

    public function __toString() {
        return $this->code() . ' ' . $this->message();
    }

    function message() {
        return $this->error['message'];
    }

    function code() {
        return $this->error['code'];
    }

    function function_name() {
        return $this->error['function'];
    }
}

class SBValidationError {
    public $error;

    function __construct($error_code) {
        $this->error = $error_code;
    }

    public function __toString() {
        return $this->error;
    }

    function code() {
        return $this->error;
    }
}

$sb_apps = ['dialogflow', 'slack', 'wordpress', 'tickets', 'woocommerce', 'ump', 'perfex', 'whmcs', 'aecommerce', 'messenger', 'whatsapp', 'armember', 'viber', 'telegram', 'line', 'wechat', 'twitter', 'zendesk', 'gbm', 'martfury'];
for ($i = 0; $i < count($sb_apps); $i++) {
    $file = SB_PATH . '/apps/' . $sb_apps[$i] . '/functions.php';
    if (file_exists($file)) {
        require_once($file);
    }
}

/*
 * -----------------------------------------------------------
 * DATABASE
 * -----------------------------------------------------------
 *
 * 1. Connection to the database
 * 2. Get database values
 * 3. Insert or update database values
 * 4. Escape and sanatize values prior to databse insertion
 * 5. Escape a JSON string prior to databse insertion
 * 6. Set default database environment settings
 * 7. Database error function
 *
 */

function sb_db_connect() {
    global $SB_CONNECTION;
    if (!defined('SB_DB_NAME') || !SB_DB_NAME) return false;
    if ($SB_CONNECTION) {
        sb_db_init_settings();
        return true;
    }
    $SB_CONNECTION = new mysqli(SB_DB_HOST, SB_DB_USER, SB_DB_PASSWORD, SB_DB_NAME, defined('SB_DB_PORT') && SB_DB_PORT ? intval(SB_DB_PORT) : ini_get('mysqli.default_port'));
    if ($SB_CONNECTION->connect_error) {
        echo 'Connection error. Visit the admin area for more details or open the config.php file and check the database information. Message: ' . $SB_CONNECTION->connect_error . '.';
        return false;
    }
    sb_db_init_settings();
    return true;
}

function sb_db_get($query, $single = true) {
    global $SB_CONNECTION;
    $status = sb_db_connect();
    $value = ($single ? '' : []);
    if ($status) {
        $result = $SB_CONNECTION->query($query);
        if ($result) {
            if ($result->num_rows > 0) {
                while($row = $result->fetch_assoc()) {
                    if ($single) {
                        $value = $row;
                    } else {
                        array_push($value, $row);
                    }
                }
            }
        } else {
            return sb_db_error('sb_db_get');
        }
    } else {
        return $status;
    }
    return $value;
}

function sb_db_query($query, $return = false) {
    global $SB_CONNECTION;
    $status = sb_db_connect();
    if ($status) {
        $result = $SB_CONNECTION->query($query);
        if ($result) {
            if ($return) {
                if (isset($SB_CONNECTION->insert_id) && $SB_CONNECTION->insert_id > 0) {
                    return $SB_CONNECTION->insert_id;
                } else {
                    return sb_db_error('sb_db_query');
                }
            } else {
                return true;
            }
        } else {
            return sb_db_error('sb_db_query');
        }
    } else {
        return $status;
    }
}

function sb_db_escape($value, $numeric = -1) {
    if (is_numeric($value)) return $value;
    else if ($numeric === true) return false;
    global $SB_CONNECTION;
    sb_db_connect();
    if ($SB_CONNECTION) $value = $SB_CONNECTION->real_escape_string($value);
    $value = str_replace(['\"', '"'], ['"', '\"'], $value);
    $value = sb_sanatize_string($value);
    $value = htmlspecialchars($value, ENT_NOQUOTES | ENT_SUBSTITUTE, 'utf-8');
    return $value;
}

function sb_db_json_escape($array) {
    global $SB_CONNECTION;
    sb_db_connect();
    $value = str_replace(['"false"', '"true"'], ['false', 'true'], json_encode($array, JSON_INVALID_UTF8_IGNORE));
    $value = sb_sanatize_string($value);
    return $SB_CONNECTION ? $SB_CONNECTION->real_escape_string($value) : $value;
}

function sb_json_escape($value) {
    return str_replace(['"', "\'"], ['\"', "'"], $value);
}

function sb_db_error($function) {
    global $SB_CONNECTION;
    return new SBError('db-error', $function, $SB_CONNECTION->error);
}

function sb_db_check_connection($name = false, $user = false, $password = false, $host = false, $port = false) {
    global $SB_CONNECTION;
    $response = true;
    if ($name === false && defined('SB_DB_NAME')) {
        $name = SB_DB_NAME;
        $user = SB_DB_USER;
        $password = SB_DB_PASSWORD;
        $host = SB_DB_HOST;
        $port = defined('SB_DB_PORT') && SB_DB_PORT ? intval(SB_DB_PORT) : false;
    }
    if ($name === false || $name == '') {
        return 'installation';
    }
    try {
        set_error_handler(function() {}, E_ALL);
    	$SB_CONNECTION = new mysqli($host, $user, $password, $name, $port === false ? ini_get('mysqli.default_port') : intval($port));
        sb_db_init_settings();
    }
    catch (Exception $e) {
        $response = $e->getMessage();
    }
    if ($SB_CONNECTION->connect_error) {
        $response = $SB_CONNECTION->connect_error;
    }
    restore_error_handler();
    return $response;
}

function sb_db_init_settings() {
    if (sb_is_cloud()) return;
    global $SB_CONNECTION;
    $SB_CONNECTION->set_charset('utf8mb4');
    $SB_CONNECTION->query("SET SESSION sql_mode=(SELECT REPLACE(@@sql_mode,'ONLY_FULL_GROUP_BY',''))");
}

function sb_external_db($action, $name, $query = '', $extra = false) {
    $NAME = strtoupper($name);
    $name = strtolower($name);
    switch ($action) {
    	case 'connect':
            $connection = sb_isset($GLOBALS, 'SB_' . $NAME . '_CONNECTION');
            $defined = defined('SB_' . $NAME . '_DB_NAME');
            if (!empty($connection) && $connection->ping()) {
                return true;
            }
            if (!$defined) {
                $prefix = '';
                $database = sb_get_setting($name . '-db');
                if (empty($database[$name . '-db-name'])) {
                    return new SBError('db-error', 'sb_external_db', 'Missing database details in ' . $name . ' settings area.');
                }
                define('SB_' . $NAME . '_DB_HOST', $database[$name . '-db-host']);
                define('SB_' . $NAME . '_DB_USER', $database[$name . '-db-user']);
                define('SB_' . $NAME . '_DB_PASSWORD', $database[$name . '-db-password']);
                define('SB_' . $NAME . '_DB_NAME', $database[$name . '-db-name']);
                if ($name == 'perfex' || $name == 'whmcs') {
                    define('SB_' . $NAME . '_DB_PREFIX', empty($database[$name . '-db-prefix']) ? 'tbl' : $database[$name . '-db-prefix']);
                    $prefix = PHP_EOL . 'define(\'SB_' . $NAME . '_DB_PREFIX\', \'' . sb_isset($database, $name . '-db-prefix', 'tbl') . '\');';
                }
                sb_write_config_extra('/* '. $NAME .' CRM  */' . PHP_EOL . 'define(\'SB_' . $NAME . '_DB_HOST\', \'' . $database[$name . '-db-host'] . '\');' . PHP_EOL . 'define(\'SB_' . $NAME . '_DB_USER\', \'' . $database[$name . '-db-user'] . '\');' . PHP_EOL . 'define(\'SB_' . $NAME . '_DB_PASSWORD\', \'' . $database[$name . '-db-password'] . '\');' . PHP_EOL . 'define(\'SB_' . $NAME . '_DB_NAME\', \'' . $database[$name . '-db-name'] . '\');' . $prefix);
            }
            $connection = new mysqli(constant('SB_' . $NAME . '_DB_HOST'), constant('SB_' . $NAME . '_DB_USER'), constant('SB_' . $NAME . '_DB_PASSWORD'), constant('SB_' . $NAME . '_DB_NAME'));
            if ($connection->connect_error) {
                if ($defined) {
                    $database = sb_get_setting($name . '-db');
                    if (constant('SB_' . $NAME . '_DB_HOST') != $database[$name . '-db-host'] || constant('SB_' . $NAME . '_DB_USER') != $database[$name . '-db-user'] || constant('SB_' . $NAME . '_DB_PASSWORD') != $database[$name . '-db-password'] || constant('SB_' . $NAME . '_DB_NAME') != $database[$name . '-db-name'] || (defined('SB_' . $NAME . '_DB_PREFIX') && constant('SB_' . $NAME . '_DB_PREFIX') != $database[$name . '-db-prefix'])) {
                        $raw = file_get_contents(SB_PATH . '/config.php');
                        sb_file(SB_PATH . '/config.php', str_replace(['/* Perfex CRM  */', 'define(\'SB_' . $NAME . '_DB_HOST\', \'' . constant('SB_' . $NAME . '_DB_HOST') . '\');', 'define(\'SB_' . $NAME . '_DB_USER\', \'' . constant('SB_' . $NAME . '_DB_USER') . '\');', 'define(\'SB_' . $NAME . '_DB_PASSWORD\', \'' . constant('SB_' . $NAME . '_DB_PASSWORD') . '\');', 'define(\'SB_' . $NAME . '_DB_NAME\', \'' . constant('SB_' . $NAME . '_DB_NAME') . '\');', defined('SB_' . $NAME . '_DB_PREFIX') ? 'define(\'SB_' . $NAME . '_DB_PREFIX\', \'' . constant('SB_' . $NAME . '_DB_PREFIX') . '\');' : ''], '', $raw));
                    }
                }
                die($connection->connect_error);
            }
            $connection->set_charset('utf8mb4');
            $connection->query("SET SESSION sql_mode=(SELECT REPLACE(@@sql_mode,'ONLY_FULL_GROUP_BY',''))");
            $GLOBALS['SB_' . $NAME . '_CONNECTION'] = $connection;
            return true;
        case 'read':
            $status = sb_external_db('connect', $name);
            $value = $extra ? '' : [];
            if ($status === true) {
                $result = $GLOBALS['SB_' . strtoupper($name) . '_CONNECTION']->query($query);
                if ($result) {
                    if ($result->num_rows > 0) {
                        while($row = $result->fetch_assoc()) {
                            if ($extra) {
                                $value = $row;
                            } else {
                                array_push($value, $row);
                            }
                        }
                    }
                } else {
                    return new SBError('db-error', 'sb_external_db', $GLOBALS['SB_' . strtoupper($name) . '_CONNECTION']->error);
                }
            } else {
                return $status;
            }
            return $value;
        case 'write':
            $status = sb_external_db('connect', $name);
            if ($status === true) {
                $connection = $GLOBALS['SB_' . $NAME . '_CONNECTION'];
                $result = $connection->query($query);
                if ($result) {
                    if ($extra) {
                        if (isset($connection->insert_id) && $connection->insert_id > 0) {
                            return $connection->insert_id;
                        } else {
                            return sb_db_error('sb_db_query');
                        }
                    } else {
                        return true;
                    }
                } else {
                    return new SBError('db-error', 'sb_external_db', $connection->error);
                }
            }
            return $status;
    }
    return false;
}

function sb_is_error($object) {
    return is_a($object, 'SBError');
}

function sb_is_validation_error($object) {
    return is_a($object, 'SBValidationError');
}

/*
 * -----------------------------------------------------------
 * LOGIN AND ACCOUNT
 * -----------------------------------------------------------
 *
 * 1. Check if the login details are corrects and if yes set the login
 * 2. Update details of the login cookie
 * 3. Logout a user
 * 4. Return the logged in user information
 * 5. Set the login cookie
 * 6. Get the login cookie
 * 7. Verify the login password
 * 8. Check the the active user is an admin, bot, or agent
 * 9. Return the department of the active agent
 * 10. Check the the active user it the supervisor
 *
 */

function sb_login($email = '', $password = '', $user_id = '', $user_token = '') {
    global $SB_LOGIN;
    $valid_login = false;
    $result = null;
    if ($email && $password) {

        // Login for registered users and agents
        $result = sb_db_get('SELECT id, profile_image, first_name, last_name, email, password, user_type, token, department, password FROM sb_users WHERE email = "' . sb_db_escape($email) . '" LIMIT 1');
        if (sb_is_error($result)) return $result;
        if (isset($result) && $result && isset($result['password']) && isset($result['user_type']) && sb_password_verify($password, $result['password'])) {
            $valid_login = true;
            if ($SB_LOGIN && $SB_LOGIN['id'] != $result['id']) {
                sb_db_query('UPDATE sb_conversations SET user_id = ' . $result['id'] . ' WHERE user_id = ' .  $SB_LOGIN['id']);
            }
        }
    } else if ($user_id && $user_token) {

        // Login for visitors
        $result = sb_db_get('SELECT id, profile_image, first_name, last_name, email, password, user_type, token FROM sb_users WHERE id = ' . sb_db_escape($user_id, true) . ' AND token = "' . sb_db_escape($user_token) . '" LIMIT 1');
        if (sb_is_error($result)) return $result;
        if (isset($result['user_type']) && isset($result['token'])) {
            $valid_login = true;
        }
    }
    if ($valid_login) {
        $settings =  ['id' => $result['id'], 'profile_image' => $result['profile_image'], 'first_name' => $result['first_name'], 'last_name' => $result['last_name'], 'email' => $result['email'], 'user_type' => $result['user_type'], 'token' => $result['token'], 'url' => SB_URL, 'password' => $result['password']];
        if (isset($result['department'])) {
            $settings['department'] = $result['department'];
        }
        sb_set_cookie_login($settings);
        $SB_LOGIN = $settings;
        return [$settings, sb_encryption(json_encode($settings))];
    }
    return false;
}

function sb_update_login($profile_image, $first_name, $last_name, $email, $department = '', $user_type = false, $user_id = false) {
    global $SB_LOGIN;
    $settings = sb_get_cookie_login();
    if (empty($settings)) $settings = [];
    if ($user_id) $settings['id'] = $user_id;
    $settings['profile_image'] = $profile_image;
    $settings['first_name'] = $first_name;
    $settings['last_name'] = $last_name;
    $settings['email'] = $email;
    $settings['department'] = $department == 'NULL' || $department == '' || $department === false ? null : $department;
    if ($user_type) {
        $settings['user_type'] = $user_type;
    }
    if (!headers_sent()) {
        sb_set_cookie_login($settings);
    }
    $SB_LOGIN = $settings;
    return [$settings, sb_encryption(json_encode($settings))];
}

function sb_logout() {
    global $SB_LOGIN;
    if (!headers_sent()) {
        $time = time() - 3600;
        setcookie('sb-login', '', $time);
    }
    $SB_LOGIN = null;
    return true;
}

function sb_get_active_user($login_data = false, $database = false, $login_app = false, $user_token = false) {
    global $SB_LOGIN;
    $return = false;
    if ($SB_LOGIN) {
        $return = $SB_LOGIN;
    }
    if ($return === false && !empty($login_data)) {
        $return = json_decode(sb_encryption($login_data, false), true);
    }
    if ($return === false) {
        $return = sb_get_cookie_login();
    }
    if ($login_app !== false) {
        if (!is_array($login_app)) $login_app = json_decode($login_app, true);
        $app = $login_app[1];
        $login_app_data = $login_app[0];
        if (defined('SB_WP') && $app == 'wp') {
            if ($return === false || !isset($return['email'])) {
                $return = sb_wp_get_active_user($login_app_data);
                if (isset($return[1])) {
                    $return = array_merge($return[0], ['cookie' => $return[1]]);
                }
            } else {
                $wp_user = sb_wp_get_user($login_app_data[0]);
                if (isset($wp_user['email']) && $wp_user['email'] != $return['email']) {
                    $return = sb_wp_get_active_user($login_app_data);
                }
            }
        } else if ($app == 'default' && $login_app_data && (!$return || sb_isset($return, 'email') != sb_isset($login_app_data, 'email'))) {
            $return = sb_add_user_and_login($login_app_data, sb_isset($login_app_data, 'extra', []), false);
            if (sb_is_validation_error($return) && $return->error == 'duplicate-email' && !empty($login_app_data['password'])) {
                $active_user = sb_db_get('SELECT id, token FROM sb_users WHERE password = "' . sb_db_escape($login_app_data['password']) . '" AND email = "' . sb_isset($login_app_data, 'email', '') . '" LIMIT 1');
                $return = $active_user ? sb_login('', '', $active_user['id'], $active_user['token']) : false;
            }
            $return = is_array($return) ? array_merge($return[0], ['cookie' => $return[1]]) : false;
        } else if (defined('SB_PERFEX') && $app == 'perfex') {
            $return = sb_perfex_get_active_user_function($return, $login_app_data);
        } else if (defined('SB_WHMCS') && $app == 'whmcs') {
            $return = sb_whmcs_get_active_user_function($return, $login_app_data);
        } else if (defined('SB_AECOMMERCE') && $app == 'aecommerce') {
            $return = sb_aecommerce_get_active_user_function($return, $login_app_data);
        }
    }
    if (($database && $return && isset($return['id'])) || $user_token) {
        $keys = ['id', 'profile_image', 'first_name', 'last_name', 'email', 'password', 'user_type'];
        $active_user = sb_db_get('SELECT ' . implode(',', $keys) . ' FROM sb_users WHERE ' . ($user_token ? ('token = "' . sb_db_escape($user_token) . '"') : ('id = ' . $return['id'])));
        if ($active_user && (empty($return['password']) || empty($active_user['password']) || $return['password'] == $active_user['password'])) {
            for ($i = 0; $i < count($keys); $i++){
            	$return[$keys[$i]] = $active_user[$keys[$i]];
            }
            $return['phone'] = sb_get_user_extra($return['id'], 'phone');
            $return['cookie'] = sb_encryption(json_encode($return));
        } else if ($login_data !== false && $login_app !== false) {
            unset($_COOKIE['sb-login']);
            $SB_LOGIN = false;
            return sb_get_active_user(false, $database, $login_app);
        } else $return = false;
    }
    if ($return !== false) {
        if (!$SB_LOGIN) {
            $SB_LOGIN = $return;
        } else if ($SB_LOGIN['id'] != $return['id']) {
            sb_db_query('UPDATE sb_conversations SET user_id = ' . $return['id'] . ' WHERE user_id = ' .  $SB_LOGIN['id']);
        }
    }
    return $return;
}

function sb_set_cookie_login($value) {
    if (!headers_sent()) {
        setcookie('sb-login', sb_encryption(json_encode($value)), time() + 315569260, '/', sb_get_setting('cookie-domain', ''));
    }
}

function sb_get_cookie_login() {
    $cookie = isset($_COOKIE['sb-login']) ? $_COOKIE['sb-login'] : sb_isset($_POST, 'login-cookie');
    if ($cookie) {
        $response = json_decode(sb_encryption($cookie, false), true);
        return empty($response) ? false : $response;
    }
    return false;
}

function sb_password_verify($password, $hash) {
    $success = password_verify($password, $hash);
    if (!$success && defined('SB_WP')) {
        $wp_hasher = new SBPasswordHash(8, true);
        $success = $wp_hasher->CheckPassword($password, $hash);
    }
    return $success;
}

function sb_is_agent($user = false, $exclude_bot = false, $admin = false) {
    if ($user === '') return false;
    $user = $user === false ? sb_get_active_user() : (is_string($user) ? ['user_type' => $user] : $user);
    if (!$user) return !empty($GLOBALS['SB_FORCE_ADMIN']);
    return (!$admin && $user['user_type'] == 'agent') || $user['user_type'] == 'admin' || (!$exclude_bot && $user['user_type'] == 'bot');
}

function sb_get_agent_department() {
    if (sb_is_agent() && !defined('SB_API')) {
        $user = sb_get_active_user();
        return sb_isset($user, 'department');
    }
    return false;
}

function sb_supervisor() {
    $settings = sb_get_setting('supervisor');
    return in_array(sb_get_active_user_ID(), explode(',', str_replace(' ', '', sb_isset($settings, 'supervisor-id')))) ? $settings : false;
}

/*
 * -----------------------------------------------------------
 * JAVASCRIPT
 * -----------------------------------------------------------
 *
 * Global JavaScript for the chat and admin page.
 *
 */

function sb_js_global() {
    global $SB_LANGUAGE;
    if (!isset($SB_LANGUAGE)) {
        sb_init_translations();
    }
    $ajax_url = str_replace('//include', '/include', SB_URL . '/include/ajax.php');
    $code = '<script data-cfasync="false">';
    $code .= 'var SB_AJAX_URL = "' . $ajax_url . '";';
    $code .= 'var SB_URL = "' . SB_URL . '";';
    $code .= 'var SB_LANG = ' . ($SB_LANGUAGE ? json_encode($SB_LANGUAGE) : 'false') . ';';
    $code .= '</script>';
    echo $code;
}

function sb_js_admin() {
    $cloud = sb_is_cloud();
    $active_user = sb_get_active_user();
    $active_user_type = $active_user ? $active_user['user_type'] : false;
    $agent = $active_user_type == 'agent';
    $language = sb_get_admin_language();
    $settings = [
        'bot-id' => sb_get_bot_id(),
        'close-message' => sb_get_multi_setting('close-message', 'close-active'),
        'close-message-transcript' => sb_get_multi_setting('close-message', 'close-transcript'),
        'routing' => (!$active_user || $agent) && (sb_get_multi_setting('queue', 'queue-active') || sb_get_setting('routing') || sb_get_multi_setting('agent-hide-conversations', 'agent-hide-conversations-active')),
        'desktop-notifications' => sb_get_setting('desktop-notifications'),
        'push-notifications' => sb_get_multi_setting('push-notifications', 'push-notifications-active'),
        'push-notifications-users' => sb_get_multi_setting('push-notifications', 'push-notifications-users-active'),
        'push-notifications-id' => sb_get_multi_setting('push-notifications', 'push-notifications-id'),
        'flash-notifications' => sb_get_setting('flash-notifications'),
        'notifications-icon' => $cloud ? SB_CLOUD_BRAND_ICON_PNG : sb_get_setting('notifications-icon', SB_URL . '/media/icon.png'),
        'auto-updates' => sb_get_setting('auto-updates'),
        'sound' => ['code' => sb_get_setting('chat-sound-admin'), 'volume' => sb_get_multi_setting('sound-settings', 'sound-settings-volume-admin', 0.6), 'repeat' => sb_get_multi_setting('sound-settings', 'sound-settings-repeat-admin')],
        'pusher' => sb_pusher_active(),
        'notify-user-email' => sb_get_setting('notify-user-email') || sb_get_multi_setting('email-piping', 'email-piping-active'),
        'assign-conversation-to-agent' => $agent && sb_get_multi_setting('agent-hide-conversations', 'agent-hide-conversations-active') && sb_get_multi_setting('agent-hide-conversations', 'agent-hide-conversations-view'),
        'allow-agent-delete-message' => $active_user_type == 'admin' || sb_get_multi_setting('agents', 'agents-delete-message'),
        'supervisor' => sb_supervisor() ? true : false,
        'sms-active-users' => sb_get_multi_setting('sms', 'sms-active-users'),
        'sms' => sb_get_multi_setting('sms', 'sms-user'),
        'now-db' => gmdate('Y-m-d H:i:s'),
        'login-time' => time(),
        'smart-reply' => sb_get_multi_setting('dialogflow-smart-reply', 'dialogflow-smart-reply-active'),
        'smart-reply-open-ai' => sb_get_multi_setting('open-ai', 'open-ai-smart-reply'),
        'single-agent' => intval(sb_db_get('SELECT COUNT(*) as count FROM sb_users WHERE user_type = "agent" OR user_type = "admin"')['count']) == 1,
        'slack-active' => sb_get_setting('slack-active'),
        'zendesk-active' => sb_get_setting('zendesk-active'),
        'translation' => sb_get_setting('google-translation'),
        'active-agent-language' => sb_get_user_language(sb_get_active_user_ID()),
        'transcript-message' => sb_get_multi_setting('transcript', 'transcript-message', ''),
        'cookie-domain' => sb_get_setting('cookie-domain'),
        'cloud' => $cloud,
        'online-users-notification' => sb_get_setting('online-users-notification') ? sb_('New user online') : false,
        'webhooks' => sb_get_multi_setting('webhooks', 'webhooks-active') ? sb_get_multi_setting('webhooks', 'webhooks-allowed', true) : false,
        'show-profile-images' => sb_get_setting('show-profile-images-admin'),
        'sender-name' => sb_get_setting('sender-name'),
        'open-ai-user-expressions' => sb_get_multi_setting('open-ai', 'open-ai-user-expressions')
    ];
    $code = '<script>';
    if (defined('SB_WOOCOMMERCE')) {
        $settings['currency'] = sb_get_setting('wc-currency-symbol');
        $settings['languages'] = json_encode(sb_isset(sb_wp_language_settings(), 'languages', []));
    }
    if (defined('SB_PERFEX')) $settings['perfex-url'] = sb_get_setting('perfex-url');
    if (defined('SB_WHMCS')) $settings['whmcs-url'] = sb_get_setting('whmcs-url');
    if (defined('SB_AECOMMERCE')) $settings['aecommerce-panel-title'] = sb_get_setting('aecommerce-panel-title', 'Active eCommerce');
    if ($settings['pusher']) {
        $settings['pusher-key'] = $settings['cloud'] ? CLOUD_PUSHER_KEY : sb_get_multi_setting('pusher', 'pusher-key');
        $settings['pusher-cluster'] = $settings['cloud'] ? CLOUD_PUSHER_CLUSTER : sb_get_multi_setting('pusher', 'pusher-cluster');
    }
    if ($settings['smart-reply']) {
        $settings['smart-reply-language-detection'] = sb_get_multi_setting('dialogflow-smart-reply', 'dialogflow-smart-reply-language-detection');
        $settings['smart-reply-language-detection-bot'] = sb_get_setting('dialogflow-active') && sb_get_multi_setting('dialogflow-language-detection', 'dialogflow-language-detection-active');
        $settings['smart-reply-agent-assistant'] = !empty(sb_get_multi_setting('dialogflow-smart-reply', 'dialogflow-smart-reply-profile'));
    }
    if ($settings['supervisor']) {
        $settings['allow-supervisor-delete-message'] = sb_get_multi_setting('supervisor', 'supervisor-delete-message');
    }
    if ($active_user) {
        if (empty($active_user['url']) || $active_user['url'] == SB_URL) {
            $code .= 'var SB_ACTIVE_AGENT = { id: "' . $active_user['id'] . '", email: "' . $active_user['email'] . '", full_name: "' . sb_get_user_name($active_user) . '", user_type: "' . $active_user_type . '", profile_image: "' . $active_user['profile_image'] . '", department: "' . sb_isset($active_user, 'department', '') . '"};';
        } else {
            $code .= 'SBF.reset();';
        }
    } else {
        $code .= 'var SB_ACTIVE_AGENT = { id: "", full_name: "", user_type: "", profile_image: "", email: "" };';
    }
    if (defined('SB_WP')) {
        $code .= 'var SB_WP = true;';
    }
    if ($cloud) {
        $cookie_cloud = json_decode(sb_encryption($_POST['cloud'], false), true);
        $settings['cloud'] = $cookie_cloud && isset($cookie_cloud['email']) ? ['email' => $cookie_cloud['email'], 'id' => sb_isset(sb_db_get('SELECT id FROM sb_users WHERE email = "' . $cookie_cloud['email'] . '"'), 'id'), 'cloud_user_id' => $cookie_cloud['user_id'], 'token' => $cookie_cloud['token']] : [];
    }
    $translations = $language && $language != 'en' ? file_get_contents(SB_PATH . '/resources/languages/admin/js/' . $language . '.json') : '[]';
    $code .= 'var SB_LANGUAGE_CODES = ' . file_get_contents(SB_PATH . '/resources/languages/language-codes.json') . ';';
    $code .= 'var SB_ADMIN_SETTINGS = ' . json_encode($settings) . ';';
    $code .= 'var SB_TRANSLATIONS = ' . ($translations ? $translations : '[]') . ';';
    $code .= 'var SB_VERSIONS = { sb: "' . SB_VERSION . '", dialogflow: "' . (defined('SB_DIALOGFLOW') ? SB_DIALOGFLOW : -1) . '", slack: "' . (defined('SB_SLACK') ? SB_SLACK : -1) . '", tickets: "' . (defined('SB_TICKETS') ? SB_TICKETS : -1) . '", perfex: "' . (defined('SB_PERFEX') ? SB_PERFEX : -1) . '", whmcs: "' . (defined('SB_WHMCS') ? SB_WHMCS : -1) . '", woocommerce: "' . (defined('SB_WOOCOMMERCE') ? SB_WOOCOMMERCE : -1) . '", ump: "' . (defined('SB_UMP') ? SB_UMP : -1) . '", aecommerce: "' . (defined('SB_AECOMMERCE') ? SB_AECOMMERCE : -1) . '", messenger: "' . (defined('SB_MESSENGER') ? SB_MESSENGER : -1)  . '", whatsapp: "' . (defined('SB_WHATSAPP') ? SB_WHATSAPP : -1) . '", armember: "' . (defined('SB_ARMEMBER') ? SB_ARMEMBER : -1) . '", telegram: "' . (defined('SB_TELEGRAM') ? SB_TELEGRAM : -1) . '", viber: "' . (defined('SB_VIBER') ? SB_VIBER : -1) . '", line: "' . (defined('SB_LINE') ? SB_LINE : -1) . '", wechat: "' . (defined('SB_WECHAT') ? SB_WECHAT : -1) . '", twitter: "' . (defined('SB_TWITTER') ? SB_TWITTER : -1) . '", zendesk: "' . (defined('SB_ZENDESK') ? SB_ZENDESK : -1) . '", gbm: "' . (defined('SB_GBM') ? SB_GBM : -1) . '", martfury: "' . (defined('SB_MARTFURY') ? SB_MARTFURY : -1) . '"};';
    $code .= '</script>';
    echo $code;
}

/*
 * -----------------------------------------------------------
 * USERS
 * -----------------------------------------------------------
 *
 * 1. Add a new user or agent.
 * 2. Add a new user extra details
 * 3. Add a new user and login it
 * 4. Delete a user and all the related information (conversations, messages)
 * 5. Delete multiple users and all the related information (conversations, messages)
 * 6. Delete all leads
 * 7. Update a user or agent.
 * 8. Update a user or agent detail or extra detail.
 * 9. Update a visitor to lead
 * 10. Update the current user and a conversation message
 * 11. Return the user with the given id
 * 12. Return all users, Agents
 * 13. Return the users registered after the given date
 * 14. Search users based on the gived keyword
 * 15. Return the users count grouped by user type
 * 16. Return the user additional details
 * 17. Return the agent or admin with the given ID
 * 18. Set the active admin if any and register if required
 * 19. Return the full name of a user
 * 20. Save a CSV file with all users details
 * 21. Save automatic information from the user: IP, Country, OS, Browser
 * 22. Set and get the current page URL of a user
 * 23. Create or update the bot
 * 24. Return the bot ID
 * 25. Return the user or the last agent of a conversation
 * 26. Return an array with the agents ids
 * 27. Generate the profile picture of the user from its name
 * 28. Return the users who have the requested details
 * 29. Return the ID of the active user
 * 30. Get a user from a detail
 * 31. Check if the user is typing on the chat
 * 32. Check if an agent is typing in a conversation
 * 33. Set the user typing status
 * 34. Set agent raring
 * 35. Get agent rating
 * 36. Split a full name into first name and last name
 *
 */

function sb_add_user($settings = [], $settings_extra = [], $hash_password = true) {
    $keys = ['profile_image', 'first_name', 'last_name', 'email', 'user_type', 'password', 'department'];
    for ($i = 0; $i < count($keys); $i++) {
        $settings[$keys[$i]] = sb_isset($settings, $keys[$i], '');
        if (!is_string($settings[$keys[$i]])) {
            $settings[$keys[$i]] = trim($settings[$keys[$i]][0]);
        }
    }
    $password = $settings['password'];
    if (!empty($settings['email']))  {
        $settings['email'] = sb_db_escape($settings['email']);
        $existing_email = sb_db_get('SELECT user_type FROM sb_users WHERE email = "' . $settings['email'] . '" LIMIT 1');
        if ($existing_email) {
            if (sb_get_setting('duplicate-emails') && !sb_is_agent($existing_email['user_type'])) {
                sb_db_query('UPDATE sb_users SET email = NULL WHERE email = "' . $settings['email'] . '"');
            } else return new SBValidationError('duplicate-email');
        }
    }
    if (!empty($settings_extra['phone']) && sb_get_user_by('phone', $settings_extra['phone'][0]) && !sb_get_setting('duplicate-emails')) {
        return new SBValidationError('duplicate-phone');
    }
    if (empty($settings['profile_image'])) {
        $settings['profile_image'] = sb_get_avatar($settings['first_name'], $settings['last_name']);
    }
    if (empty($settings['first_name'])) {
        $name = sb_get_setting('visitor-prefix');
        $settings['first_name'] = $name === false || $name == '' ? 'User' : $name;
        $settings['last_name'] = '#' . rand(0, 99999);
    }
    if (empty($settings['user_type'])) {
        $settings['user_type'] = empty($settings['email']) ? 'visitor' : 'user';
    } else if (!in_array($settings['user_type'], ['visitor', 'user', 'lead', 'agent', 'admin', 'bot'])) {
        return new SBValidationError('invalid-user-type');
    }
    if ($settings['user_type'] == 'user') {
        if (!empty($settings['first_name']) && substr($settings['last_name'], 0, 1) == '#') {
            $settings['last_name'] = '';
        }
    }
    if (sb_is_agent($settings) && !sb_is_agent(false, true, true)) {
        return new SBError('security-error', 'sb_add_user');
    }
    if (!empty($password) && $hash_password) {
        $password = password_hash($password, PASSWORD_DEFAULT);
    }
    if (empty($settings['department'])) {
        $settings['department'] = 'NULL';
    }
    $now = gmdate('Y-m-d H:i:s');
    $token = bin2hex(openssl_random_pseudo_bytes(20));
    $query = 'INSERT INTO sb_users(first_name, last_name, password, email, profile_image, user_type, creation_time, token, department, last_activity) VALUES ("' . sb_db_escape($settings['first_name']) . '", "' . sb_db_escape($settings['last_name']) . '", "' . sb_db_escape($password) . '", ' . ($settings['email'] == '' ? 'NULL' : '"' . $settings['email'] . '"') . ', "' . sb_db_escape($settings['profile_image']) . '", "' . $settings['user_type'] . '", "' . $now . '", "' . $token . '", ' . sb_db_escape($settings['department']) . ', "' . $now . '")';
    $user_id = sb_db_query($query, true);
    if (!sb_is_error($user_id) && is_numeric($user_id) && $user_id > 0 && isset($settings_extra)) {
        sb_add_new_user_extra($user_id, $settings_extra);
    }
    if (!sb_is_error($user_id) && !sb_is_agent() && ($settings['user_type'] == 'user' || $settings['user_type'] == 'lead' || sb_get_setting('visitor-autodata'))) {
        sb_user_autodata($user_id);
    }
    if ($settings['user_type'] == 'visitor') {
        sb_reports_update('visitors');
    }
    if (isset($_POST['payload']) && isset($_POST['payload']['rich-messages']) && isset($_POST['payload']['rich-messages']['registration'])) {
        sb_reports_update('registrations');
    }
    if ($settings['email']) {
        sb_newsletter($settings['email'], $settings['first_name'], $settings['last_name']);
    }
    if (sb_is_cloud() && sb_is_agent($settings['user_type'])) {
        sb_cloud_set_agent($settings['email']);
    }
    return $user_id;
}

function sb_add_new_user_extra($user_id, $settings) {
    $query = '';
    $user_id = sb_db_escape($user_id, true);
    foreach ($settings as $key => $setting) {
        if (is_array($setting) && $setting[0] && $setting[0] != 'null') {
            $query .= '("' . $user_id . '", "' . sb_db_escape($key) . '", "' . sb_db_escape($setting[1]) . '", "' . sb_db_escape($setting[0]) . '"),';
        }
    }
    if ($query) {
        $query = 'INSERT IGNORE INTO sb_users_data(user_id, slug, name, value) VALUES ' . substr($query, 0, -1);
        return sb_db_query($query);
    }
    return false;
}

function sb_add_user_and_login($settings, $settings_extra, $hash_password = true) {
    $response = sb_add_user($settings, $settings_extra, $hash_password);
    if (is_numeric($response)) {
        $token = sb_db_get('SELECT token FROM sb_users WHERE id = ' . $response);
        return sb_login('', '', $response, $token['token']);
    }
    return $response;
}

function sb_delete_user($user_id) {
    if (sb_is_cloud()) {
        $user = sb_get_user($user_id);
        if ($user && sb_is_agent($user)) sb_cloud_set_agent($user['email'], 'delete');
    }
    $user_id = sb_db_escape($user_id, true);
    $ids = sb_db_get('SELECT id FROM sb_conversations WHERE user_id = ' . $user_id, false);
    for ($i = 0; $i < count($ids); $i++) {
        sb_delete_attachments($ids[$i]['id']);
    }
    if (sb_get_setting('logs')) {
        sb_logs('Agent ' . sb_get_user_name() . ' #' . sb_get_active_user_ID() . ' deleted the user #' . $user_id);
    }
    return sb_db_query('DELETE FROM sb_users WHERE id = ' . $user_id);
}

function sb_delete_users($user_ids) {
    $query = '';
    for ($i = 0; $i < count($user_ids); $i++) {
        $user_id = sb_db_escape($user_ids[$i], true);
        $query .= $user_id . ',';
        $ids = sb_db_get('SELECT id FROM sb_conversations WHERE user_id = ' . $user_id, false);
        for ($j = 0; $j < count($ids); $j++) {
            sb_delete_attachments($ids[$j]['id']);
        }
    }
    return sb_db_query('DELETE FROM sb_users WHERE id IN (' . sb_db_escape(substr($query, 0, -1)) . ')');
}

function sb_delete_leads() {
    return sb_db_query('DELETE FROM sb_users WHERE user_type = "lead"');
}

function sb_update_user($user_id, $settings, $settings_extra = [], $hash_password = true) {
    $user_id = sb_db_escape($user_id, true);
    $keys = ['profile_image', 'first_name', 'last_name', 'email', 'user_type', 'password', 'department'];
    for ($i = 0; $i < count($keys); $i++) {
        $settings[$keys[$i]] = sb_isset($settings, $keys[$i], '');
        if (!is_string($settings[$keys[$i]])) {
            $settings[$keys[$i]] = $settings[$keys[$i]][0];
        }
    }
    $profile_image = $settings['profile_image'];
    $first_name = trim($settings['first_name']);
    $last_name = trim($settings['last_name']);
    $email = trim($settings['email']);
    $user_type = $settings['user_type'];
    $password = isset($settings['password']) && $settings['password'] != '********' ? $settings['password'] : '';
    $department = sb_isset($settings, 'department', 'NULL');
    $active_user = sb_get_active_user();
    $query = '';
    if (sb_is_agent($user_type) && !sb_is_agent(false, true, true)) {
        return new SBError('security-error', 'sb_update_user');
    }
    if ($email) {
        $email = sb_db_escape($email);
        $existing_email = sb_db_get('SELECT user_type, email FROM sb_users WHERE email = "' . $email . '" AND id <> ' . $user_id);
        if ($existing_email) {
            if (sb_get_setting('duplicate-emails') && !sb_is_agent($existing_email['user_type'])) {
                sb_db_query('UPDATE sb_users SET email = NULL WHERE email = "' . $email . '"');
            } else return new SBValidationError('duplicate-email');
        }
    }
    if (!empty($settings_extra['phone']) && intval(sb_db_get('SELECT COUNT(*) as count FROM sb_users_data WHERE slug = "phone" AND (value = "' . $settings_extra['phone'][0] . '"' . (strpos($settings_extra['phone'][0], '+') !== false ? (' OR value = "' . str_replace('+', '00', $settings_extra['phone'][0]) . '"') : '') . ') AND user_id <> ' . sb_db_escape($user_id, true))['count']) > 0 && !sb_get_setting('duplicate-emails')) {
        return new SBValidationError('duplicate-phone');
    }
    if ($user_type == 'user' && $first_name && $last_name && substr($last_name, 0, 1) == '#') {
        $last_name = '';
    }
    if (!$profile_image || $profile_image == SB_URL . '/media/user.svg') {
        $profile_image = sb_get_avatar($first_name, $last_name);
    }
    if ($first_name) {
        $query .= ', first_name = "' . sb_db_escape($first_name) . '"';
    }
    if ($password) {
        if ($hash_password) $password = password_hash($password, PASSWORD_DEFAULT);
        $query .= ', password = "' . sb_db_escape($password) . '"';
    }
    if (!$department) {
        $department = 'NULL';
    }
    if (!$user_type && !sb_is_agent($user_type)) {
        $user_type = $email ? 'user' : (intval(sb_db_get('SELECT COUNT(*) AS count FROM sb_conversations WHERE user_id = ' . $user_id)['count']) > 0 ? 'lead' : 'visitor');
    }
    if ($email && sb_is_cloud() && sb_is_agent($user_type)) {
        $old_email = sb_isset(sb_db_get('SELECT email FROM sb_users WHERE id = ' . $user_id), 'email');
        if ($old_email && $old_email != $email) sb_cloud_set_agent($old_email, 'update', $email);
    }
    $query_final = 'UPDATE sb_users SET profile_image = "' . sb_db_escape($profile_image) . '", last_name = "' . sb_db_escape($last_name) . '", user_type = "' . sb_db_escape($user_type) . '", email = ' . (strlen($email) == 0 ? 'NULL' : '"' . sb_db_escape($email) . '"') . ', department = ' . sb_db_escape($department) . $query . ' WHERE id = ' . $user_id;
    $result = sb_db_query($query_final);

    // Extra user details
    if ($active_user && $active_user['id'] == $user_id) {
        $result = sb_update_login($profile_image, $first_name, $last_name, $email, $department, $user_type, $user_id);
        sb_user_autodata($user_id);
    }
    foreach ($settings_extra as $key => $setting) {
        if (is_array($setting)) {
            sb_db_query('REPLACE INTO sb_users_data SET name = "' . sb_db_escape($setting[1]) . '", value = "' . sb_db_escape($setting[0]) . '", slug = "' . sb_db_escape($key) . '", user_id = ' . $user_id);
        }
    }
    sb_db_query('DELETE FROM sb_users_data WHERE user_id = ' . $user_id . ' AND value = ""');
    if (defined('SB_SLACK') && $first_name && $last_name && sb_get_setting('slack-active')) {
        sb_slack_rename_channel($user_id, trim($first_name . '_' . $last_name));
    }
    if ($email) {
        sb_newsletter($email, $first_name, $last_name);
    }

    // More
    if (sb_is_agent() && sb_get_setting('logs')) {
        sb_logs('updated the user details of the user #' . $user_id);
    }
    return $result;
}

function sb_update_user_value($user_id, $slug, $value, $name = false) {
    $user_id = sb_db_escape($user_id, true);
    if (!sb_is_agent(false, true, true) && ((sb_is_agent() && sb_isset(sb_db_get('SELECT user_type FROM sb_users WHERE id = ' . $user_id), 'user_type') == 'admin') || ($slug == 'user_type' && ($value == 'agent' || $value == 'admin')))) {
        return new SBError('security-error', 'sb_update_user_value');
    }
    if (empty($value)) {
        return sb_db_query('DELETE FROM sb_users_data WHERE user_id = ' . $user_id . ' AND slug = "' . sb_db_escape($slug) . '"');
    }
    if (in_array($slug, ['profile_image', 'first_name', 'last_name', 'email', 'password', 'department', 'user_type', 'last_activity', 'typing'])) {
        if ($slug == 'password') $value = password_hash($value, PASSWORD_DEFAULT);
        if ($slug == 'email') {
            sb_newsletter($value);
        }
        if ($user_id == sb_get_active_user_ID()) {
            $GLOBALS['SB_LOGIN'][$slug] = $value;
        }
        return sb_db_query('UPDATE sb_users SET ' . sb_db_escape($slug) . ' = "' . sb_db_escape($value) . '" WHERE id = ' . $user_id);
    }
    return sb_db_query('REPLACE INTO sb_users_data SET name = "' . sb_db_escape($name ? $name : sb_string_slug($slug, 'string')) . '", value = "' . sb_db_escape($value) . '", slug = "' . sb_db_escape($slug) . '", user_id = ' . $user_id);
}

function sb_update_user_to_lead($user_id) {
    sb_user_autodata($user_id);
    return sb_update_user_value($user_id, 'user_type', 'lead');
}

function sb_update_user_and_message($user_id, $settings, $settings_extra = [], $message_id = false, $message = false, $payload = false) {
    $result = sb_update_user($user_id, $settings, $settings_extra);
    $rich_message = sb_isset($payload, 'rich-messages');
    if (sb_is_validation_error($result) && $result->code() == 'duplicate-email') {
        return $result;
    }
    if ($message_id) {
        if ($message) sb_update_message($message_id, $message, false, $payload);
        $message = '';
        foreach ($settings as $key => $setting) {
            if ($setting[0]) $message .= sb_string_slug($key, 'string') . ': ' . $setting[0] . PHP_EOL;
        }
        foreach ($settings_extra as $key => $setting) {
            $message .= sb_string_slug($key, 'string') . ': ' . $setting[0] . PHP_EOL;
        }
        sb_send_agents_notifications($message, false, sb_db_get('SELECT conversation_id FROM sb_messages WHERE id = ' . sb_db_escape($message_id, true))['conversation_id']);
    }
    if ($rich_message) {
        if (isset($rich_message['sb-follow-up-form'])) {
            sb_reports_update('follow-up');
        }
        if (isset($rich_message['registration'])) {
            sb_reports_update('registrations');
        }
    }
    return $result;
}

function sb_get_user($user_id, $extra = false) {
    $user = sb_db_get(SELECT_FROM_USERS . ', password FROM sb_users WHERE id = ' . sb_db_escape($user_id, true));
    if (isset($user) && is_array($user)) {
        if ($extra) $user['details'] = sb_get_user_extra($user_id);
        return $user;
    }
    return false;
}

function sb_get_users($sorting = ['creation_time', 'DESC'], $user_types = [], $search = '', $pagination = 0, $extra = false, $user_ids = false) {
    $query = '';
    $query_search = '';
    $count = count($user_types);
    $sorting_field = $sorting[0];
    $main_field_sorting = in_array($sorting_field, ['id', 'first_name', 'last_name', 'email', 'profile_image', 'user_type', 'creation_time', 'last_activity', 'department']);
    if ($count) {
        for ($i = 0; $i < $count; $i++) {
            $query .= 'user_type = "' . sb_db_escape($user_types[$i]) . '" OR ';
        }
        $query = '(' . substr($query, 0, strlen($query) - 4) . ')';
    }
    if ($user_ids) {
        $count_user_ids = count($user_ids);
        if ($count_user_ids) {
            if ($query) $query .= ' AND ';
            $query .= ' sb_users.id IN (' . sb_db_escape(implode(',', $user_ids)) . ')';
        }
    }
    if ($search) {
        $searched_users = sb_search_users($search);
        $count_search = count($searched_users);
        if ($count_search > 0) {
            for ($i = 0; $i < $count_search; $i++) {
                $query_search .= $searched_users[$i]['id'] . ',';
            }
            $query .= ($query ? ' AND ' : '') . 'sb_users.id IN (' . substr($query_search, 0, -1) . ')';
        }
    }
    if ($query) {
        $query = ' WHERE user_type <> "bot" AND ' . $query;
    } else {
        $query = ' WHERE user_type <> "bot"';
    }
    $users = sb_db_get(SELECT_FROM_USERS . ' FROM sb_users ' . $query . sb_routing_and_department_db(in_array('admin', $user_types) ? 'sb_users' : 'sb_conversations', true) . ($main_field_sorting ? (' ORDER BY ' . sb_db_escape($sorting_field) . ' ' . sb_db_escape($sorting[1])) : '') . ' LIMIT ' . (intval(sb_db_escape($pagination, true)) * 100) . ',100', false);
    $users_count = count($users);
    if (!$users_count) return [];
    if (isset($users) && is_array($users)) {
        $is_array = is_array($extra);
        if ($extra && (!$is_array || count($extra))) {
            $query = '';
            $query_extra = '';
            for ($i = 0; $i < $users_count; $i++) {
                $query .= $users[$i]['id'] . ',';
                $users[$i]['extra'] = [];
            }
            if ($is_array) {
                for ($i = 0; $i < count($extra); $i++) {
                    $query_extra .= 'slug = "' . $extra[$i] . '" OR ';
                }
                if ($query_extra) $query_extra = ' AND (' . substr($query_extra, 0, -4) . ')';
            }
            $users_extra = sb_db_get('SELECT user_id, slug, value FROM sb_users_data WHERE user_id IN (' . substr($query, 0, -1) . ')' . $query_extra . ' ORDER BY user_id', false);
            for ($i = 0; $i < count($users_extra); $i++) {
                $user_id = $users_extra[$i]['user_id'];
                $slug = $users_extra[$i]['slug'];
                $value = $users_extra[$i]['value'];
                for ($j = 0; $j < $users_count; $j++) {
                    if ($users[$j]['id'] == $user_id) {
                        $users[$j]['extra'][$slug] = $value;
                        break;
                    }
                }
            }
        }
        if (!$main_field_sorting) {
            if ($sorting[1] == 'ASC') {
                usort($users, function($a, $b) use ($sorting_field) {
                    return isset($a['extra'][$sorting_field]) ? $a['extra'][$sorting_field] <=> (isset($b['extra'][$sorting_field]) ? $b['extra'][$sorting_field] : '') : -1;
                });
            } else {
                usort($users, function($a, $b) use ($sorting_field) {
                    return isset($b['extra'][$sorting_field]) ? $b['extra'][$sorting_field] <=> (isset($a['extra'][$sorting_field]) ? $a['extra'][$sorting_field] : '') : -1;
                });
            }
        }
        return $users;
    } else {
        return new SBError('db-error', 'sb_get_users', $users);
    }
}

function sb_get_new_users($datetime) {
    $datetime = sb_db_escape($datetime);
    $users = sb_db_get(SELECT_FROM_USERS . ' FROM sb_users WHERE user_type <> "bot" AND ' . (is_numeric($datetime) ? ('id > ' . $datetime) : ('creation_time > "' . $datetime . '"')) . sb_routing_and_department_db('sb_conversations', true) . ' ORDER BY id DESC', false);
    if (isset($users) && is_array($users)) {
        return $users;
    } else {
        return new SBError('db-error', 'sb_get_new_users', $users);
    }
}

function sb_search_users($search) {
    $search = trim(sb_db_escape($search));
    $query = '';
    if (strpos($search, ' ') > 0) {
        $search = explode(' ', $search);
    } else {
        $search = [$search];
    }
    for ($i = 0; $i < count($search); $i++) {
        $search[$i] = sb_db_escape($search[$i]);
    	$query .= 'first_name LIKE "%' . $search[$i] . '%" OR last_name LIKE "%' . $search[$i] . '%" OR ';
    }
    $result = sb_db_get('SELECT * FROM sb_users WHERE user_type <> "bot" AND (' . $query . ' email LIKE "%' . $search[0] . '%" OR id IN (SELECT user_id FROM sb_users_data WHERE value LIKE "%' . $search[0] . '%")) ' . sb_routing_and_department_db('sb_conversations', true) . ' GROUP BY sb_users.id;', false);
    if (isset($result) && is_array($result)) {
        return $result;
    } else {
        return new SBError('db-error', 'sb_search_users', $result);
    }
}

function sb_count_users() {
    $query = sb_routing_and_department_db('sb_conversations', true);
    if ($query) {
        $users = sb_db_get(substr($query, strpos($query, '(SE') + 1, -1), false);
        $query = '';
        for ($i = 0; $i < count($users); $i++) {
            $query .= $users[$i]['user_id'] . ',';
        }
        if ($query) $query = 'AND id IN (' . substr($query, 0, -1) . ')';
    }
    return sb_db_get('SELECT SUM(CASE WHEN user_type <> "bot" ' . $query . ' THEN 1 ELSE 0 END) AS `all`, SUM(CASE WHEN user_type = "lead"' . $query . ' THEN 1 ELSE 0 END) AS `lead`, SUM(CASE WHEN user_type = "user"' . $query . ' THEN 1 ELSE 0 END) AS `user`, SUM(CASE WHEN user_type = "visitor"' . $query . ' THEN 1 ELSE 0 END) AS `visitor` FROM sb_users');
}

function sb_get_user_extra($user_id, $slug = false, $default = false) {
    if (empty($user_id)) return false;
    $response = sb_db_get('SELECT slug, name, value FROM sb_users_data WHERE user_id = ' . sb_db_escape($user_id, true) . ($slug ? ' AND slug = "' . sb_db_escape($slug) . '" LIMIT 1' : ''), $slug);
    return $slug ? sb_isset($response, 'value', $default) : $response;
}

function sb_get_agent($agent_id) {
    $user = sb_db_get('SELECT id, first_name, last_name, profile_image, department FROM sb_users WHERE (user_type = "admin" OR user_type = "agent" OR user_type = "bot") AND id = ' . sb_db_escape($agent_id, true));
    if (isset($user) && is_array($user)) {
        $user['details'] = sb_get_user_extra($agent_id);
        for ($i = 0; $i < count($user['details']); $i++) {
            if ($user['details'][$i]['slug'] == 'country') {
                $country = $user['details'][$i]['value'];
                $countries = json_decode(file_get_contents(SB_PATH . '/resources/json/countries.json'), true);
                $user['country_code'] = $countries[$country];
                if (isset($countries[$country]) && file_exists(SB_PATH . '/media/flags/' . strtolower($countries[$country]) . '.png')) {
                    $user['flag'] = strtolower($countries[$country]) . '.png';
                }
                break;
            }
        }
        return $user;
    } else {
        return false;
    }
}

function sb_set_external_active_admin($external_user) {
    $active_user = sb_get_active_user();
    if (!$external_user) return false;
    if (!sb_is_agent($active_user) || empty($active_user['url']) || $active_user['url'] != SB_URL || empty($external_user['email']) || $external_user['email'] != $active_user['email']) {
        $settings = false;
        $db_user = sb_db_get('SELECT * FROM sb_users WHERE email = "' . sb_db_escape($external_user['email']) . '" LIMIT 1');
        if (!empty($db_user) && isset($db_user['password']) && $external_user['password'] == $db_user['password']) {
            if (!sb_is_agent($db_user)) {
                $db_user['user_type'] = 'agent';
                sb_db_query('UPDATE sb_users SET user_type = "agent" WHERE email = "' . sb_db_escape($external_user['email']) . '"');
            }
            $settings = ['id' => $db_user['id'], 'profile_image' => $db_user['profile_image'], 'first_name' => $db_user['first_name'], 'last_name' => $db_user['last_name'], 'email' => $db_user['email'], 'user_type' => $db_user['user_type'], 'token' => $db_user['token']];
        } else if (empty($db_user)) {
            $settings = ['id' => sb_isset($external_user, 'id'), 'profile_image' => sb_isset($external_user, 'profile_image', ''), 'first_name' => $external_user['first_name'], 'last_name' => $external_user['last_name'], 'password' => $external_user['password'], 'email' => $external_user['email'], 'user_type' => 'admin'];
            if (!sb_is_agent($active_user)) {
                global $SB_LOGIN;
                $SB_LOGIN = $settings;
            }
            $settings['id'] = sb_add_user($settings, sb_isset($external_user, 'extra', []), false);
        } else {
            sb_logout();
            return 'logout';
        }
        if ($settings) {
            unset($settings['password']);
            global $SB_LOGIN;
            $settings['url'] = SB_URL;
            if (!headers_sent()) {
                sb_set_cookie_login($settings);
                $SB_LOGIN = $settings;
            }
            return true;
        }
        return false;
    }
    return true;
}

function sb_get_user_name($user = false) {
    $user = $user === false ? sb_get_active_user() : $user;
    $name = trim(sb_isset($user, 'first_name', '') . ' ' . sb_isset($user, 'last_name', ''));
    return substr(sb_isset($user, 'last_name', '-'), 0, 1) != '#' ? $name : sb_get_setting('visitor-default-name', $name);
}

function sb_csv_users($user_ids = false) {
    $custom_fields = sb_get_setting('user-additional-fields');
    $header = ['Birthdate', 'City', 'Company', 'Country', 'Facebook', 'Language', 'LinkedIn', 'Phone', 'Twitter', 'Website'];
    $users = sb_db_get('SELECT id, first_name, last_name, email, profile_image, user_type, creation_time FROM sb_users WHERE user_type <> "bot" ORDER BY first_name', false);
    if (isset($custom_fields) && is_array($custom_fields)) {
        for ($i = 0; $i < count($custom_fields); $i++) {
            array_push($header, $custom_fields[$i]['extra-field-name']);
        }
    }
    for ($i = 0; $i < count($users); $i++) {
        $user = $users[$i];
        if ($user_ids && !in_array($user['id'], $user_ids)) continue;
        if ($user['user_type'] != 'visitor' && $user['user_type'] != 'lead') {
            $user_extra = sb_db_get('SELECT * FROM sb_users_data WHERE user_id = ' . $user['id'], false);
            for ($j = 0; $j < count($header); $j++) {
                $key = $header[$j];
                $user[$key] = '';
                for ($y = 0; $y < count($user_extra); $y++) {
                    if ($user_extra[$y]['name'] == $key) {
                        $user[$key] = $user_extra[$y]['value'];
                        break;
                    }
                }
            }
        } else {
            for ($j = 0; $j < count($header); $j++) {
                $user[$header[$j]] = '';
            }
        }
        $users[$i] = $user;
    }
    return sb_csv($users, array_merge(['ID', 'First Name', 'Last Name', 'Email', 'Profile Image', 'Type', 'Creation Time'], $header), 'users');
}

function sb_user_autodata($user_id) {
    if (!defined('SB_API') && empty($GLOBALS['SB_FORCE_ADMIN'])) {
        $settings = [];
        $user_agent = sb_isset($_SERVER, 'HTTP_USER_AGENT');

        // IP and related data
        $ip = isset($_SERVER['HTTP_CF_CONNECTING_IP']) && substr_count($_SERVER['HTTP_CF_CONNECTING_IP'], '.') == 3 ? $_SERVER['HTTP_CF_CONNECTING_IP'] : $_SERVER['REMOTE_ADDR'];
        if (strlen($ip) > 6) {
            $settings['ip'] = [$ip, 'IP'];
            $ip_data = json_decode(sb_download('http://ip-api.com/json/' . $ip . '?fields=status,country,countryCode,city,timezone,currency'), true);
            if (isset($ip_data['status']) && $ip_data['status'] == 'success') {
                if (isset($ip_data['city']) && isset($ip_data['country'])) {
                    $settings['location'] = [$ip_data['city'] . ', ' . $ip_data['country'], 'Location'];
                }
                if (isset($ip_data['timezone'])) {
                    $settings['timezone'] = [$ip_data['timezone'], 'Timezone'];
                }
                if (isset($ip_data['currency'])) {
                    $settings['currency'] = [$ip_data['currency'], 'Currency'];
                }
                if (isset($ip_data['countryCode'])) {
                    $settings['country_code'] = [$ip_data['countryCode'], 'Country Code'];
                }
            }
        }

        // Browser
        $browser = '';
        $agent = strtolower($user_agent);
        if (strpos($agent, 'safari/') and strpos($agent, 'opr/')) {
            $browser = 'Opera';
        } else if (strpos($agent, 'safari/') and strpos($agent, 'chrome/') and strpos($agent, 'edge/') == false) {
            $browser = 'Chrome';
        } else if (strpos($agent, 'msie')) {
            $browser = 'Internet Explorer';
        } else if (strpos($agent, 'firefox/')) {
            $browser = 'Firefox';
        } else if (strpos($agent, 'edge/')) {
            $browser = 'Microsoft Edge';
        } else if (strpos($agent, 'safari/') and strpos($agent, 'opr/') == false and strpos($agent, 'chrome/') == false) {
            $browser = 'Safari';
        };
        if ($browser) {
            $settings['browser'] = [$browser, 'Browser'];
        }

        // Browser language
        if (isset($_SERVER['HTTP_ACCEPT_LANGUAGE'])) {
            $settings['language'] = [strtoupper(sb_language_code($_SERVER['HTTP_ACCEPT_LANGUAGE'])), 'Language'];
        }

        // OS
        $os = '';
        $os_array = ['/windows nt 10/i' =>  'Windows 10', '/windows nt 6.3/i' => 'Windows 8.1', '/windows nt 6.2/i' => 'Windows 8',  '/windows nt 6.1/i' => 'Windows 7',  '/windows nt 6.0/i' => 'Windows Vista', '/windows nt 5.2/i' => 'Windows Server 2003/XP x64',  '/windows xp/i' => 'Windows XP', '/windows nt 5.0/i' => 'Windows 2000', '/windows me/i' => 'Windows ME', '/macintosh|mac os x/i' => 'Mac OS X', '/mac_powerpc/i' => 'Mac OS 9', '/linux/i' => 'Linux', '/ubuntu/i' => 'Ubuntu', '/iphone/i' => 'iPhone', '/ipod/i' => 'iPod', '/ipad/i' => 'iPad', '/android/i' => 'Android', '/blackberry/i' => 'BlackBerry', '/webos/i' => 'Mobile' ];
        foreach ($os_array as $regex => $value) {
            if (preg_match($regex, $user_agent)) {
                $os = $value;
            }
        }
        if ($os) {
            $settings['os'] = [$os, 'OS'];
        }

        // Current url
        if (isset($_POST['current_url'])) {
            $settings['current_url'] = [$_POST['current_url'], 'Current URL'];
        } else if (isset($_SERVER['HTTP_REFERER'])) {
            $settings['current_url'] = [$_SERVER['HTTP_REFERER'], 'Current URL'];
        }

        // Save the data
        return sb_add_new_user_extra($user_id, $settings);
    }
    return false;
}

function sb_current_url($user_id = false, $url = false) {
    if (!empty($user_id)) {
        if ($url === false) {
            $url = sb_db_get('SELECT value FROM sb_users_data WHERE user_id ="' . sb_db_escape($user_id, true) . '" and slug = "current_url" LIMIT 1');
            return isset($url['value']) ? $url['value'] : false;
        }
        return sb_update_user_value($user_id, 'current_url', $url, 'Current URL');
    }
    return false;
}

function sb_update_bot($name = '', $profile_image = '') {
    $bot = sb_db_get('SELECT id, profile_image, first_name, last_name FROM sb_users WHERE user_type = "bot" LIMIT 1');
    if ($name == '') {
        $name = 'Bot';
    }
    if ($profile_image == '') {
        $profile_image = SB_URL . '/media/user.svg';
    }
    $settings = ['profile_image' => [$profile_image], 'first_name' => [$name], 'user_type' => ['bot']];
    if (!$bot) {
        return sb_add_user($settings);
    } else if ($bot['profile_image'] != $profile_image || $bot['first_name'] != $name){
        return sb_update_user($bot['id'], $settings);
    }
    return false;
}

function sb_get_bot_id() {
    if (isset($GLOBALS['sb-bot-id'])) return $GLOBALS['sb-bot-id'];
    $bot_id = sb_isset(sb_db_get('SELECT id FROM sb_users WHERE user_type = "bot" LIMIT 1'), 'id');
    if (!$bot_id) $bot_id = sb_update_bot();
    $GLOBALS['sb-bot-id'] = $bot_id;
    return $bot_id;
}

function sb_get_user_from_conversation($conversation_id, $agent = false) {
    $conversation_id = sb_db_escape($conversation_id, true);
    $user_id = sb_isset(sb_db_get($agent ? ('SELECT A.id FROM sb_users A, sb_messages B WHERE A.id = B.user_id AND (A.user_type = "admin" OR A.user_type = "agent") AND B.conversation_id = ' . $conversation_id . ' GROUP BY A.id') : ('SELECT A.id, A.email FROM sb_users A, sb_conversations B WHERE A.id = B.user_id AND B.id = ' . $conversation_id)), 'id');
    return $user_id ? sb_get_user($user_id) : false;
}

function sb_get_agents_ids($admins = true) {
    $agents_ids = sb_db_get('SELECT id FROM sb_users WHERE user_type = "agent"' . ($admins ? ' OR user_type = "admin"' : ''), false);
    for ($i = 0; $i < count($agents_ids); $i++) {
        $agents_ids[$i] = intval($agents_ids[$i]['id']);
    }
    return $agents_ids;
}

function sb_get_avatar($first_name, $last_name = '') {
    $picture_url = SB_URL . '/media/user.svg';
    $first_char_last_name = substr($last_name, 0, 1);
    if (!empty($first_name) && $first_char_last_name != '#' && (ctype_digit($first_name[0]) || ctype_alpha($first_name[0])) && (!$first_char_last_name || ctype_digit($first_char_last_name) || ctype_alpha($first_char_last_name))) {
        $file_name = rand(99, 9999999) . '.png';
        $picture_url = sb_download_file('https://ui-avatars.com/api/?background=random&size=512&font-size=0.35&name=' . $first_name . '+' . $last_name, $file_name);
        if (!sb_get_multi_setting('amazon-s3', 'amazon-s3-active') && !defined('SB_CLOUD_AWS_S3')) {
            $path = sb_upload_path(false, true) . '/' . $file_name;
            if (!file_exists($path) || filesize($path) < 1000) $picture_url = SB_URL . '/media/user.svg';
        }
    }
    return $picture_url;
}

function sb_get_users_with_details($details, $user_ids = false) {
    $response = [];
    $primary_details = ['last_name', 'email', 'profile_image', 'department'];
    if ($user_ids == 'all') $user_ids = false;
    if ($user_ids == 'agents') $user_ids = sb_get_agents_ids();
    if ($user_ids) {
        $user_ids = '(' . (is_string($user_ids) ? str_replace(' ', '', sb_db_escape($user_ids)) : sb_db_escape(substr(json_encode($user_ids), 1, -1))) . ')';
    }
    for ($i = 0; $i < count($details); $i++) {
        $detail = sb_db_escape($details[$i]);
        $primary = in_array($detail, $primary_details);
        if ($primary) {
            $query = 'SELECT id, ' . $detail . ' AS `value` FROM sb_users WHERE ' . $detail . ' IS NOT NULL AND ' . $detail . ' <> ""' . ($user_ids ? ' AND id IN '. $user_ids : '');
        } else {
            $query = 'SELECT user_id AS `id`, value FROM sb_users_data WHERE slug = "' . $detail . '"' . ($user_ids ? ' AND user_id IN '. $user_ids : '');
        }
        $response[$detail] = sb_db_get($query, false);
    }
    return $response;
}

function sb_get_active_user_ID() {
    $active_user = sb_get_active_user();
    return $active_user ? sb_isset($active_user, 'id') : false;
}

function sb_is_typing($user_id, $conversation_id) {
    $typing = sb_db_get('SELECT COUNT(*) as typing FROM sb_users WHERE id = ' . sb_db_escape($user_id, true) . ' AND typing = "' . sb_db_escape($conversation_id, true) . '"');
    return $typing['typing'] != 0;
}

function sb_is_agent_typing($conversation_id) {
    return sb_db_get('SELECT id, first_name, last_name FROM sb_users WHERE typing = ' . sb_db_escape($conversation_id, true) . ' AND (user_type = "agent" OR user_type = "admin") AND id <> ' . sb_get_active_user_ID());
}

function sb_set_typing($user_id = false, $conversation_id = false, $source = false) {
    if ($source && isset($source[0])) {
        if ($source[0] == 'fb') return sb_messenger_set_typing($source[1], $source[2]);
        if ($source[0] == 'tw') return sb_twitter_set_typing($source[1]);
        return false;
    } else {
        return sb_pusher_active() ? sb_pusher_trigger('private-user-' . $user_id, 'client-typing') : sb_db_query('UPDATE sb_users SET typing = ' . sb_db_escape($conversation_id, true) . ' WHERE id = ' . sb_db_escape($user_id, true));
    }
}

function sb_set_rating($settings, $payload = false, $message_id = false, $message = false) {
    if (!isset($settings['conversation_id'])) {
        return new SBValidationError('conversation-id-not-found');
    } else if (sb_conversation_security_error($settings['conversation_id'])) {
        return new SBError('security-error', 'sb_set_rating');
    }
    if (isset($settings['rating'])) {
        $ratings = sb_get_external_setting('ratings');
        if (!isset($ratings)) $ratings = [];
        $ratings[$settings['conversation_id']] = $settings;
        sb_save_external_setting('ratings', $ratings);
        if ($message_id) sb_update_message($message_id, $message, false, $payload);
        return true;
    }
    return false;
}

function sb_get_rating($agent_id) {
    $ratings = sb_get_external_setting('ratings');
    $positive = 0;
    $negative = 0;
    if (!empty($ratings)) {
        foreach ($ratings as $rating) {
            if (sb_isset($rating, 'agent_id', -1) == $agent_id){
                if ($rating['rating'] == 1) {
                    $positive++;
                } else {
                    $negative++;
                }
            }
        }
    }
    return [$positive, $negative];
}

function sb_split_name($name) {
    $space_in_name = strpos($name, ' ');
    return [$space_in_name ? trim(substr($name, 0, $space_in_name)) : $name . $space_in_name, $space_in_name ? trim(substr($name, $space_in_name)) : ''];
}

/*
 * -----------------------------------------------------------
 * ONLINE STATUS
 * -----------------------------------------------------------
 *
 * 1. Update the user last activity date
 * 2. Check if a date is considered online
 * 3. Check if at least one agent or admin is online
 * 4. Return the online users
 * 5. Return an array with the IDs of the online users
 * 6. Check if a user is online
 *
 */

function sb_update_users_last_activity($user_id = -1, $return_user_id = -1, $check_slack = false) {
    $result = $user_id != -1 ? sb_update_user_value($user_id, 'last_activity', gmdate('Y-m-d H:i:s')) : false;
    if ($return_user_id != -1) {
        $last_activity = sb_db_get('SELECT last_activity FROM sb_users WHERE id = ' . sb_db_escape($return_user_id, true));
        if (!isset($last_activity['last_activity'])) {
            return 'offline';
        }
        if (sb_is_online($last_activity['last_activity'])) {
            return 'online';
        } else {
            return defined('SB_SLACK') && $check_slack ? sb_slack_presence($return_user_id) : 'offline';
        }
    }
    return $result;
}

function sb_is_online($datetime) {
    return strtotime($datetime) > strtotime(gmdate('Y-m-d H:i:s', time() - 30));
}

function sb_agents_online() {
    $online = $online = sb_pusher_active() ? sb_pusher_agents_online() : intval(sb_db_get('SELECT COUNT(*) as count FROM sb_users WHERE (user_type = "agent" OR user_type = "admin") AND last_activity > "' . gmdate('Y-m-d H:i:s', time() - 30) . '"')['count']) > 0;
    return $online ? true : (defined('SB_SLACK') && sb_get_setting('slack-active') ? sb_slack_presence() == 'online' : false);
}

function sb_get_online_users($sorting = 'creation_time', $agents = false) {
    $online_user_ids = sb_get_online_user_ids($agents);
    return empty($online_user_ids) ? [] : sb_get_users([$sorting, 'DESC'], $agents ? ['admin', 'agent'] : [], '', 0, false, $online_user_ids);
}

function sb_get_online_user_ids($agents = false) {
    $user_ids = [];
    $query = 'SELECT id FROM sb_users WHERE (' . ($agents ? 'user_type = "admin" OR user_type = "agent"' : 'user_type = "visitor" OR user_type = "lead" OR user_type = "user"') . ')';
    if (sb_pusher_active()) {
        $users = sb_db_get($query, false);
        $users_id_check = [];
        $pusher_users = sb_pusher_get_online_users();
        for ($i = 0; $i < count($users); $i++) {
            array_push($users_id_check, $users[$i]['id']);
        }
        for ($i = 0; $i < count($pusher_users); $i++) {
            $id = $pusher_users[$i]->id;
            if (in_array($id, $users_id_check)) {
                array_push($user_ids, $id);
            }
        }
    } else {
        $users = sb_db_get($query . ' AND last_activity > "' . gmdate('Y-m-d H:i:s', time() - 30) . '"', false);
        for ($i = 0; $i < count($users); $i++) {
            array_push($user_ids, $users[$i]['id']);
        }
    }
    return $user_ids;
}

function sb_is_user_online($user_id) {
    if (empty($user_id)) return false;
    if (sb_pusher_active()) {
        $users = sb_pusher_get_online_users();
        for ($i = 0; $i < count($users); $i++) {
            if ($users[$i]->id == $user_id) return true;
        }
    } else {
        $user = sb_db_get('SELECT last_activity, user_type FROM sb_users WHERE id = ' . sb_db_escape($user_id, true));
        if (isset($user['last_activity']) && sb_is_online($user['last_activity'])) {
            return true;
        }
    }
    if (defined('SB_SLACK') && sb_get_setting('slack-active') && isset($user['user_type']) && sb_is_agent($user['user_type'])) {
        if (sb_slack_presence($user_id) == 'online') return true;
    }
    return false;
}

function sb_get_user_by($by, $value) {
    $query = SELECT_FROM_USERS . ' FROM sb_users A WHERE ';
    if (empty($value)) return false;
    $value = sb_db_escape($value);
    switch ($by) {
    	case 'email':
            return sb_db_get($query . 'email = "' . $value . '" LIMIT 1');
        case 'first_name':
            return sb_db_get($query . 'first_name = "' . $value . '" LIMIT 1');
        case 'last_name':
            return sb_db_get($query . 'last_name = "' . $value . '" LIMIT 1');
        case 'phone':
            return sb_db_get($query . 'id IN (SELECT user_id FROM sb_users_data WHERE slug = "phone" AND (value = "' . $value . '" OR value = "' . (strpos($value, '+') === false ? ('+' . $value) : (str_replace('+', '00', $value))) . '")) LIMIT 1');
        default:
            return sb_db_get($query . 'id IN (SELECT user_id FROM sb_users_data WHERE slug = "' . sb_db_escape($by) . '" AND value = "' . $value . '") LIMIT 1');
    }
}

/*
 * -----------------------------------------------------------
 * CONVERSATIONS
 * -----------------------------------------------------------
 *
 * 1. Return the user details of each conversation. This function is used internally by other functions.
 * 2. Return the messages grouped by conversation
 * 3. Return only the conversations or messages older than the given date
 * 4. Return only the messages older than the given date of the conversation with the given ID
 * 5. Return only the conversations older than the given date of the user with the given ID
 * 6. Return the messages of the conversation with the given ID
 * 7. Search conversations by searching user details and messages contents
 * 8. Search conversations of the user with the given ID
 * 9. Create a new user covnersation and return the ID
 * 10. Return all the conversations of a user
 * 11. Return the ID of the last user conversation if any, otherwise create a new conversation and return its ID
 * 12. Update a conversation status with one of the allowed stutus:  live = 0, pending = 1, pending user = 2, archive = 3, trash = 4.
 * 13. Update the conversation department and alert the agents of that department
 * 14. Update the agent assigned to a conversation and alert the agent
 * 15. Save a conversation as a CSV file
 * 16. Internal notes
 * 17. Direct message
 * 18. Return an array with all agents who replied to a conversation
 * 19. Verify if the active user is an agent or if the given conversation is owned by the active user
 * 20. Set or update the conversation opened by the agent in the admin area
 * 21. Check if a conversation is currently opened by an agent
 * 22. Count conversations
 * 23. Send all notifications types to all validated agents
 * 24. Check if the given conversation are assigned to a department or agent
 * 25. Return the ID of the last agent of a conversation
 * 26. Get the last message of a converation
 * 27. Delete conversation attachments
 * 28. Update the messages status
 *
 */

function sb_get_conversations_users($conversations) {
    if (count($conversations) > 0) {
        $code = '(';
        for ($i = 0; $i < count($conversations); $i++) {
            $code .= sb_db_escape($conversations[$i]['conversation_id']) . ',';
        }
        $code = substr($code, 0, -1) . ')';
        $result = sb_db_get('SELECT sb_users.id, sb_users.first_name, sb_users.last_name, sb_users.profile_image, sb_users.user_type, sb_conversations.id AS `conversation_id`, sb_conversations.status_code, sb_conversations.title, sb_conversations.agent_id, sb_conversations.source FROM sb_users, sb_conversations WHERE sb_users.id = sb_conversations.user_id AND sb_conversations.id IN ' . $code, false);
        for ($i = 0; $i < count($conversations); $i++) {
            $conversation_id = $conversations[$i]['conversation_id'];
            for ($j = 0; $j < count($result); $j++) {
                if ($conversation_id == $result[$j]['conversation_id']) {
                    $conversations[$i]['first_name'] = $result[$j]['first_name'];
                    $conversations[$i]['last_name'] = $result[$j]['last_name'];
                    $conversations[$i]['profile_image'] = $result[$j]['profile_image'];
                    $conversations[$i]['user_id'] = $result[$j]['id'];
                    $conversations[$i]['conversation_status_code'] = $result[$j]['status_code'];
                    $conversations[$i]['conversation_source'] = $result[$j]['source'];
                    $conversations[$i]['user_type'] = $result[$j]['user_type'];
                    break;
                }
            }
        }
    }
    return $conversations;
}

function sb_get_conversations($pagination = 0, $status_code = 0, $department = false, $source = false) {
    $exclude_visitors = '';
    if ($status_code == 3) {
        $ids = sb_db_get('SELECT A.id FROM sb_conversations A, sb_users B WHERE B.user_type <> "visitor" AND A.user_id = B.id', false);
        for ($i = 0; $i < count($ids); $i++) {
            $exclude_visitors .= $ids[$i]['id'] . ',';
        }
        if ($exclude_visitors) $exclude_visitors = 'AND C.id IN (' . substr($exclude_visitors, 0, -1) . ')';
    }
    $result = sb_db_get('SELECT A.*, B.user_type as message_user_type, C.title FROM sb_messages A, sb_users B, sb_conversations C WHERE B.id = A.user_id ' . ($status_code == 0 ? ' AND C.status_code <> 3 AND C.status_code <> 4' : ' AND C.status_code = ' . sb_db_escape($status_code)) . ' AND C.id = A.conversation_id' . ($source ? ' AND C.source = "' . sb_db_escape($source) . '"' : '') . (sb_get_agent_department() === false && $department ? ' AND C.department = ' . sb_db_escape($department, true) : '') . sb_routing_and_department_db('C') . ' AND A.id IN (SELECT max(id) FROM sb_messages WHERE message <> "" OR attachments <> "" GROUP BY conversation_id) ' . $exclude_visitors . ' GROUP BY conversation_id ORDER BY ' . (sb_get_setting('order-by-date') ? '' : 'C.status_code DESC,') . 'A.id DESC LIMIT ' . (intval(sb_db_escape($pagination, true)) * 100) . ',100', false);
    if (isset($result) && is_array($result)) {
        return sb_get_conversations_users($result);
    } else {
        return new SBError('db-error', 'sb_get_conversations', $result);
    }
}

function sb_get_new_conversations($datetime) {
    $datetime = sb_db_escape($datetime);
    $result = sb_db_get('SELECT A.*, B.user_type as message_user_type, C.title FROM sb_messages A, sb_users B, sb_conversations C WHERE A.id IN (SELECT max(id) FROM sb_messages WHERE ' . (is_numeric($datetime) ? ('id > ' . $datetime) : ('creation_time > "' . $datetime . '"')) . ' GROUP BY conversation_id) AND B.id = A.user_id AND C.id = A.conversation_id' . sb_routing_and_department_db('C') . ' GROUP BY conversation_id ORDER BY A.id DESC', false);
    if (isset($result) && is_array($result)) {
        return count($result) ? sb_get_conversations_users($result) : [];
    } else {
        return new SBError('db-error', 'sb_get_new_conversations', $result);
    }
}

function sb_get_new_user_conversations($user_id, $datetime) {
    $datetime = sb_db_escape($datetime);
    $user_id = sb_db_escape($user_id, true);
    return sb_db_get('SELECT A.*, B.first_name, B.last_name, B.profile_image, B.user_type, C.status_code AS conversation_status_code, C.department, C.title FROM sb_messages A, sb_users B, sb_conversations C WHERE B.id = A.user_id AND A.conversation_id = C.id AND A.id IN (SELECT MAX(A.id) FROM sb_messages A, sb_conversations B WHERE A.' . (is_numeric($datetime) ? ('id > ' . $datetime) : ('creation_time > "' . $datetime . '"')) . ' AND A.conversation_id = B.id AND B.user_id = ' . $user_id . ' GROUP BY A.conversation_id) GROUP BY conversation_id ORDER BY C.id DESC', false);
}

function sb_search_conversations($search) {
    $search = trim(sb_db_escape(mb_strtolower($search)));
    $result = sb_db_get('SELECT sb_messages.*, sb_users.user_type as message_user_type, sb_conversations.title FROM sb_messages, sb_users, sb_conversations WHERE sb_users.id = sb_messages.user_id AND sb_conversations.id = sb_messages.conversation_id' . sb_routing_and_department_db() . ' AND (LOWER(sb_messages.message) LIKE "%' . $search . '%" OR LOWER(sb_messages.attachments) LIKE "%' . $search . '%" OR LOWER(sb_users.first_name) LIKE "%' . $search . '%" OR LOWER(sb_users.last_name) LIKE "%' . $search . '%" OR LOWER(sb_users.email) LIKE "%' . $search . '%" OR LOWER(sb_conversations.title) LIKE "%' . $search . '%"' . (is_numeric($search) ? ' OR sb_conversations.id = ' . $search . ' OR sb_conversations.department = ' . $search . ' OR sb_conversations.agent_id = ' . $search : '') . ') GROUP BY sb_messages.conversation_id ORDER BY sb_messages.creation_time DESC', false);
    if (isset($result) && is_array($result)) {
        return sb_get_conversations_users($result);
    } else {
        return new SBError('db-error', 'sb_search_conversations', $result);
    }
}

function sb_search_user_conversations($search, $user_id = false) {
    $search = trim(sb_db_escape(mb_strtolower($search)));
    return sb_db_get('SELECT sb_messages.*, sb_users.first_name, sb_users.last_name, sb_users.profile_image, sb_users.user_type, sb_conversations.status_code AS conversation_status_code, sb_conversations.title FROM sb_messages, sb_users, sb_conversations WHERE sb_messages.conversation_id = sb_conversations.id AND sb_users.id = sb_conversations.user_id AND sb_users.id = ' . ($user_id === false ? sb_get_active_user_ID() : sb_db_escape($user_id, true)) . ' AND (LOWER(sb_messages.message) LIKE "%' . $search . '%" OR LOWER(sb_messages.attachments) LIKE "%' . $search . '%" OR LOWER(sb_conversations.title) LIKE "%' . $search . '%") GROUP BY sb_messages.conversation_id ORDER BY sb_messages.creation_time DESC', false);
}

function sb_get_user_conversations($user_id, $exclude_id = -1, $agent = false) {
    $exclude = $exclude_id != -1 ? ' AND sb_messages.conversation_id <> ' . sb_db_escape($exclude_id) : '';
    $user_id = sb_db_escape($user_id, true);
    $ids = sb_db_get($agent ? 'SELECT conversation_id AS `id` FROM sb_messages WHERE user_id = ' . $user_id . ' GROUP BY conversation_id' : 'SELECT id FROM sb_conversations WHERE user_id = ' . $user_id . ' GROUP BY id', false);
    $ids_string = '';
    for ($i = 0; $i < count($ids); $i++) {
        $ids_string .= $ids[$i]['id'] . ',';
    }
    return sb_db_get('SELECT sb_messages.*, sb_users.first_name, sb_users.last_name, sb_users.profile_image, sb_users.user_type, sb_conversations.status_code AS conversation_status_code, sb_conversations.department, sb_conversations.agent_id, sb_conversations.title FROM sb_messages, sb_users, sb_conversations WHERE sb_users.id = sb_messages.user_id' . sb_routing_and_department_db() . ' AND sb_messages.conversation_id = sb_conversations.id AND sb_messages.id IN (SELECT max(sb_messages.id) FROM sb_messages, sb_conversations WHERE (sb_messages.message <> "" OR sb_messages.attachments <> "") AND sb_messages.conversation_id = sb_conversations.id' . ($agent ? '' : ' AND sb_conversations.user_id = ' . $user_id) . $exclude . ' GROUP BY conversation_id)' . ($ids_string ? ' AND sb_messages.conversation_id IN (' . substr($ids_string, 0, -1) . ')' : '') . ' GROUP BY conversation_id ORDER BY id DESC', false);
}

function sb_get_last_conversation_id_or_create($user_id, $conversation_status_code = 1) {
    $conversation_id = sb_isset(sb_db_get('SELECT id FROM sb_conversations WHERE user_id = ' . sb_db_escape($user_id, true) . ' ORDER BY id DESC LIMIT 1'), 'id');
    return $conversation_id ? $conversation_id : sb_isset(sb_isset(sb_new_conversation($user_id, $conversation_status_code), 'details'), 'id');
}

function sb_get_new_messages($user_id, $conversation_id, $last_datetime, $last_id = false) {
    $last_datetime = sb_db_escape($last_datetime);
    $last_id = $last_id ? sb_db_escape($last_id, true) : false;
    $result = sb_db_get('SELECT sb_messages.*, sb_users.first_name, sb_users.last_name, sb_users.profile_image, sb_users.user_type FROM sb_messages, sb_users, sb_conversations WHERE (sb_messages.creation_time > "' . $last_datetime . '"' . ($last_id ? (' OR sb_messages.id > ' . $last_id) : '') . ') AND sb_messages.conversation_id = ' . sb_db_escape($conversation_id, true) . ' AND sb_users.id = sb_messages.user_id AND sb_conversations.user_id = ' . sb_db_escape($user_id, true) . ' AND sb_messages.conversation_id = sb_conversations.id ORDER BY sb_messages.id ASC', false);
    return isset($result) && is_array($result) ? $result : new SBError('db-error', 'sb_get_new_messages', $result);
}

function sb_get_conversation($user_id = false, $conversation_id = false) {
    $user_id = $user_id ? sb_db_escape($user_id, true) : false;
    $conversation_id = sb_db_escape($conversation_id, true);
    $messages = sb_db_get('SELECT sb_messages.*, sb_users.first_name, sb_users.last_name, sb_users.profile_image, sb_users.user_type FROM sb_messages, sb_users, sb_conversations WHERE sb_messages.conversation_id = ' . $conversation_id . (sb_is_agent() ? '' : ' AND sb_conversations.user_id = ' . $user_id) . ' AND sb_messages.conversation_id = sb_conversations.id AND sb_users.id = sb_messages.user_id ORDER BY sb_messages.id ASC', false);
    if (isset($messages) && is_array($messages)) {
        $details = sb_db_get('SELECT sb_users.id as user_id, sb_users.first_name, sb_users.last_name, sb_users.profile_image, sb_users.user_type, sb_conversations.id, sb_conversations.title, sb_conversations.creation_time, sb_conversations.status_code as conversation_status_code, sb_conversations.department, sb_conversations.agent_id, sb_conversations.source, sb_conversations.extra FROM sb_users, sb_conversations WHERE sb_conversations.id = ' . $conversation_id . (sb_is_agent() ? '' : ' AND sb_users.id = ' . $user_id) . ' AND sb_users.id = sb_conversations.user_id LIMIT 1');
        if ($details) {
            $details['busy'] = false;
            if (sb_is_agent()) {
                $active_user = sb_get_active_user();
                if ($active_user) {
                    $is_queue = sb_get_multi_setting('queue', 'queue-active');
                    $is_routing = sb_get_setting('routing');
                    $is_hide_conversations = sb_get_multi_setting('agent-hide-conversations', 'agent-hide-conversations-active');
                    $is_show_unassigned_conversations = sb_get_multi_setting('agent-hide-conversations', 'agent-hide-conversations-view');
                    if ($active_user['user_type'] == 'agent' && ((!empty($active_user['department']) && $active_user['department'] != $details['department']) || ($is_hide_conversations && !$is_show_unassigned_conversations && empty($details['agent_id'])) || (!empty($details['agent_id']) && $active_user['id'] != $details['agent_id'] && ($is_queue || $is_routing || $is_hide_conversations)))) {
                        return 'agent-not-authorized';
                    }
                    if (!$is_queue && !$is_routing && (!$is_hide_conversations || $is_show_unassigned_conversations)) {
                        $agent_id = sb_is_active_conversation_busy($conversation_id, sb_get_active_user_ID());
                        if ($agent_id) $details['busy'] = sb_get_user($agent_id);
                        sb_set_agent_active_conversation($conversation_id);
                    }
                    if (!sb_get_setting('disable-notes')) $details['notes'] = sb_get_notes($conversation_id);
                }
            }
            return ['messages' => $messages, 'details' => $details];
        }
    } else {
        return new SBError('db-error', 'sb_get_conversation', $messages);
    }
    return false;
}

function sb_new_conversation($user_id, $status_code = 0, $title = '', $department = -1, $agent_id = -1, $source = false, $extra = false) {
    if (!sb_isset_num($agent_id)) {
        if (sb_get_setting('routing') && !sb_get_multi_setting('queue', 'queue-active')) {
            $agent_id = sb_routing(-1, $department);
        }
    } else if (defined('SB_AECOMMERCE')) {
        $agent_id = sb_aecommerce_get_agent_id($agent_id);
    }
    $user_id = sb_db_escape($user_id, true);
    $conversation_id = sb_db_query('INSERT INTO sb_conversations(user_id, title, status_code, creation_time, department, agent_id, source, extra) VALUES (' . $user_id . ', "' . sb_db_escape(ucfirst($title)) . '", "' . ($status_code == -1 || $status_code === false || $status_code === '' ? 2 : sb_db_escape($status_code)) . '", "' . gmdate('Y-m-d H:i:s') . '", ' . (sb_isset_num($department) ? sb_db_escape($department) : 'NULL') . ', ' . (sb_isset_num($agent_id) ? sb_db_escape($agent_id, true) : 'NULL') . ', ' . ($source ? '"' . sb_db_escape($source) . '"' : 'NULL') . ', ' . ($extra ? '"' . sb_db_escape($extra) . '"' : 'NULL') . ')', true);
    if (is_numeric($conversation_id)) {
        $conversation = sb_get_conversation($user_id, $conversation_id);
        if (sb_pusher_active()) sb_pusher_trigger('private-user-' . $user_id, 'new-conversation', ['conversation_user_id' => $user_id, 'conversation_id' => $conversation_id]);
        sb_webhooks('SBNewConversationCreated', $conversation);
        return $conversation;
    } else if (sb_is_error($conversation_id) && sb_db_get('SELECT count(*) as count FROM sb_users WHERE id = ' . $user_id)['count'] == 0) {
        return new SBValidationError('user-not-found');
    }
    return $conversation_id;
}

function sb_update_conversation_status($conversation_id, $status) {
    $response = false;
    $conversation_id = sb_db_escape($conversation_id, true);
    $agent = sb_is_agent();
    if (in_array($status, [0, 1, 2, 3, 4])) {
        $response = sb_db_query('UPDATE sb_conversations SET status_code = ' . sb_db_escape($status) . ' WHERE id = ' . $conversation_id);
        if ($status == 3 || $status == 4) {
            sb_db_query('DELETE FROM sb_messages WHERE payload = "{\"human-takeover\":true}" AND conversation_id = ' . $conversation_id);
        }
    } else {
        if ($status == 5 && $agent) {
            $ids = sb_db_get('SELECT id FROM sb_conversations WHERE status_code = 4', false);
            for ($i = 0; $i < count($ids); $i++) {
                sb_delete_attachments($ids[$i]['id']);
            }
            $response = sb_db_query('DELETE FROM sb_conversations WHERE status_code = 4');
        } else {
            $response = new SBValidationError('invalid-status-code');
        }
    }
    if ($agent && in_array($status, [3, 4]) && sb_get_setting('logs')) {
        sb_logs('changed the status of the conversation #' . $conversation_id . ' to ' . ($status == 3 ? 'archived' : 'deleted'));
    }
    if (in_array($status, [3, 4]) && $agent) sb_update_conversation_event('conversation-status-update-' . $status, $conversation_id);
    if ($status == 3 && $agent && sb_pusher_active() && sb_get_setting('close-chat')) sb_pusher_trigger('private-user-' . sb_db_get('SELECT user_id FROM sb_conversations WHERE id = ' . $conversation_id)['user_id'], 'new-message');
    sb_webhooks('SBActiveConversationStatusUpdated', ['conversation_id' => $conversation_id, 'status_code' => $status]);
    return $response;
}

function sb_update_conversation_department($conversation_id, $department, $message = false) {
    if (sb_conversation_security_error($conversation_id)) return new SBError('security-error', 'sb_update_conversation_department');
    $empty_department = empty($department) || $department == -1;
    $response = sb_db_query('UPDATE sb_conversations SET department = ' . ($empty_department ? 'NULL' : sb_db_escape($department)) . ' WHERE id = '. sb_db_escape($conversation_id, true));
    if ($response) {
        if ($message) {
            sb_send_agents_notifications($message, str_replace('{T}', sb_is_agent() ? sb_get_user_name() : sb_get_setting('bot-name', 'Dialogflow'), sb_('This message has been sent because {T} assigned this conversation to your department.')), $conversation_id, false, false, ['force' => true]);
        }
        sb_update_conversation_event('conversation-department-update-' . $department, $conversation_id, $message);
        if (sb_get_setting('logs')) {
            sb_logs('assigned the conversation #' . $conversation_id . ' to the department ' . ($empty_department ? 'None' : '#' . $department));
        }
        return true;
    }
    return new SBError('department-update-error', 'sb_update_conversation_department', $response);
}

function sb_update_conversation_agent($conversation_id, $agent_id, $message = false) {
    if (sb_conversation_security_error($conversation_id)) return new SBError('security-error', 'sb_update_conversation_agent');
    $conversation_id = sb_db_escape($conversation_id, true);
    if ($agent_id == 'routing' || $agent_id == 'routing-unassigned') $agent_id = sb_routing(false, sb_isset(sb_db_get('SELECT department FROM sb_conversations WHERE id = ' . $conversation_id), 'department'), $agent_id == 'routing-unassigned');
    $empty_agent_id = empty($agent_id);
    if (!$empty_agent_id && !in_array(sb_isset(sb_db_get('SELECT user_type FROM sb_users WHERE id = ' . sb_db_escape($agent_id, true)), 'user_type'), ['agent', 'admin'])) {
        return new SBError('not-an-agent', 'sb_update_conversation_agent');
    }
    $response = sb_db_query('UPDATE sb_conversations SET agent_id = ' . ($empty_agent_id ? 'NULL' : sb_db_escape($agent_id, true)) . ', status_code = 2 WHERE id = '. $conversation_id);
    if ($response) {
        if ($message) {
            sb_send_agents_notifications($message, $empty_agent_id ? '' : str_replace('{T}', sb_is_agent() ? sb_get_user_name() : sb_get_setting('bot-name', 'Dialogflow'), sb_('This message has been sent because {T} assigned this conversation to you.')), $conversation_id, false, false, ['force' => true]);
        }
        if (!$empty_agent_id) sb_update_conversation_event('conversation-agent-update-' . $agent_id, $conversation_id, $message);
        if (sb_get_setting('logs')) {
            sb_logs('assigned the conversation #' . $conversation_id . ' to the agent ' . ($empty_agent_id ? 'None' : '#' . $agent_id));
        }
        return true;
    }
    return new SBError('agent-update-error', 'sb_update_conversation_agent', $response);
}

function sb_update_conversation_event($payload_event, $conversation_id, $message_preview = false) {
    $payload = ['event' => sb_db_escape($payload_event)];
    if ($message_preview) $payload['preview'] = sb_db_escape($message_preview);
    sb_db_query('INSERT INTO sb_messages(user_id, message, creation_time, status_code, attachments, payload, conversation_id) VALUES (' . sb_get_active_user_ID() . ', "", "' . gmdate('Y-m-d H:i:s') . '", 0, "", "' . sb_json_escape(json_encode($payload, JSON_INVALID_UTF8_IGNORE)) . '", ' . sb_db_escape($conversation_id, true) . ')');
    if (sb_pusher_active()) sb_pusher_trigger('agents', 'update-conversations', ['conversation_id' => $conversation_id]);
}

function sb_transcript($conversation_id, $type = false) {
    if (sb_conversation_security_error($conversation_id)) return new SBError('security-error', 'sb_transcript');
    $conversation = sb_db_get('SELECT id, user_id, message, creation_time, attachments, payload FROM sb_messages WHERE conversation_id = ' . sb_db_escape($conversation_id, true), false);
    $file_name = 'conversation-' . $conversation_id . '-' . rand(100000, 999999999);
    $users = [];
    if ($type === false) $type = sb_get_setting('transcript-type', 'txt');
    if ($type == 'csv') {
        return sb_csv($conversation, ['ID', 'User ID', 'Message', 'Creation date', 'Attachments', 'Payload'], $file_name);
    }
    if ($type == 'txt') {
        $code = '';
        for ($i = 0; $i < count($conversation); $i++) {
            $message = $conversation[$i];
            if ($message['message']) {
                $user_id = $message['user_id'];
                if (!isset($users[$user_id])) {
                    $users[$user_id] = sb_get_user_name(sb_get_user($user_id)) . ' | ID ' . $user_id . ' | ';
                }
                $code .= $users[$user_id] . $message['creation_time'] . PHP_EOL . $message['message'] . PHP_EOL . PHP_EOL;
            }
        }
        sb_file(sb_upload_path() . '/' . $file_name . '.txt', $code);
        return sb_upload_path(true) . '/' . $file_name . '.txt';
    }
    return false;
}

function sb_get_notes($conversation_id) {
    return sb_get_external_setting('notes-' . $conversation_id, []);
}

function sb_add_note($conversation_id, $user_id, $name, $message) {
    $notes = sb_get_notes($conversation_id);
    $id = rand(0, 99999);
    array_push($notes, ['id' => $id, 'user_id' => $user_id, 'name' => $name, 'message' => sb_sanatize_string($message)]);
    $response = sb_save_external_setting('notes-' . $conversation_id, $notes);
    return $response ? $id : $response;
}

function sb_delete_note($conversation_id, $note_id) {
    $notes = sb_get_notes($conversation_id);
    for ($i = 0; $i < count($notes); $i++) {
    	if ($notes[$i]['id'] == $note_id) {
            array_splice($notes, $i, 1);
            return count($notes) ? sb_save_external_setting('notes-' . $conversation_id, $notes) : sb_db_query('DELETE FROM sb_settings WHERE name = "notes-' . sb_db_escape($conversation_id) . '" LIMIT 1');
        }
    }
    return false;
}

function sb_direct_message($user_ids, $message, $subject = false) {
    $sources = ['whatsapp' => 'wa', 'messenger' => 'fb', 'telegram' => 'tg', 'viber' => 'vb', 'twitter' => 'tw', 'instagram' => 'ig', 'line' => 'ln', 'wechat' => 'wc', 'google' => 'bm', 'tickets' => 'tk'];
    if (is_string($user_ids) && ($user_ids == 'all' || isset($sources[$user_ids]))) {
        $items = sb_db_get($user_ids == 'all' ? 'SELECT id FROM sb_users WHERE user_type <> "agent" AND user_type <> "admin" AND user_type <> "bot"' : 'SELECT A.id FROM sb_users A, sb_conversations B WHERE B.source = "' . sb_db_escape($sources[$user_ids]) . '" AND B.user_id = A.id GROUP BY A.id', false);
        $user_ids = [];
        for ($i = 0; $i < count($items); $i++){
            array_push($user_ids, $items[$i]['id']);
        }
    }
    $user_ids = is_string($user_ids) ? explode(',', str_replace(' ', '', $user_ids)) : $user_ids;
    $user_ids_string = substr(json_encode($user_ids), 1, -1);
    $missing = sb_db_get('SELECT id FROM sb_users WHERE id NOT IN (' . $user_ids_string . ') AND id NOT IN (SELECT user_id FROM sb_conversations)', false);
    if (!empty($missing)) {
        $query = 'INSERT INTO sb_conversations(user_id, title, status_code, creation_time) VALUES ';
        for ($i = 0; $i < count($missing); $i++) {
            $query .= '(' . $missing[$i]['id']  . ', "", 1, NOW()),';
        }
        sb_db_query(substr($query, 0, -1));
    }
    $conversations = sb_db_get('SELECT user_id, id FROM sb_conversations WHERE user_id IN (' . $user_ids_string . ') GROUP BY user_id', false);
    $query = 'INSERT INTO sb_messages(user_id, message, creation_time, status_code, attachments, payload, conversation_id) VALUES ';
    $active_user = sb_get_active_user();
    $active_user_id = $active_user['id'];
    $now = gmdate('Y-m-d H:i:s');
    $count = count($conversations);
    for ($i = 0; $i < $count; $i++) {
        $query .= '(' . $active_user_id  . ', "' . sb_db_escape(sb_merge_fields($message, [sb_get_user($conversations[$i]['user_id'])])) . '", "' . $now . '", 0, "", "", ' . $conversations[$i]['id'] . '),';
    }
    $response = sb_db_query(substr($query, 0, -1));
    if (sb_is_error($response)) return new SBValidationError($response);

    // Pusher
    if (sb_pusher_active()) {
        $channels = [];
        for ($i = 0; $i < count($user_ids); $i++) {
            array_push($channels, 'private-user-' . $user_ids[$i]);
        }
        sb_pusher_trigger($channels, 'new-message');
        sb_update_users_last_activity($active_user_id);
    }

    // Push notifications
    if (sb_get_multi_setting('push-notifications', 'push-notifications-users-active')) {
        sb_push_notification(sb_get_user_name(), $message,  $active_user['profile_image'], $user_ids);
    }

    // Messaging apps
    $conversations = sb_db_get('SELECT user_id, id, source, extra FROM sb_conversations WHERE source <> "" AND user_id IN (' . $user_ids_string . ')', false);
    for ($i = 0; $i < count($conversations); $i++) {
        sb_messaging_platforms_send_message($message, $conversations[$i]);
    }

    sb_reports_update('direct-messages', mb_substr($message, 0, 18) . ' | ' . $count);
    return $response;
}

function sb_get_agents_in_conversation($conversation_id) {
    $rows = sb_db_get('SELECT A.id, first_name, last_name, profile_image, B.conversation_id FROM sb_users A, sb_messages B WHERE (A.user_type = "agent" OR A.user_type = "admin") AND A.id = B.user_id AND conversation_id ' . (is_array($conversation_id) ? ('IN (' . sb_db_escape(implode(',', $conversation_id)) . ')') : ('= ' . sb_db_escape($conversation_id, true))) . (sb_is_agent() ? '' : ' AND conversation_id in (SELECT id FROM sb_conversations WHERE user_id = ' .  sb_get_active_user_ID() . ')') . ' GROUP BY A.id, B.conversation_id', false);
    $response = [];
    for ($i = 0; $i < count($rows); $i++) {
        if (isset($response[$rows[$i]['conversation_id']])) array_push($response[$rows[$i]['conversation_id']], $rows[$i]);
        else $response[$rows[$i]['conversation_id']] = [$rows[$i]];
    }
    return $response;
}

function sb_conversation_security_error($conversation_id) {
    return !sb_is_agent() && empty($GLOBALS['SB_FORCE_ADMIN']) && sb_isset(sb_db_get('SELECT user_id FROM sb_conversations WHERE id = ' . $conversation_id), 'user_id') != sb_get_active_user_ID();
}

function sb_set_agent_active_conversation($conversation_id, $agent_id = false) {
    $agent_id = $agent_id ? $agent_id : sb_get_active_user_ID();
    $active_agents_conversations = sb_get_external_setting('active_agents_conversations', []);
    $previous_conversation_id = sb_isset($active_agents_conversations, $agent_id, [false]);
    $active_agents_conversations[$agent_id] = [$conversation_id, time()];
    sb_save_external_setting('active_agents_conversations', $active_agents_conversations);
    if (sb_pusher_active()) sb_pusher_trigger('agents', 'agent-active-conversation-changed', ['agent_id' => $agent_id, 'previous_conversation_id' => $previous_conversation_id[0], 'conversation_id' => $conversation_id]);
}

function sb_is_active_conversation_busy($conversation_id, $skip = -1) {
    $items = sb_get_external_setting('active_agents_conversations', []);
    $time = time();
    if (empty($items)) return false;
    foreach ($items as $agent_id => $value) {
        if ($agent_id != $skip && $value[0] == $conversation_id && ($time - 3600) < $value[1] && sb_is_user_online($agent_id)) {
            return $agent_id;
        }
    }
    return false;
}

function sb_count_conversations($status_code = false) {
    return sb_isset(sb_db_get('SELECT COUNT(*) AS count FROM sb_conversations' . ($status_code ? ' WHERE status_code = ' . sb_db_escape($status_code) : '')), 'count');
}

function sb_send_agents_notifications($message, $bottom_message = false, $conversation_id = false, $attachments = false, $user = false, $extra = false) {
    $user = $user ? $user : (sb_is_agent() ? sb_get_user_from_conversation($conversation_id) : sb_get_active_user());
    $user_name = sb_get_user_name($user);
    $recipients = 'agents';
    $is_online = false;
    $force = sb_isset($extra, 'force');
    if ($conversation_id) {
        $conversation = sb_db_get('SELECT agent_id, department FROM sb_conversations WHERE id = ' . sb_db_escape($conversation_id, true));
        if ($conversation['department']) {
            $recipients = 'department-' . $conversation['department'];
        } else if ($conversation['agent_id']) {
            $recipients = $conversation['agent_id'];
            $is_online = sb_is_user_online($recipients);
        }
    }
    if (!$is_online) {
        if ($force || sb_get_setting('notify-agent-email')) {
            sb_email_create($recipients, $user_name, $user['profile_image'], (isset($extra['email']) ? $extra['email'] : $message) . ($bottom_message ? ('<br><br><span style="color:#a8a8a8;font-size:12px;">' . $bottom_message . '</span>') : ''), $attachments, false, $conversation_id);
        }
        if ($force || sb_get_multi_setting('sms', 'sms-active-agents')) {
            sb_send_sms($message, $recipients, true, $conversation_id, $attachments);
        }
    }
    if ($force || sb_get_multi_setting('push-notifications', 'push-notifications-active')) {
        sb_push_notification($user_name, $message, $user['profile_image'], $recipients, $conversation_id, sb_isset($user, 'id'), $attachments);
    }
    if (sb_pusher_active()) {
        sb_pusher_trigger('agents', 'update-conversations', ['conversation_id' => $conversation_id]);
    }
    return true;
}

function sb_check_conversations_assignment($conversation_ids, $agent_id = false, $department = false) {
    if (empty($conversation_ids)) return [];
    $conversation_ids = sb_db_get('SELECT id FROM sb_conversations WHERE id IN (' . sb_db_escape(implode(',', $conversation_ids)) . ') AND ' . ($agent_id ? ('agent_id <> ' . sb_db_escape($agent_id, true)) : '') . ($agent_id && $department ? ' AND ' : '') . ($department ? ('department <> ' . sb_db_escape($department)) : ''), false);
    for ($i = 0; $i < count($conversation_ids); $i++) {
        $conversation_ids[$i] = $conversation_ids[$i]['id'];
    }
    return $conversation_ids;
}

function sb_get_last_agent_in_conversation($conversation_id) {
    $agent = sb_db_get('SELECT B.id, B.first_name, B.last_name, B.email, B.user_type, B.token, B.department  FROM sb_messages A, sb_users B WHERE A.conversation_id = ' . sb_db_escape($conversation_id, true) . ' AND A.user_id = B.id AND (B.user_type = "agent" OR B.user_type = "admin") ORDER BY A.id LIMIT 1');
    return isset($agent['id']) ? $agent : false;
}

function sb_get_last_message($conversation_id, $exclude_message = false, $user_id = false) {
    return sb_db_get('SELECT message, attachments, payload FROM sb_messages WHERE (message <> "" || attachments <> "")' . ($exclude_message ? (' AND message <> "' . sb_db_escape($exclude_message) . '"') : '') . ' AND conversation_id = ' . sb_db_escape($conversation_id, true) . ($user_id ? (' AND user_id = ' . sb_db_escape($user_id, true)) : '') . ' ORDER BY id DESC LIMIT 1');
}

function sb_delete_attachments($conversation_id = false, $message_id = false) {
    $attachments_all = sb_db_get('SELECT attachments FROM sb_messages WHERE ' . ($conversation_id ? 'conversation_id' : 'id') . ' = ' . sb_db_escape($conversation_id ? $conversation_id : $message_id, true), false);
    $aws = sb_get_multi_setting('amazon-s3', 'amazon-s3-active') || defined('SB_CLOUD_AWS_S3');
    for ($i = 0; $i < count($attachments_all); $i++) {
        $attachments = sb_isset($attachments_all[$i], 'attachments');
        if ($attachments) {
            $attachments = json_decode($attachments, true);
            for ($j = 0; $j < count($attachments); $j++) {
                if ($aws) {
                    sb_aws_s3($attachments[$j][1], 'DELETE');
                } else {
                    $path = sb_upload_path() . str_replace(sb_upload_path(true), '', $attachments[$j][1]);
                    if (file_exists($path)) unlink($path);
                }
            }
        }
    }
    return true;
}

function sb_update_messages_status($message_ids, $user_id = false) {
    $response = sb_db_query('UPDATE sb_messages SET status_code = 2 WHERE id IN (' . sb_db_escape(implode(',', $message_ids)) . ')');
    if ($user_id && sb_pusher_active()) sb_pusher_trigger('private-user-' . $user_id, 'message-status-update', ['message_ids' => $message_ids]);
    return $response;
}

/*
 * -----------------------------------------------------------
 * QUEUE AND ROUTING
 * -----------------------------------------------------------
 *
 * 1. Update the queue and return the current queue status
 * 2. Internal function
 * 3. Assign the conversation to an agent
 * 4. Route conversations to agents
 *
 */

function sb_queue($conversation_id, $department = false) {
    $position = 0;
    $queue_db = sb_get_external_setting('queue', []);
    $settings = sb_get_setting('queue');
    $queue = [];
    $index = 0;
    $unix_now = time();
    $unix_min = strtotime('-1 minutes');
    $conversation = sb_db_get('SELECT user_id, agent_id, source FROM sb_conversations WHERE id = ' .sb_db_escape($conversation_id, true));
    $messaging_platform = !empty($conversation['source']) && $conversation['source'] != 'tk';
    $show_progress = !sb_execute_bot_message('offline', 'check');
    if (!empty(sb_isset($conversation, 'agent_id'))) return 0;
    if (!sb_isset_num($department) || $department == -1) $department = false;
    for ($i = 0; $i < count($queue_db); $i++) {
        if ($unix_min < intval($queue_db[$i][1])) {
            if ($queue_db[$i][0] == $conversation_id) {
                array_push($queue, [$conversation_id, $unix_now, $department]);
                $position = $index + 1;
            } else {
                array_push($queue, $queue_db[$i]);
            }
            if (!$department || $department == $queue_db[$i][2]){
                $index++;
            }
        }
    }
    if (count($queue) == 0 || $position == 1) {
        $department = sb_db_escape($department);
        $counts = sb_db_get('SELECT COUNT(*) AS `count`, agent_id FROM sb_conversations WHERE (status_code = 0 OR status_code = 1 OR status_code = 2) AND agent_id IS NOT NULL' . ($department ? ' AND department = ' . $department : '' ) . ' GROUP BY agent_id', false);
        $cuncurrent_chats = !$settings || $settings['queue-concurrent-chats'] == '' ? 5 : intval($settings['queue-concurrent-chats']);
        $smaller = false;
        $pusher = sb_pusher_active();
        for ($i = 0; $i < count($counts); $i++) {
            $count = intval($counts[$i]['count']);
            if ($count < $cuncurrent_chats && ($smaller === false || $count < $smaller['count'])) {
                $smaller = $counts[$i];
            }
        }
        if ($smaller === false) {
            $query = '';
            for ($i = 0; $i < count($counts); $i++) {
                $query .= $counts[$i]['agent_id'] . ',';
            }
            if ($pusher) {
                $agents_ids = sb_get_agents_ids(false);
                $online_agents = sb_pusher_get_online_users();
                for ($i = 0; $i < count($online_agents); $i++) {
                    $online_agents[$i] = $online_agents[$i]->id;
                }
                for ($i = 0; $i < count($agents_ids); $i++) {
                    if (!in_array($agents_ids[$i], $online_agents)) {
                        $query .= $agents_ids[$i] . ',';
                    }
                }
            }
            $smaller = sb_db_get('SELECT id FROM sb_users WHERE user_type = "agent"' . ($query ? ' AND id NOT IN (' . substr($query, 0, -1) . ')' : '') . ($pusher ? '' : ' AND last_activity > "' . gmdate('Y-m-d H:i:s', time() - 30) . '"') . ($department ? ' AND department = ' . $department : '' ) . ' LIMIT 1');
            if (empty($smaller)) {
                $smaller = false;
            } else {
                $smaller = ['agent_id' => $smaller['id']];
            }
        }
        if ($smaller !== false) {
            sb_routing_assign_conversation($smaller['agent_id'], $conversation_id);
            array_shift($queue);
            $position = 0;
            $user_id = $conversation['user_id'];
            $message = sb_(sb_isset($settings, 'queue-message-success', 'It\'s your turn! An agent will reply to you shortly.'));
            $message_id = sb_send_message(sb_get_bot_id(), $conversation_id, $message, [], 2)['id'];
            sb_send_agents_notifications(sb_isset(sb_get_last_message($conversation_id, false, $user_id), 'message'), false, $conversation_id);
            if ($messaging_platform) sb_messaging_platforms_send_message($message, $conversation_id, $message_id);
        } else if ($position == 0) {
            array_push($queue, [$conversation_id, $unix_now, $department]);
            $position = $index + 1;
        }
    } else if ($position == 0) {
        array_push($queue, [$conversation_id, $unix_now, $department]);
        $position = $index + 1;
    }
    sb_save_external_setting('queue', $queue);
    if ($messaging_platform && $position != 0) {
        sb_routing($conversation_id, $department);
        $message = sb_($settings['queue-message']);
        if ($message && $show_progress) {
            $time = intval(sb_isset($settings, 'queue-response-time', 5)) * $position;
            $message = str_replace(['{position}', '{minutes}'], [$position, $time], $message);
            $message_id = sb_send_message(sb_get_bot_id(), $conversation_id, $message)['id'];
            sb_messaging_platforms_send_message($message, $conversation_id, $message_id);
        }
    }
    return [$position, $show_progress];
}

function sb_routing_and_department_db($table_name = 'sb_conversations', $users = false) {
    $hide = sb_get_multi_setting('agent-hide-conversations', 'agent-hide-conversations-active');
    $routing = sb_isset(sb_get_active_user(), 'user_type') == 'agent' && (sb_get_multi_setting('queue', 'queue-active') || sb_get_setting('routing') || $hide);
    $routing_unassigned = $routing && $hide && sb_get_multi_setting('agent-hide-conversations', 'agent-hide-conversations-view');
    $department = sb_get_agent_department();
    $query = ($routing ? (' AND (' . $table_name. '.agent_id = ' . sb_get_active_user_ID() . ($routing_unassigned ? (' OR (' . $table_name . '.agent_id IS NULL OR ' . $table_name. '.agent_id = ""))') : ')')) : '') . ($department !== false ? ' AND ' . $table_name. '.department = ' . $department : '');
    return $query ? ($users ? ' AND id IN (SELECT ' . ($table_name == 'sb_users' ? 'id' : 'user_id') . ' FROM ' . $table_name . ' WHERE ' . substr($query, 4) . ')' : $query) : '';
}

function sb_routing_assign_conversation($agent_id, $conversation_id) {
    return sb_db_query('UPDATE sb_conversations SET agent_id = ' . (is_null($agent_id) ? 'NULL' : sb_db_escape($agent_id, true)) . ' WHERE id = ' . sb_db_escape($conversation_id, true));
}

function sb_routing($conversation_id = false, $department = false, $unassigned = false) {
    $count_last = 0;
    $index = 0;
    $online_agents = sb_get_online_user_ids(true);
    $department = sb_db_escape($department, true);
    $agents = count($online_agents) ? sb_db_get('SELECT id FROM sb_users WHERE user_type = "agent" AND id IN (' . implode(',', $online_agents) . ')' . (sb_isset_num($department) ? ' AND department = ' . $department : ''), false) : [];
    $count = count($agents);
    if ($count == 0) {
        if ($unassigned) return $conversation_id ? sb_routing_assign_conversation(null, $conversation_id) : null;
        $agents = sb_db_get('SELECT id FROM sb_users WHERE user_type = "agent"' . (sb_isset_num($department) ? ' AND department = ' . $department : ''), false);
        $count = count($agents);
    }
    if ($count) {
        for ($i = 0; $i < $count; $i++) {
            $count_now = intval(sb_db_get('SELECT COUNT(*) AS `count` FROM sb_conversations WHERE (status_code = 0 OR status_code = 1 OR status_code = 2) AND agent_id = ' . $agents[$i]['id'])['count']);
            if ($count_last > $count_now) {
                $index = $i;
                break;
            }
            $count_last = $count_now;
        }
        return $conversation_id == -1 || !$conversation_id ? $agents[$index]['id'] : sb_routing_assign_conversation($agents[$index]['id'], $conversation_id);
    }
    return false;
}

/*
 * -----------------------------------------------------------
 * MESSAGES
 * -----------------------------------------------------------
 *
 * 1. Add a message to a conversation
 * 2. Update an existing message
 * 3. Delete a message
 * 4. Send the default close message
 * 5. Convert the merge fields to the final values
 *
 */

function sb_send_message($sender_id, $conversation_id, $message = '', $attachments = [], $conversation_status_code = -1, $payload = false, $queue = false, $recipient_id = false) {
    $pusher = sb_pusher_active();
    $conversation_id = sb_db_escape($conversation_id, true);
    $user_id = $sender_id;
    if ($sender_id == -1) {
        $sender_id = sb_get_active_user_ID();
    } else $sender_id = sb_db_escape($sender_id, true);
    if ($sender_id != -1) {
        $attachments_json = '';
        $security = sb_is_agent();
        $attachments = sb_json_array($attachments);
        $conversation = sb_db_get('SELECT status_code, agent_id, user_id, department, source FROM sb_conversations WHERE id = ' . $conversation_id);
        if (!$conversation || sb_is_error($conversation)) return trigger_error('Conversation not found.');
        $conversation_source = sb_isset($conversation, 'source');
        $sender = sb_get_user($sender_id);
        $user = sb_db_get('SELECT * FROM sb_users WHERE id = ' . $conversation['user_id']);
        $user_id = $user['id'];
        $is_sender_agent = sb_is_agent($sender);
        $is_sender_bot = sb_isset($sender, 'user_type') == 'bot';
        $is_dialogflow_active = sb_dialogflow_active();
        $is_human_takeover_active = $is_dialogflow_active && sb_dialogflow_is_human_takeover($conversation_id);
        $is_human_takeover = $is_dialogflow_active && !$is_human_takeover_active && sb_get_multi_setting('dialogflow-human-takeover', 'dialogflow-human-takeover-active');
        $last_agent = false;

        if ($is_sender_agent && !$is_sender_bot) {
            if ($is_dialogflow_active && !$is_human_takeover_active) {
                sb_send_message(sb_get_bot_id(), $conversation_id, '', [], false, ['human-takeover' => true]);
                $is_human_takeover_active = true;
                $is_human_takeover = false;
            }
            if (sb_get_multi_setting('open-ai', 'open-ai-spelling-correction')) {
                $message = sb_open_ai_spelling_correction($message);
            }
        }
        if (count($attachments) > 0) {
            $attachments_json = '[';
            for ($i = 0; $i < count($attachments); $i++) {
            	$attachments_json .= '[\"' . sb_db_escape($attachments[$i][0]) . '\", \"' . sb_db_escape($attachments[$i][1]) . '\"],';
            }
            $attachments_json = substr($attachments_json, 0, -1) . ']';
        }
        if ($security || $user_id == sb_get_active_user_ID() || !empty($GLOBALS['SB_FORCE_ADMIN'])) {

            // Message sending
            if ($recipient_id) {
                global $SB_LANGUAGE;
                $SB_LANGUAGE = [sb_get_user_language($recipient_id), 'front'];
            }
            if (!$pusher) sb_set_typing($sender_id, -1);
            if ($payload !== false) $payload = sb_json_array($payload);
            $message = sb_merge_fields($message, [$user]);
            if (sb_is_cloud() && in_array(sb_defined('SB_CLOUD_MEMBERSHIP_TYPE', 'messages'), ['messages', 'messages-agents'])) sb_cloud_increase_count();
            $response = sb_db_query('INSERT INTO sb_messages(user_id, message, creation_time, status_code, attachments, payload, conversation_id) VALUES ("' . $sender_id . '", "' . sb_db_escape($message) . '", "' . gmdate('Y-m-d H:i:s') . '", 0, "' . $attachments_json . '", "' . ($payload ? sb_db_json_escape($payload) : '') . '", "' . $conversation_id . '")', true);

            if (!sb_is_agent()) {

                // Queue
                if ($queue) {
                    if ($conversation['status_code'] == 3) {
                        sb_routing_assign_conversation(null, $conversation_id);
                        $conversation['agent_id'] = '';
                    } else {
                        $queue = false;
                    }
                } else if ($conversation['status_code'] == 3 && (sb_get_setting('routing') || sb_get_multi_setting('agent-hide-conversations', 'agent-hide-conversations-active'))) {

                    // Routing change agent if offline
                    $last_agent = sb_get_last_agent_in_conversation($conversation_id);
                    if ($last_agent && !sb_is_user_online($last_agent['id'])) {
                        sb_update_conversation_agent($conversation_id, sb_get_setting('routing') ? 'routing' : 'routing-unassigned');
                    }
                }
            }

            // Conversation status code
            if ($conversation_status_code != 'skip') {
                if ($conversation_status_code == -1 || $conversation_status_code === false || !in_array($conversation_status_code, [0, 1, 2, 3, 4])) {
                    $conversation_status_code = $is_sender_agent && !$is_sender_bot ? 1 : ($is_human_takeover ? 1 : 2);
                }
                if ($conversation_status_code != $conversation['status_code']) {
                    sb_db_query('UPDATE sb_conversations SET status_code = ' . sb_db_escape($conversation_status_code) . ' WHERE id = ' . $conversation_id);
                    sb_webhooks('SBActiveConversationStatusUpdated', ['conversation_id' => $conversation_id, 'status_code' => $conversation_status_code]);
                }
            }

            if (sb_is_error($response)) return $response;
            if ($pusher) {
                $payload = ['conversation_user_id' => $user_id, 'message_id' => $response, 'conversation_id' => $conversation_id];
                sb_pusher_trigger('private-user-' . $user_id, 'new-message', $payload);
                sb_pusher_trigger('agents', 'update-conversations', $payload);
                sb_update_users_last_activity($sender_id);
            }

            // Notifications
            $response_notifications = [];
            $recipient_id = false;
            $queue_active = empty($conversation['agent_id']) && !$is_sender_agent && sb_get_multi_setting('queue', 'queue-active');
            $user_name = sb_get_user_name($sender);
            if ($is_sender_agent) {
                $recipient_id = $user_id;
            } else {
                $last_agent = $last_agent ? $last_agent : sb_get_last_agent_in_conversation($conversation_id);
                if ($last_agent) {
                    $recipient_id = $last_agent['id'];
                } else if (!empty($conversation['agent_id'])) {
                    $recipient_id = $conversation['agent_id'];
                } else if (!empty($conversation['department'])) {
                    $recipient_id = 'department-' . $conversation['department'];
                } else {
                    $recipient_id = 'agents';
                }
                if (!empty($user['email']) && defined('SB_TICKETS')) {
                    $channel = sb_get_setting('tickets-email-notification');
                    if (($channel && ($channel == 'all' || (!$conversation_source && $channel == 'c') || $channel == $conversation_source || ($channel == 'em-tk' && in_array($conversation_source, ['tk', 'em'])))) && sb_db_get('SELECT COUNT(*) AS `count` FROM sb_messages WHERE conversation_id = "' . $conversation_id . '" LIMIT 1')['count'] == 1) {
                        sb_tickets_email($user, $message, $attachments, $conversation_id);
                    }
                }
            }
            if (!$queue_active && !$is_human_takeover && ((!$is_sender_agent && sb_get_multi_setting('push-notifications', 'push-notifications-active')) || ($is_sender_agent && sb_get_multi_setting('push-notifications', 'push-notifications-users-active')))) {
                sb_push_notification($user_name, $message, $sender['profile_image'], $recipient_id, $conversation_id, $user_id, $attachments);
            }
            if ((!$queue_active || (!$is_sender_agent && !sb_agents_online())) && !$is_sender_bot && !$is_human_takeover) {
                $user_check = $is_sender_agent && (!sb_is_user_online($user_id) || $conversation_source == 'em');
                $agent_check = !$is_sender_agent && (!is_numeric($recipient_id) || !sb_is_user_online($recipient_id));
                if (($agent_check && sb_get_multi_setting('sms', 'sms-active-agents')) || ($user_check && sb_get_multi_setting('sms', 'sms-active-users') && !in_array($conversation['source'], ['wa', 'tg']))) {
                    $response_notification = sb_send_sms($message, $recipient_id, true, $conversation_id, $attachments);
                    if ($response_notification) array_push($response_notifications, 'sms');
                }
                if (($agent_check && sb_get_setting('notify-agent-email')) || (!empty($user['email']) && (($user_check && sb_get_setting('notify-user-email')) || $conversation['source'] == 'em'))) {
                    $response_notification = sb_email_create($recipient_id, $user_name, $sender['profile_image'], $message, $attachments, $conversation['department'], $conversation_id);
                    if ($response_notification) array_push($response_notifications, 'email');
                }
            }
            if ($is_sender_agent && sb_get_setting('logs')) {
                sb_logs('sent the message #' . $response . ' in the conversation #' . $conversation_id, $sender);
            }
            sb_webhooks('SBMessageSent', ['user_id' => $sender_id, 'conversation_user_id' => $user_id, 'conversation_id' => $conversation_id, 'conversation_status_code' => $conversation_status_code, 'message_id' => $response, 'message' => $message, 'attachments' => $attachments, 'source' => $conversation['source']]);
            return ['id' => $response, 'queue' => $queue, 'human_takeover_active' => $is_human_takeover_active, 'notifications' => $response_notifications];
        }
        return new SBError('security-error', 'sb_send_message');
    } else {
        return new SBError('active-user-not-found', 'sb_send_message');
    }
}

function sb_update_message($message_id, $message = false, $attachments = false, $payload = false) {
    return sb_update_or_delete_message('update', $message_id, $message, $attachments, $payload);
}

function sb_delete_message($message_id) {
    return sb_update_or_delete_message('delete', $message_id);
}

function sb_update_or_delete_message($action, $message_id, $message = false, $attachments = false, $payload = false) {
    $pusher = sb_pusher_active();
    $security = sb_is_agent() || !empty($GLOBALS['SB_FORCE_ADMIN']);
    $conversation = false;
    $user_id = false;
    $response = false;
    $message_id = sb_db_escape($message_id, true);
    if (!$security || $pusher) {
        $conversation = sb_db_get('SELECT id, user_id FROM sb_conversations WHERE id = (SELECT conversation_id FROM sb_messages WHERE id = ' . $message_id . ')');
        $user_id = sb_isset($conversation, 'user_id');
        if ($user_id == sb_get_active_user_ID()) {
            $security = true;
        }
    }
    if ($security) {
        if ($action == 'update') {
            if ($message === false && $payload === false && $attachments === false) return new SBValidationError('missing-arguments');
            if ($attachments !== false) $attachments = sb_json_array($attachments, false);
            if ($payload !== false) $payload = sb_json_array($payload, false);
            $response = sb_db_query('UPDATE sb_messages SET ' . ($message !== false ? 'message = "' . sb_db_escape($message) . '",' : '') . ' creation_time = "' . gmdate('Y-m-d H:i:s') . '"' . ($payload !== false ? ', payload = "' . sb_db_json_escape($payload) . '"' : '') . ($attachments !== false ? ', attachments = "' . sb_db_json_escape($attachments) . '"' : '') . ' WHERE id = ' . $message_id);
        }
        if ($action == 'delete') {
            sb_delete_attachments(false, $message_id);
            $response = sb_db_query('DELETE FROM sb_messages WHERE id = ' . $message_id);
        }
        if (sb_is_agent() && sb_get_setting('logs')) {
            sb_logs($action . 'd the message #' . $message_id);
        }
        if ($response && $pusher) {
            $payload = ['conversation_user_id' => $user_id, 'message_id' => $message_id, 'conversation_id' => $conversation['id']];
            sb_pusher_trigger('private-user-' . $user_id, 'new-message', $payload);
            sb_pusher_trigger('agents', 'update-conversations', $payload);
        }
        return $response;
    }
    return new SBError('security-error', 'sb_' . $action . '_message');
}

function sb_close_message($conversation_id, $bot_id = false) {
    $message = sb_get_multi_setting('close-message', 'close-msg');
    if ($message) {
        if (!$bot_id) $bot_id = sb_get_bot_id();
        $message_id = sb_send_message($bot_id, $conversation_id, $message, [], 3, ['type' => 'close-message'])['id'];
        return sb_messaging_platforms_send_message($message, $conversation_id, $message_id);
    }
    return false;
}

function sb_merge_fields($message, $marge_fields_values = []) {
    $replace = '';
    $marge_fields = ['user_name', 'user_email', 'agent_name', 'agent_email'];
    $marge_field = '';
    if (defined('SB_WOOCOMMERCE')) {
        $message = sb_woocommerce_merge_fields($message, $marge_fields_values);
    }
    for ($i = 0; $i < count($marge_fields); $i++) {
        if (strpos($message, '{' . $marge_fields[$i]) !== false) {
            $marge_field = '{' . $marge_fields[$i] . '}';
            $value = isset($marge_fields_values[$i]) ? $marge_fields_values[$i] : false;
            switch ($marge_fields[$i]) {
                case 'user_name':
                    $replace = sb_get_user_name($value);
                    break;
                case 'user_email':
                    $replace = $value ? $value : sb_isset(sb_get_active_user(), 'email', '{user_email}');
                    break;
                case 'agent_name':
                    $replace = sb_is_agent() ? sb_get_user_name() : '';
                    break;
                case 'agent_email':
                    $replace = sb_is_agent() ? sb_isset(sb_get_active_user(), 'email', '') : '';
                    break;
            }
        }
        $message = str_replace($marge_field, $replace, $message);
    }
    return $message;
}

/*
 * -----------------------------------------------------------
 * RICH MESSAGES
 * -----------------------------------------------------------
 *
 * 1. Get the custom rich messages ids including the built in ones
 * 2. Get the rich message with the given name
 * 3. Escape a rich message shortcode value
 * 4. Return the full shortcode and its parameters
 *
 */

function sb_get_rich_messages_ids() {
    $result = sb_get_external_setting('rich-messages');
    $ids = ['email' , 'registration' , 'login', 'timetable', 'articles'];
    if (is_array($result) && isset($result['rich-messages']) && is_array($result['rich-messages'][0])) {
        for ($i = 0; $i < count($result['rich-messages'][0]); $i++) {
            array_push($ids, $result['rich-messages'][0][$i]['rich-message-name']);
        }
        return $ids;
    }
    if (defined('SB_WOOCOMMERCE')) {
        $ids = array_merge($ids, ['woocommerce-cart']);
    }
    return $ids;
}

function sb_get_rich_message($name, $settings = false) {
    if (in_array($name, ['registration', 'registration-tickets', 'login', 'login-tickets', 'timetable', 'articles', 'woocommerce-cart'])) {
        $title = '';
        $message = '';
        $success = '';
        switch ($name) {
            case 'registration-tickets':
            case 'registration':
                $registration_tickets = $name == 'registration-tickets';
                $active_user = sb_get_active_user();
                $last_name = sb_get_setting('registration-last-name');
                $default = ['profile_image' => '', 'first_name' => '', 'last_name' => '', 'email' => '', 'password' => '', 'user_type' => 'visitor', 'details' => []];
                $user = $active_user && !sb_is_agent($active_user['user_type']) ? sb_get_user($active_user['id'], true) : $default;
                if (!$user) $user = $default;
                $visitor = $user['user_type'] == 'visitor' || $user['user_type'] == 'lead';
                $settings = sb_get_setting('registration');
                $registration_fields = sb_get_setting('registration-fields');
                $title = sb_(sb_isset($settings, 'registration-title', 'Create new account'));
                $message = sb_(sb_isset($settings, 'registration-msg', ''));
                $success = sb_(sb_isset($settings, 'registration-success', ''));
                $profile_image = sb_get_setting('registration-profile-img') ? '<div id="profile_image" data-type="image" class="sb-input sb-input-image sb-profile-image"><span>' . sb_('Profile image') . '</span><div' . ($user['profile_image'] && strpos($user['profile_image'], 'media/user.svg') == false ? ' data-value="' . $user['profile_image'] . '" style="background-image:url(\'' . $user['profile_image'] . '\')"' : '') . ' class="image">' . ($user['profile_image'] && strpos($user['profile_image'], 'media/user.svg') == false ? '<i class="sb-icon-close"></i>' : '') . '</div></div>' : '';
                $password = (!$registration_tickets && sb_get_setting('registration-password')) || ($registration_tickets && !sb_get_setting('tickets-registration-disable-password')) ? '<div id="password" data-type="text" class="sb-input sb-input-password"><span>' . sb_('Password') . '</span><input value="' . ($user && $user['password'] ? '********' : '') . '" autocomplete="false" type="password" required></div><div id="password-check" data-type="text" class="sb-input sb-input-password"><span>' . sb_('Repeat password') . '</span><input value="' . ($user && $user['password'] ? '********' : '') . '" autocomplete="false" type="password" required></div>' : '';
                $link = $settings['registration-terms-link'] || $settings['registration-privacy-link'] ? '<div class="sb-link-area">' . sb_('By clicking the button below, you agree to our') . ' <a target="_blank" href="' . sb_isset($settings, 'registration-terms-link', $settings['registration-privacy-link']) . '">' . sb_($settings['registration-terms-link'] ? 'Terms of service' : 'Privacy Policy') . '</a>' . ($settings['registration-privacy-link'] && $settings['registration-terms-link'] ? ' ' . sb_('and') . ' <a target="_blank" href="' . $settings['registration-privacy-link'] . '">' . sb_('Privacy Policy') . '</a>' : '') . '.</div>' : '';
                $email = sb_get_setting('registration-email-disable') ? '' : '<div id="email" data-type="text" class="sb-input sb-input-text"><span>' . sb_('Email') . '</span><input value="' . $user['email'] . '" autocomplete="off" type="email" required></div>';
                $code = '<div class="sb-form-main sb-form">' . $profile_image . '<div id="first_name" data-type="text" class="sb-input sb-input-text"><span>' . sb_($last_name ? 'First name' : 'Name') . '</span><input value="' . ($visitor ? '' : $user['first_name']) . '" autocomplete="false" type="text" required></div>' . ($last_name ? '<div id="last_name" data-type="text" class="sb-input sb-input-text"><span>' . sb_('Last name') . '</span><input value="' . ($visitor ? '' : $user['last_name'])  . '" autocomplete="false" type="text" required></div>' : '') . $email . $password . '</div><div class="sb-form-extra sb-form">';
                $extra = [];
                if (isset($user['details'])) {
                    for ($i = 0; $i < count($user['details']); $i++) {
                        $extra[$user['details'][$i]['slug']] = $user['details'][$i]['value'];
                    }
                }
                foreach ($registration_fields as $key => $value) {
                    if ($value) {
                        $key = str_replace('reg-', '', $key);
                        $name = str_replace('-', ' ', $key);
                        $filled = (isset($extra[$name]) ? ' value="' . $extra[$name] . '"': '');
                        $type = $type_cnt = 'text';
                        $custom_input = false;
                        switch ($key) {
                            case 'birthday':
                                $type = 'date';
                                break;
                            case 'twitter':
                            case 'linkedin':
                            case 'facebook':
                            case 'pinterest':
                            case 'instagram':
                            case 'website':
                                $type = 'url';
                                break;
                            case 'phone':
                                $type_cnt = 'select-input';
                                $custom_input = '<div>' . sb_select_phone() . '</div><input' . $filled . ' autocomplete="false" type="tel" pattern="[0-9]+"' . (sb_get_setting('registration-phone-required') ? ' required' : '') . '>';
                                break;
                            case 'country':
                                $type_cnt = 'select';
                                $custom_input = sb_select_countries();
                                break;
                            case 'language':
                                $type_cnt = 'select';
                                $custom_input = sb_select_languages();
                                break;
                        }
                        $code .= '<div id="' . $key . '" data-type="' . $type_cnt . '" class="sb-input sb-input-' . $type_cnt . '"><span>' . sb_(ucfirst($name)) . '</span>' . ($custom_input ? $custom_input : '<input' . $filled . ' autocomplete="false" type="' . $type . '">') . '</div>';
                    }
                }
                if (sb_get_setting('registration-extra')) {
                    $additional_fields = sb_get_setting('user-additional-fields');
                    if ($additional_fields) {
                        for ($i = 0; $i < count($additional_fields); $i++) {
                            $value = $additional_fields[$i];
                            $name = $value['extra-field-name'];
                            $filled = isset($extra[$value['extra-field-slug']]) ? ' value="' . $extra[$value['extra-field-slug']] . '"' : '';
                            if ($name) {
                                $code .= '<div id="' . $value['extra-field-slug'] . '" data-type="text" class="sb-input sb-input-text"><span>' . sb_(ucfirst($name)) . '</span><input' . $filled . ' autocomplete="false" type="text"></div>';
                            }
                        }
                    }
                }
                $code .= '</div>' . $link . '<div class="sb-buttons"><div class="sb-btn sb-submit">' . sb_($visitor ? sb_isset($settings, 'registration-btn-text', 'Create account') : 'Update account') . '</div>' . ($password ? '<div class="sb-btn-text sb-login-area">' . sb_('Sign in instead') . '</div>': '') . '</div>';
                break;
            case 'login-tickets':
            case 'login':
                $settings = sb_get_setting('login');
                $title = sb_(sb_isset($settings, 'login-title', 'Login'));
                $message = sb_($settings['login-msg']);
                $code = '<div class="sb-form"><div id="email" class="sb-input"><span>' . sb_('Email') . '</span><input autocomplete="false" type="email"></div><div id="password" class="sb-input"><span>' . sb_('Password') . '</span><input autocomplete="false" type="password"></div></div><div class="sb-buttons"><div class="sb-btn sb-submit-login">' . sb_('Sign in') . '</div>' . (sb_get_setting('registration-required') == 'login' ? '' : '<div class="sb-btn-text sb-registration-area">' . sb_('Create new account') . '</div>') . '</div>';
                break;
            case 'timetable':
                $settings = sb_get_settings();
                $timetable = sb_isset($settings, 'timetable', [false])[0];
                $title = $settings['chat-timetable'][0]['chat-timetable-title'][0];
                $message = $settings['chat-timetable'][0]['chat-timetable-msg'][0];
                $title = sb_($title == '' ? 'Office hours' : $title);
                $message = sb_($message);
                $code = '<div class="sb-timetable" data-offset="' . sb_get_setting('timetable-utc') . '">';
                if ($timetable) {
                    foreach ($timetable as $day => $hours) {
                        if ($hours[0][0]) {
                            $code .= '<div><div>' . sb_(ucfirst($day)) . '</div><div data-time="' . $hours[0][0] . '|' . $hours[1][0] . '|' . $hours[2][0] . '|' . $hours[3][0] . '"></div></div>';
                        }
                    }
                }
                $code .= '<span></span></div>';
                break;
            case 'articles':
                $articles_title = sb_get_setting('articles-title');
                $articles_button_link = sb_get_setting('articles-button-link');
                $code = '<div class="sb-dashboard-articles"><div class="sb-title">' . sb_($articles_title == '' ? 'Help Center' : $articles_title) . '</div><div class="sb-input sb-input-btn"><input placeholder="' . sb_('Search for articles...') . '" autocomplete="off"><div class="sb-submit-articles sb-icon-arrow-right"></div></div><div class="sb-articles">';
                $articles = sb_get_articles(-1, 2, false, false, sb_get_user_language());
                for ($i = 0; $i < count($articles); $i++) {
                    if (!empty($articles[$i])) {
                        $code .= '<div data-id="' . $articles[$i]['id'] . '"><div>' . $articles[$i]['title'] . '</div><span>' . $articles[$i]['content'] . '</span></div>';
                    }
                }
                $code .= '</div><div class="sb-btn sb-btn-all-articles"' . ($articles_button_link ? ' onclick="document.location.href = \'' . $articles_button_link . '\'"' : '') . '>' .sb_('All articles') . '</div></div>';
                break;
            case 'woocommerce-cart':
                $code = sb_woocommerce_rich_messages($name);
                break;
        }
        return ($title == '' ? '' : '<div class="sb-top">' . $title . '</div>') . ($message == '' ? '' : '<div class="sb-text">' . $message . '</div>') . $code  .  '<div data-success="' . $success . '" class="sb-info"></div>';
    } else {
        $result = sb_get_external_setting('rich-messages');
        if (is_array($result)) {
            $rich_messages = sb_isset($result, 'rich-messages')[0];
            if (is_array($rich_messages)) {
                for ($i = 0; $i < count($rich_messages); $i++) {
                    $item = $result['rich-messages'][0][$i];
                    if ($item['rich-message-name'] == $name) {
                        return $item['rich-message-content'];
                    }
                }
            }
        }
    }
    return false;
}

function sb_rich_value($value, $merge_fields = true, $tranlsate = true, $shortcodes = false) {
    if (!$shortcodes) {
        $value = str_replace('"', '\'', strip_tags($value));
        $value = str_replace(['[', ']'], '', $value);
        $value = str_replace([PHP_EOL, "\r", "\n"], "\n", $value);
    }
    if ($tranlsate) $value = sb_($value);
    return trim($merge_fields ? sb_merge_fields($value) : $value);
}

function sb_get_shortcode($message, $name = false, $merge_field = false) {
    $separator = $merge_field ? ['{', '}'] : ['[', ']'];
    $response = false;
    $position = false;
    if (strpos($message, $separator[0]) === false) return false;
    if (!$name) {
        $shortcode_names = $merge_field ? [] : ['chips', 'buttons', 'select', 'inputs', 'card', 'slider-images', 'slider', 'list-image', 'list', 'button', 'video', 'image',  'rating', 'email', 'phone', 'registration', 'timetable', 'articles', 'table', 'share'];
        for ($i = 0; $i < count($shortcode_names); $i++) {
            $position = strpos($message, $separator[0] . $shortcode_names[$i]);
            if ($position !== false) {
                $name = $shortcode_names[$i];
                break;
            }
        }
        if (!$name) return false;
    }
    $position = $position ? $position : strpos($message, $separator[0] . $name);
    if ($position !== false) {
        $code = substr($message, $position, strpos($message, $separator[1], $position) + 1);
        $response = ['shortcode' => $code, 'shortcode_name' => $name];
        $values = [];
        if (preg_match_all('/([\w-]+)\s*=\s*"([^"]*)"(?:\s|$)|([\w-]+)\s*=\s*\'([^\']*)\'(?:\s|$)|([\w-]+)\s*=\s*([^\s\'"]+)(?:\s|$)|"([^"]*)"(?:\s|$)|\'([^\']*)\'(?:\s|$)|(\S+)(?:\s|$)/', substr($code,1,-1), $values, PREG_SET_ORDER)) {
            for ($i = 0; $i < count($values); $i++){
                if (count($values[$i]) == 3 && !empty($values[$i][1]) && !empty($values[$i][2])){
                    $response[$values[$i][1]] = $values[$i][2] === 'false' ? false : ($values[$i][2] === 'true' ? true : $values[$i][2]);
                }
            }
        }
    }
    return $response;
}

/*
 * -----------------------------------------------------------
 * TRANSLATIONS
 * -----------------------------------------------------------
 *
 * 1. Return the translation of a string
 * 2. Echo the translation of a string
 * 3. Returns the translation of a setting
 * 4. Echos the translations of as setting
 * 5. Initialize the translations
 * 6. Return the current translations array
 * 7. Return all the translations of both admin and front areas of all languages
 * 8. Return the translations of a language
 * 9. Save a translation langauge file and a copy of it as backup
 * 10. Restore a translation language file from a backup
 * 11. Return the user langauge code
 * 12. Return the langauge code of the admin area relative to the active agent
 * 13. Translate a string in the given language
 * 14. Get language code
 *
 */

function sb_($string) {
    global $SB_TRANSLATIONS;
    if (!isset($SB_TRANSLATIONS)) {
        sb_init_translations();
    }
    return empty($SB_TRANSLATIONS[$string]) ? $string : $SB_TRANSLATIONS[$string];
}

function sb_e($string) {
    echo sb_($string);
}

function sb_s($string, $disabled = false) {
    if ($disabled) return $string;
    global $SB_TRANSLATIONS_SETTINGS;
    if (!isset($SB_TRANSLATIONS_SETTINGS)) {
        $language = sb_get_admin_language();
        if ($language && $language != 'en') {
            $SB_TRANSLATIONS_SETTINGS = json_decode(file_get_contents(SB_PATH . '/resources/languages/admin/settings/' . $language . '.json'), true);
        }
    }
    return empty($SB_TRANSLATIONS_SETTINGS[$string]) ? $string : $SB_TRANSLATIONS_SETTINGS[$string];
}

function sb_se($string) {
    echo sb_s($string);
}

function sb_init_translations() {
    global $SB_TRANSLATIONS;
    global $SB_LANGUAGE;
    if (!empty($SB_LANGUAGE) && $SB_LANGUAGE[0] != 'en') {
        $path = SB_PATH . '/resources/languages/' . $SB_LANGUAGE[1] . '/' . $SB_LANGUAGE[0] . '.json';
        if (sb_is_cloud()) {
            $cloud_path = SB_PATH . '/uploads/cloud/languages/' . sb_isset(sb_cloud_account(), 'user_id') . '/' . $SB_LANGUAGE[1] . '/' . $SB_LANGUAGE[0] . '.json';
            if (file_exists($cloud_path)) {
                $path = $cloud_path;
            }
        }
        if (file_exists($path)) {
            $SB_TRANSLATIONS = json_decode(file_get_contents($path), true);
        }  else {
            $SB_TRANSLATIONS = false;
        }
    } else if (!isset($SB_LANGUAGE)) {
        $SB_TRANSLATIONS = false;
        $SB_LANGUAGE = false;
        $admin = sb_is_agent();
        $language = $admin ? sb_get_admin_language() : sb_get_user_language();
        $cloud_default_language = sb_defined('SB_CLOUD_DEFAULT_LANGUAGE_CODE', false);
        $auto_translation = $admin ? false : sb_get_setting('front-auto-translations');
        if ($cloud_default_language && ((!$admin && !$auto_translation) || ($admin && !sb_get_setting('admin-auto-translations')))) $language = $cloud_default_language;
        if (!((!$language || $language == 'en') || (!$admin && !isset($_GET['lang']) && !$auto_translation && !$cloud_default_language))) {
            switch ($language) {
                case 'nn':
                case 'nb':
                    $language = 'no';
                    break;
            }
            $area = $admin ? 'admin' : 'front';
            $path = SB_PATH . '/resources/languages/' . $area . '/' . $language . '.json';
            if (sb_is_cloud()) {
                $cloud_path = SB_PATH . '/uploads/cloud/languages/' . sb_isset(sb_cloud_account(), 'user_id') . '/' . $area . '/' . $language . '.json';
                if (file_exists($cloud_path)) {
                    $path = $cloud_path;
                }
            }
            if (file_exists($path)) {
                $SB_TRANSLATIONS = json_decode(file_get_contents($path), true);
                $SB_LANGUAGE = [$language, $area];
            }
        }
    }
}

function sb_get_current_translations() {
    global $SB_TRANSLATIONS;
    if (!isset($SB_TRANSLATIONS)) {
        sb_init_translations();
    }
    return $SB_TRANSLATIONS;
}

function sb_get_translations($is_user = false, $language_code = false) {
    $translations = [];
    $cloud_path = false;
    if ($is_user && !file_exists(SB_PATH . '/uploads/languages')) {
        return [];
    }
    $path = $is_user ? '/uploads' : '/resources';
    $language_codes = json_decode(file_get_contents(SB_PATH . '/resources/languages/language-codes.json'), true);
    $paths = ['front', 'admin', 'admin/js', 'admin/settings'];
    if (sb_is_cloud()) {
        $cloud = sb_cloud_account();
        $cloud_path = SB_PATH . '/uploads/cloud/languages/' . $cloud['user_id'];
    }
    for ($i = 0; $i < count($paths); $i++) {
        $files = scandir(SB_PATH . $path . '/languages/' . $paths[$i]);
        for ($j = 0; $j < count($files); $j++)  {
            $file = $files[$j];
            if (strpos($file, '.json')) {
                $code = substr($file, 0, -5);
                if (!isset($language_codes[$code]) || ($language_code && $language_code != $code)) continue;
                if (!isset($translations[$code])) $translations[$code] = ['name' => $language_codes[$code]];
                $translation_strings = json_decode(file_get_contents($cloud_path && file_exists($cloud_path . '/' . $paths[$i] . '/' . $file) ? ($cloud_path . '/' . $paths[$i] . '/' . $file) : (SB_PATH . $path . '/languages/' . $paths[$i] . '/' . $file)), true);
                $translations[$code][$paths[$i]] = $translation_strings;
            }
        }
    }
    return $translations;
}

function sb_get_translation($language_code) {
    return sb_isset(sb_get_translations(false, $language_code), $language_code);
}

function sb_save_translations($translations) {
    $is_cloud = sb_is_cloud();
    $cloud_path = false;
    if (!$is_cloud && !file_exists(SB_PATH . '/uploads/languages')) {
        mkdir(SB_PATH . '/uploads/languages', 0777, true);
        mkdir(SB_PATH . '/uploads/languages/front', 0777, true);
        mkdir(SB_PATH . '/uploads/languages/admin', 0777, true);
        mkdir(SB_PATH . '/uploads/languages/admin/js', 0777, true);
        mkdir(SB_PATH . '/uploads/languages/admin/settings', 0777, true);
    }
    if ($is_cloud) {
        $cloud = sb_cloud_account();
        $cloud_path = SB_PATH . '/uploads/cloud/languages/' . $cloud['user_id'];
        if (!file_exists(SB_PATH . '/uploads/cloud')) {
            mkdir(SB_PATH . '/uploads/cloud', 0777, true);
            mkdir(SB_PATH . '/uploads/cloud/languages', 0777, true);
        }
        if (!file_exists($cloud_path)) {
            mkdir($cloud_path, 0777, true);
            mkdir($cloud_path . '/front', 0777, true);
            mkdir($cloud_path . '/admin', 0777, true);
            mkdir($cloud_path . '/admin/js', 0777, true);
            mkdir($cloud_path . '/admin/settings', 0777, true);
        }
    }
    if (is_string($translations)) {
        $translations = json_decode($translations, true);
    }
    foreach ($translations as $key => $translation) {
        foreach ($translation as $key_area => $translations_list) {
            $json = html_entity_decode(json_encode($translations_list, JSON_INVALID_UTF8_IGNORE));
            if ($json) {
                if ($is_cloud) {
                    sb_file($cloud_path . '/' . $key_area . '/' . $key . '.json', $json);
                } else {
                    $paths = ['resources', 'uploads'];
                    for ($i = 0; $i < 2; $i++)  {
                        sb_file(SB_PATH . '/' . $paths[$i] . '/languages/' . $key_area . '/' . $key . '.json', $json);
                    }
                }
            }
        }
    }
    return true;
}

function sb_restore_user_translations() {
    $translations_all = sb_get_translations();
    $translations_user = sb_get_translations(true);
    $paths = ['front', 'admin', 'admin/js', 'admin/settings'];
    foreach ($translations_user as $key => $translations) {
        for ($i = 0; $i < count($paths); $i++)  {
            $path = $paths[$i];
            if (isset($translations_all[$key]) && isset($translations_all[$key][$path])) {
                foreach ($translations_all[$key][$path] as $key_two => $translation) {
                    if (!isset($translations[$path][$key_two])) {
                        $translations[$path][$key_two] = $translations_all[$key][$path][$key_two];
                    }
                }
            }
            sb_file(SB_PATH . '/resources/languages/' . $path . '/'. $key . '.json', json_encode($translations[$path], JSON_INVALID_UTF8_IGNORE));
        }
    }
}

function sb_get_user_language($user_id = false) {
    if ($user_id && is_numeric($user_id)) {
        $language = sb_get_user_extra($user_id, 'language');
        $language = $language ? $language : sb_get_user_extra($user_id, 'browser_language');
        if ($language) return strtolower($language);
    }
    global $SB_LANGUAGE;
    if (empty($SB_LANGUAGE)) {
        if (isset($_GET['lang'])) return strtolower($_GET['lang']);
        $language_code = strtolower(sb_isset($_SERVER, 'HTTP_ACCEPT_LANGUAGE'));
        return $language_code ? sb_language_code($language_code) : '';
    }
    return $SB_LANGUAGE[0];
}

function sb_get_admin_language($user_id = false) {
    $language = defined('SB_ADMIN_LANG') ? trim(strtolower(SB_ADMIN_LANG)) : (sb_get_setting('admin-auto-translations') ? trim(strtolower(sb_get_user_language($user_id ? $user_id : sb_get_active_user_ID()))) : false);
    return $language && $language != 'en' ? $language : sb_defined('SB_CLOUD_DEFAULT_LANGUAGE_CODE', $language);
}

function sb_translate_string($string, $language_code) {
    global $SB_LANGUAGE;
    global $SB_TRANSLATIONS;
    $translations = [];
    if (!empty($SB_LANGUAGE) && $SB_LANGUAGE[0] == $language_code && !empty($SB_TRANSLATIONS)) {
        $translations = $SB_TRANSLATIONS;
    } else {
        $path = SB_PATH . '/resources/languages/front/' . $language_code . '.json';
        if (file_exists($path)) {
            $translations = json_decode(file_get_contents($path), true);
        }
    }
    return empty($translations[$string]) ? $string : $translations[$string];
}

function sb_language_code($language_code_full) {
    if ($language_code_full == 'pt_br') return 'br';
    return substr($language_code_full, 0, 2);
}

/*
 * -----------------------------------------------------------
 * SETTINGS
 * -----------------------------------------------------------
 *
 * 1. Populate the admin area with the settings of the file /resources/json/settings.json
 * 2. Pupulate the admin area of the apps
 * 3. Return the HTML code of a setting element
 * 4. Save the all settings and external settings
 * 5. Save an external setting
 * 6. Return the settings array
 * 7. Return all settings and external settings
 * 8. Return the setting with the given name
 * 9. Return a single setting of a multi values setting
 * 10. Return the external setting with the given name
 * 11. Return a multilingual external setting
 * 12. Return the settings of the front-end
 * 13. Return the setting of block message
 * 14. Return the HTML code of the color palette
 * 15. Export all settings and external settings
 * 16. Import all settings and external settings
 *
 */

function sb_populate_settings($category, $settings, $echo = true) {
    if (!isset($settings) && file_exists(SB_PATH . '/resources/json/settings.json')) {
        $settings = json_decode(file_get_contents(SB_PATH . '/resources/json/settings.json'), true);
    }
    $settings = $settings[$category];
    $code = '';
    for ($i = 0; $i < count($settings); $i++) {
        $code .= sb_get_setting_code($settings[$i]);
    }
    if ($echo) {
        echo $code;
        return true;
    } else {
        return $code;
    }
}

function sb_populate_app_settings($app_name) {
    $file = SB_PATH . '/apps/' . $app_name . '/settings.json';
    $settings = [$app_name => []];
    if (file_exists($file)) {
        $settings[$app_name] = json_decode(file_get_contents($file), true);
    }
    return sb_populate_settings($app_name, $settings, false);
}

function sb_get_setting_code($setting) {
    if (isset($setting)) {
        $id = $setting['id'];
        $type = $setting['type'];
        $disable_translations = sb_get_setting('admin-disable-settings-translations');
        $content = '<div id="' . $id . '" data-type="' . $type . '"' . (isset($setting['setting']) ? ' data-setting="' . $setting['setting'] . '"' : '') .' class="sb-setting sb-type-' . $type . '"><div class="sb-setting-content"><h2>' . sb_s($setting['title'], $disable_translations) . '</h2><p>' . sb_s($setting['content'], $disable_translations) . (isset($setting['help']) && (!sb_is_cloud() || defined('SB_CLOUD_DOCS')) ? '<a href="' . (defined('SB_CLOUD_DOCS') ? (SB_CLOUD_DOCS . substr($setting['help'], strpos($setting['help'], '#'))) : $setting['help']) . '" target="_blank" class="sb-icon-help"></a>' : '') . '</p></div><div class="input">';
        switch ($type) {
            case 'color':
                $content .= '<input type="text"><i class="sb-close sb-icon-close"></i>';
                break;
            case 'text':
                $content .= '<input type="text">';
                break;
            case 'password':
                $content .= '<input type="password">';
                break;
            case 'textarea':
                $content .= '<textarea></textarea>';
                break;
            case 'select':
                $values = $setting['value'];
                $content .= '<select>';
                for ($i = 0; $i < count($values); $i++) {
                    $content .= '<option value="' . $values[$i][0] . '">' . sb_s($values[$i][1], $disable_translations) . '</option>';
                }
                $content .= '</select>';
                break;
            case 'checkbox':
                $content .= '<input type="checkbox">';
                break;
            case 'radio':
                $values = $setting['value'];
                for ($i = 0; $i < count($values); $i++) {
                    $content .= '<div><input type="radio" name="' . $id . '" value="' . strtolower(str_replace(' ', '-', $values[$i])) . '"><label>' . $setting["value"][$i] . '</label></div>';
                }
                break;
            case 'number':
                $content .= '<input type="number">' . (isset($setting['unit']) ? '<label>' . $setting['unit'] . '</label>' : '');
                break;
            case 'upload':
                $content .= (empty($setting['text-field']) ? '' : '<input type="url">') . '<a class="sb-btn">' . sb_(sb_isset($setting, 'button-text', 'Choose file')) . '</a>';
                break;
            case 'upload-image':
                $content .= '<div class="image"' . (isset($setting['background-size']) ? ' style="background-size: ' . $setting['background-size'] . '"' : '')  . '><i class="sb-icon-close"></i></div>';
                break;
            case 'input-button':
                $content .= '<input type="text"><a class="sb-btn">' . sb_s($setting['button-text'], $disable_translations) . '</a>';
                break;
            case 'button':
                $content .= '<a class="sb-btn" target="_blank" href="' . $setting['button-url'] . '">' . sb_s($setting['button-text'], $disable_translations) . '</a>';
                break;
            case 'multi-input':
                $values = $setting['value'];
                for ($i = 0; $i < count($values); $i++) {
                    $sub_type = $values[$i]['type'];
                    $content .= '<div id="' . $values[$i]['id'] . '" data-type="' . $sub_type . '" class="multi-input-' . $sub_type . '"><label>' . sb_s($values[$i]['title'], $disable_translations) . '</label>';
                    switch ($sub_type) {
                        case 'text':
                            $content .= '<input type="text">';
                            break;
                        case 'password':
                            $content .= '<input type="password">';
                            break;
                        case 'number':
                            $content .= '<input type="number">';
                            break;
                        case 'textarea':
                            $content .= '<textarea></textarea>';
                            break;
                        case 'upload':
                            $content .= '<input type="url"><button type="button">' . sb_('Choose file') . '</button>';
                            break;
                        case 'upload-image':
                            $content .= '<div class="image"><i class="sb-icon-close"></i></div>';
                            break;
                        case 'checkbox':
                            $content .= '<input type="checkbox">';
                            break;
                        case 'select':
                            $content .= '<select>';
                            $items = $values[$i]['value'];
                            for ($j = 0; $j < count($items); $j++) {
                                $content .= '<option value="' . $items[$j][0] . '">' . sb_s($items[$j][1], $disable_translations) . '</option>';
                            }
                            $content .= '</select>';
                            break;
                        case 'button':
                            $content .= '<a class="sb-btn" target="_blank" href="' . $values[$i]['button-url'] . '">' . sb_s($values[$i]['button-text'], $disable_translations) . '</a>';
                            break;
                        case 'select-checkbox':
                            $items = $values[$i]['value'];
                            $content .= '<input type="text" class="sb-select-checkbox-input" readonly><div class="sb-select-checkbox">';
                            for ($i = 0; $i < count($items); $i++) {
                                $content .= '<div class="multi-input-checkbox"><input id="' . $items[$i][0] . '" type="checkbox"><label>' . sb_s($items[$i][1], $disable_translations) . '</label></div>';
                            }
                            $content .= '</div>';
                            break;
                    }
                    $content .= '</div>';
                }
                break;
            case 'range':
                $range = (key_exists('range', $setting) ? $setting['range'] : array(0, 100));
                $unit = (key_exists('unit', $setting) ? '<label>' . $setting['unit'] . '</label>' : '');
                $content .= '<label class="range-value">' . $range[0] . '</label><input type="range" min="' . $range[0] .'" max="' . $range[1] .'" value="' . $range[0] . '" />' . $unit;
                break;
            case 'repeater':
                $content .= '<div class="sb-repeater"><div class="repeater-item">';
                for ($i = 0; $i < count($setting['items']); $i++) {
                    $item = $setting['items'][$i];
                    $content .= '<div>' . (isset($item['name']) ? '<label>' . sb_s($item['name'], $disable_translations) . '</label>' : '');
                    switch ($item['type']) {
                        case 'text':
                        case 'number':
                        case 'password':
                            $content .= '<input data-id="' . $item['id'] . '" type="' . $item['type'] . '">';
                            break;
                        case 'textarea':
                            $content .= '<textarea data-id="' . $item['id'] . '"></textarea>';
                            break;
                        case 'checkbox':
                            $content .= '<input data-id="' . $item['id'] . '" type="checkbox">';
                            break;
                        case 'auto-id':
                            $content .= '<input data-type="auto-id" data-id="' . $item['id'] . '" value="1" type="text" readonly="true">';
                            break;
                        case 'hidden':
                            $content .= '<input data-id="' . $item['id'] . '" type="hidden">';
                            break;
                        case 'color-palette':
                            $content .= sb_color_palette($item['id']);
                            break;
                        case 'upload-image':
                            $content .= '<div data-type="upload-image"><div data-id="' . $item['id'] . '" class="image"><i class="sb-icon-close"></i></div></div>';
                            break;
                    }
                    $content .= '</div>';
                }
                $content .= '<i class="sb-icon-close"></i></div></div><a class="sb-btn sb-repeater-add">' . sb_('Add new item') . '</a>';
                break;
            case 'timetable':
                $days = ['Monday', 'Tuesday', 'Wednesday', 'Thursday', 'Friday', 'Saturday', 'Sunday'];
                $hours = [['', ''], ['00:00', '12:00 am'], ['00:30', '12:30 am'], ['01:00', '1:00 am'], ['01:30', '1:30 am'], ['02:00', '2:00 am'], ['02:30', '2:30 am'], ['03:00', '3:00 am'], ['03:30', '3:30 am'], ['04:00', '4:00 am'], ['04:30', '4:30 am'], ['05:00', '5:00 am'], ['05:30', '5:30 am'], ['06:00', '6:00 am'], ['06:30', '6:30 am'], ['07:00', '7:00 am'], ['07:30', '7:30 am'], ['08:00', '8:00 am'], ['08:30', '8:30 am'], ['09:00', '9:00 am'], ['09:30', '9:30 am'], ['10:00', '10:00 am'], ['10:30', '10:30 am'], ['11:00', '11:00 am'], ['11:30', '11:30 am'], ['12:00', '12:00 pm'], ['12:30', '12:30 pm'], ['13:00', '1:00 pm'], ['13:30', '1:30 pm'], ['14:00', '2:00 pm'], ['14:30', '2:30 pm'], ['15:00', '3:00 pm'], ['15:30', '3:30 pm'], ['16:00', '4:00 pm'], ['16:30', '4:30 pm'], ['17:00', '5:00 pm'], ['17:30', '5:30 pm'], ['18:00', '6:00 pm'], ['18:30', '6:30 pm'], ['19:00', '7:00 pm'], ['19:30', '7:30 pm'], ['20:00', '8:00 pm'], ['20:30', '8:30 pm'], ['21:00', '9:00 pm'], ['21:30', '9:30 pm'], ['22:00', '10:00 pm'], ['22:30', '10:30 pm'], ['23:00', '11:00 pm'], ['23:30', '11:30 pm'], ['closed', sb_('Closed')]];
                $select = '<div class="sb-custom-select">';
                for ($i = 0; $i < count($hours); $i++) {
                    $select .= '<span data-value="' . $hours[$i][0] . '">' . $hours[$i][1] . '</span>';
                }
                $content .= '<div class="sb-timetable">';
                for ($i = 0; $i < 7; $i++) {
                    $content .= '<div data-day="' . strtolower($days[$i]) . '"><label>' . sb_($days[$i]) . '</label><div><div></div><span>' . sb_('To') . '</span><div></div><span>' . sb_('And') . '</span><div></div><span>' . sb_('To') . '</span><div></div></div></div>';
                }
                $content .= $select . '</div></div>';
                break;
            case 'select-images':
                $content .= '<div class="sb-icon-close"></div>';
                for ($i = 0; $i < count($setting['images']); $i++) {
                    $content .= '<div data-value="' . $setting['images'][$i] . '" style="background-image: url(\'' . SB_URL . '/media/' . $setting['images'][$i] . '\')"></div>';
                }
                break;
            case 'select-checkbox':
                $values = $setting['value'];
                $content .= '<select disabled><option>AA</option></select><div class="sb-select-checkbox">';
                for ($i = 0; $i < count($values); $i++) {
                    $content .= '<div id="' . $values[$i]['id'] . '" data-type="checkbox" class="multi-input-checkbox"><input type="checkbox"><label>' . sb_s($values[$i]['title'], $disable_translations) . '</label></div>';
                }
                $content .= '</div>';
                break;
        }
        if (isset($setting['setting']) && ($type == 'multi-input' || !empty($setting['multilingual']))) {
            $content .= '<div class="sb-language-switcher-cnt"><label>' . sb_('Languages') . '</label></div>';
        }
        return $content . '</div></div>';
    }
    return '';
}

function sb_save_settings($settings, $external_settings = [], $external_settings_translations = []) {
    if (isset($settings)) {
        global $SB_SETTINGS;
        if (is_string($settings)) $settings = json_decode($settings, true);
        $settings_encoded = sb_db_json_escape($settings);
        if (isset($settings_encoded) && is_string($settings_encoded)) {

            // Save main settings
            $query = 'INSERT INTO sb_settings(name, value) VALUES (\'settings\', \'' . $settings_encoded . '\') ON DUPLICATE KEY UPDATE value = \'' . $settings_encoded . '\'';
            $result = sb_db_query($query);
            if (sb_is_error($result)) {
                return $result;
            }

            // Save external settings
            foreach ($external_settings as $key => $value) {
                sb_save_external_setting($key, $value);
            }

            // Save external settings translations
            $db = '';
            foreach ($external_settings_translations as $key => $value) {
                $name = 'external-settings-translations-' . $key;
                sb_save_external_setting($name, $value);
                $db .=  '"' . $name . '",';
            }
            if ($db) sb_db_query('DELETE FROM sb_settings WHERE name LIKE "external-settings-translations-%" AND name NOT IN (' . substr($db, 0, -1) . ')');

            // Update bot
            sb_update_bot($settings['bot-name'][0], $settings['bot-image'][0]);

            $SB_SETTINGS = $settings;
            return true;
        } else {
            return new SBError('json-encode-error', 'sb_save_settings');
        }
    } else {
        return new SBError('settings-not-found', 'sb_save_settings');
    }
}

function sb_save_external_setting($name, $value) {
    $settings_encoded = sb_db_json_escape($value);
    return JSON_ERROR_NONE !== json_last_error() ? json_last_error_msg() : sb_db_query('INSERT INTO sb_settings(name, value) VALUES (\'' . sb_db_escape($name) . '\', \'' . $settings_encoded . '\') ON DUPLICATE KEY UPDATE value = \'' . $settings_encoded . '\'');
}

function sb_get_settings() {
    global $SB_SETTINGS;
    if (!isset($SB_SETTINGS)) {
        $SB_SETTINGS = sb_get_external_setting('settings', []);
        if (isset($GLOBALS['SB_LOCAL_SETTINGS'])) $SB_SETTINGS = array_merge($SB_SETTINGS, $GLOBALS['SB_LOCAL_SETTINGS']);
    }
    return $SB_SETTINGS;
}

function sb_get_all_settings() {
    $translations = [];
    $settings = [];
    $rows = sb_db_get('SELECT value FROM sb_settings WHERE name="emails" || name="rich-messages" || name="wc-emails"', false);
    for ($i = 0; $i < count($rows); $i++) {
        $settings = array_merge($settings, json_decode($rows[$i]['value'], true));
    }
    $rows = sb_db_get('SELECT name, value FROM sb_settings WHERE name LIKE "external-settings-translations-%"', false);
    for ($i = 0; $i < count($rows); $i++) {
        $translations[substr($rows[$i]['name'], -2)] = json_decode($rows[$i]['value'], true);
    }
    return array_merge(sb_get_settings(), $settings, ['external-settings-translations' => $translations]);
}

function sb_get_setting($id, $default = false) {
    $settings = sb_get_settings();
    if (!sb_is_error($settings)) {
        if (isset($settings[$id]) && !empty($settings[$id][0])) {
            $setting = $settings[$id][0];
            if (is_array($setting) && !isset($setting[0])) {
                $settings_result = [];
                foreach ($setting as $key => $value) {
                    $settings_result[$key] = $value[0];
                }
                return $settings_result;
            } else {
                return $setting;
            }
        } else {
            return $default;
        }
    } else {
        return $settings;
    }
}

function sb_get_multi_setting($id, $sub_id, $default = false) {
    $setting = sb_get_setting($id);
    if ($setting && !empty($setting[$sub_id])) {
        return $setting[$sub_id];
    }
    return $default;
}

function sb_get_external_setting($name, $default = false) {
    $result = sb_db_get('SELECT value FROM sb_settings WHERE name = "' . sb_db_escape($name) . '"', false);
    $settings = [];
    if (empty($result)) return $default;
    if (sb_is_error($settings)) return $settings;
    if (!is_array($result)) {
        return $result;
    }
    if (count($result) == 1) {
        return json_decode($result[0]['value'], true);
    }
    for ($i = 0; $i < count($result); $i++) {
        $settings = array_merge($settings, json_decode($result[$i]['value'], true));
    }
    return $settings;
}

function sb_get_multilingual_setting($name, $sub_name, $language = false) {
    $language = $language ? $language : sb_get_user_language();
    $value = $language && $language != 'en' ? sb_isset(sb_get_external_setting('external-settings-translations-' . $language), $sub_name) : false;
    if ($value) return $value;
    $value = sb_isset(sb_get_external_setting($name), $sub_name);
    if ($value && is_array($value)) {
        $value = $value[0];
        if (!empty($value) && !is_string($value) && array() !== $value) {
            foreach ($value as $key => $setting) {
                $value[$key] = $setting[0];
            }
        }
    }
    return $value;
}

function sb_get_front_settings() {
    global $SB_LANGUAGE;
    $active_user = sb_get_active_user();
    $return = [
        'registration-required' => sb_get_setting('registration-required'),
        'registration-timetable' => sb_get_setting('registration-timetable'),
        'registration-offline' => sb_get_setting('registration-offline'),
        'registration-link' => sb_get_setting('registration-link', ''),
        'registration-details' => sb_get_setting('registration-user-details-success'),
        'visitors-registration' => sb_get_setting('visitors-registration'),
        'privacy' => sb_get_multi_setting('privacy', 'privacy-active'),
        'popup' => sb_get_block_setting('popup'),
        'follow' => sb_get_block_setting('follow'),
        'popup-mobile-hidden' => sb_get_multi_setting('popup-message', 'popup-mobile-hidden'),
        'welcome' => sb_get_multi_setting('welcome-message', 'welcome-active'),
        'welcome-trigger' => sb_get_multi_setting('welcome-message', 'welcome-trigger', 'load'),
        'welcome-delay' => sb_get_multi_setting('welcome-message', 'welcome-delay', 2000),
        'welcome-disable-office-hours' => sb_get_multi_setting('welcome-message', 'welcome-disable-office-hours'),
        'subscribe' => sb_get_multi_setting('subscribe-message', 'subscribe-active'),
        'subscribe-delay' => sb_get_multi_setting('subscribe-message', 'subscribe-delay', 2000),
        'chat-manual-init' => sb_get_setting('chat-manual-init'),
        'chat-login-init' => sb_get_setting('chat-login-init'),
        'sound' => ['code' => sb_get_setting('chat-sound', 'n'), 'volume' => sb_get_multi_setting('sound-settings', 'sound-settings-volume', 0.6), 'repeat' => sb_get_multi_setting('sound-settings', 'sound-settings-repeat')],
        'header-name' => sb_get_setting('header-name', ''),
        'desktop-notifications' => sb_get_setting('desktop-notifications') && !sb_get_multi_setting('push-notifications', 'push-notifications-active'),
        'flash-notifications' => sb_get_setting('flash-notifications'),
        'push-notifications' => sb_get_multi_setting('push-notifications', 'push-notifications-active'),
        'notifications-icon' => sb_is_cloud() ? SB_CLOUD_BRAND_ICON_PNG : sb_get_setting('notifications-icon', SB_URL . '/media/icon.png'),
        'bot-id' => sb_get_bot_id(),
        'bot-name' => sb_get_setting('bot-name', ''),
        'bot-image' => sb_get_setting('bot-image', ''),
        'bot-delay' => sb_get_setting('dialogflow-bot-delay', 2000),
        'bot-office-hours' => sb_get_setting('dialogflow-timetable'),
        'dialogflow-active' => sb_dialogflow_active(),
        'open-ai-active' => sb_get_multi_setting('open-ai', 'open-ai-active'),
        'dialogflow-human-takeover' => sb_get_multi_setting('dialogflow-human-takeover', 'dialogflow-human-takeover-active'),
        'dialogflow-welcome' => false,
        'slack-active' => defined('SB_SLACK') && sb_get_setting('slack-active'),
        'rich-messages' => sb_get_rich_messages_ids(),
        'display-users-thumb' => sb_get_setting('display-users-thumb'),
        'hide-agents-thumb' => sb_get_setting('hide-agents-thumb'),
        'translations' => sb_get_current_translations(),
        'auto-open' => sb_get_setting('auto-open'),
        'office-hours' => sb_office_hours(),
        'disable-office-hours' => sb_get_setting('chat-timetable-disable'),
        'disable-offline' => sb_get_setting('chat-offline-disable'),
        'timetable' => sb_get_multi_setting('chat-timetable', 'chat-timetable-active'),
        'timetable-type' => sb_get_multi_setting('chat-timetable', 'chat-timetable-type'),
        'timetable-hide' => sb_get_multi_setting('chat-timetable', 'chat-timetable-hide'),
        'timetable-disable-agents' => sb_get_multi_setting('chat-timetable', 'chat-timetable-agents'),
        'articles' => sb_get_setting('articles-active'),
        'articles-title' => sb_get_setting('articles-title', ''),
        'init-dashboard' => sb_get_setting('init-dashboard') && !sb_get_setting('disable-dashboard'),
        'disable-dashboard' => sb_get_setting('disable-dashboard'),
        'queue' => sb_get_multi_setting('queue', 'queue-active'),
        'queue-message' => sb_get_multi_setting('queue', 'queue-message', ''),
        'queue-response-time' => sb_get_multi_setting('queue', 'queue-response-time', 5),
        'queue-sound' => sb_get_multi_setting('queue', 'queue-sound'),
        'hide-conversations-routing' => !sb_get_multi_setting('queue', 'queue-active') && sb_get_multi_setting('agent-hide-conversations', 'agent-hide-conversations-active') && sb_get_multi_setting('agent-hide-conversations', 'agent-hide-conversations-routing'),
        'webhooks' => sb_get_multi_setting('webhooks', 'webhooks-active') ? sb_get_multi_setting('webhooks', 'webhooks-allowed', true) : false,
        'agents-online' => sb_agents_online(),
        'cron' => date('H') != sb_get_external_setting('cron'),
        'cron-email-piping' => sb_get_multi_setting('email-piping', 'email-piping-active') && !sb_get_multi_setting('email-piping', 'email-piping-disable-cron') && date('i') != sb_get_external_setting('cron-email-piping'),
        'cron-email-piping-active' => sb_get_multi_setting('email-piping', 'email-piping-active') && !sb_get_multi_setting('email-piping', 'email-piping-disable-cron'),
        'wp' => defined('SB_WP'),
        'perfex' => defined('SB_PERFEX'),
        'whmcs' => defined('SB_WHMCS'),
        'aecommerce' => defined('SB_AECOMMERCE'),
        'martfury' => defined('SB_MARTFURY') && sb_get_setting('martfury-private') ? sb_get_setting('martfury-linking') : [],
        'messenger' => defined('SB_MESSENGER'),
        'pusher' => sb_pusher_active(),
        'cookie-domain' => sb_get_setting('cookie-domain'),
        'visitor-default-name' => sb_get_setting('visitor-default-name', 'User'),
        'sms-active-agents' => sb_get_multi_setting('sms', 'sms-active-agents'),
        'language-detection' => false,
        'cloud' => sb_is_cloud() ? ['cloud_user_id' => json_decode(sb_encryption($_POST['cloud'], false), true)['user_id']] : false,
        'automations' => sb_automations_run_all(),
        'phone-codes' => sb_get_multi_setting('performance', 'performance-phone-codes') ? [] : (sb_get_setting('phone-code') ? [sb_get_setting('phone-code')] : array_values(json_decode(file_get_contents(SB_PATH . '/resources/json/phone.json'), true))),
        'rtl' => sb_get_setting('rtl'),
        'close-chat' => sb_get_setting('close-chat'),
        'sender-name' => sb_get_setting('sender-name')
    ];
    if ($return['wp']) {
        $return['wp-users-system'] = sb_get_setting('wp-users-system', 'sb');
        $return['wp-registration'] = sb_get_setting('wp-registration');
    }
    if ($return['push-notifications']) {
        $return['push-notifications-id'] = sb_get_multi_setting('push-notifications', 'push-notifications-id');
        $return['push-notifications-url'] = sb_get_multi_setting('push-notifications', 'push-notifications-sw-url');
        $return['push-notifications-users'] = sb_get_multi_setting('push-notifications', 'push-notifications-users-active');
    }
    if ($return['pusher']) {
        $return['pusher-key'] = $return['cloud'] ? CLOUD_PUSHER_KEY : sb_get_multi_setting('pusher', 'pusher-key');
        $return['pusher-cluster'] = $return['cloud'] ? CLOUD_PUSHER_CLUSTER : sb_get_multi_setting('pusher', 'pusher-cluster');
    }
    if ($return['timetable-hide'] || !empty($return['timetable-type'])) {
        $return['timetable-message'] = [sb_(sb_get_multi_setting('chat-timetable', 'chat-timetable-title')), sb_(sb_get_multi_setting('chat-timetable', 'chat-timetable-msg'))];
    }
    if (defined('SB_TICKETS')) {
        $return['tickets'] = true;
        $return['tickets-registration-required'] = sb_get_setting('tickets-registration-required');
        $return['tickets-registration-redirect'] = sb_get_setting('tickets-registration-redirect', '');
        $return['tickets-default-form'] = sb_get_setting('tickets-registration-disable-password') ? 'registration' : sb_get_setting('tickets-default-form', 'login');
        $return['tickets-conversations-title-user'] = sb_get_setting('tickets-conversations-title-user');
        $return['tickets-welcome-active'] = sb_get_multi_setting('tickets-welcome-message', 'tickets-welcome-message-active');
        $return['tickets-welcome-message'] = sb_merge_fields(sb_(sb_get_multi_setting('tickets-welcome-message', 'tickets-welcome-message-msg')));
        $return['tickets-conversation-name'] = sb_get_setting('tickets-conversation-name', '');
        $return['tickets-enter-button'] = sb_get_setting('tickets-enter-button');
        $return['tickets-manual-init'] = sb_get_setting('tickets-manual-init');
        $return['tickets-default-department'] = sb_get_setting('tickets-default-department');
        $return['tickets-names'] = sb_get_setting('tickets-names');
        $return['tickets-names'] = sb_get_setting('tickets-names');
        $return['tickets-recaptcha'] = sb_get_multi_setting('tickets-recaptcha', 'tickets-recaptcha-active') ? sb_get_multi_setting('tickets-recaptcha', 'tickets-recaptcha-key') : false;
        $return['tickets-first-ticket'] = sb_get_multi_setting('tickets-disable-features', 'tickets-first-ticket');
    }
    if (defined('SB_WOOCOMMERCE')) {
        $return['woocommerce'] = true;
        $return['woocommerce-returning-visitor'] = !in_array(sb_isset($active_user, 'user_type'), ['user', 'agent', 'admin']) && sb_get_multi_setting('wc-returning-visitor', 'wc-returning-visitor-active');
    }
    if ($return['dialogflow-active']) {
        $return['dialogflow-welcome'] = sb_get_setting('dialogflow-welcome');
        $return['dialogflow-send-user-details'] = sb_get_setting('dialogflow-send-user-details');
        $return['dialogflow-departments'] = sb_get_setting('dialogflow-departments');
        if ($return['queue'] && $return['dialogflow-human-takeover']) {
            $return['queue'] = false;
            $return['queue-human-takeover'] = true;
        }
    } else if (defined('SB_DIALOGFLOW') && sb_get_multi_setting('dialogflow-language-detection', 'dialogflow-language-detection-active')) {
        $return['language-detection'] = true;
    }
    if ($active_user) {
        $user_id = $active_user['id'];
        $current_url = false;
        if (!sb_is_agent($active_user)) {
            try {
                $current_url = isset($_POST['current_url']) ? $_POST['current_url'] : $_SERVER['HTTP_REFERER'];
                if ($current_url) sb_current_url($user_id, $current_url);
            } catch (Exception $e) {}
            if ($return['pusher']) sb_pusher_trigger('private-user-' . $user_id, 'init', ['current_url' => $current_url]);
        }
        sb_update_users_last_activity($user_id);
    }
    return $return;
}

function sb_get_block_setting($value) {
    $default = ['active' => false];
    switch ($value)  {
    	case 'privacy':
            $settings = sb_get_setting('privacy');
            return $settings ? ['active' => sb_isset($settings, 'privacy-active'), 'title' => sb_rich_value($settings['privacy-title']), 'message' => sb_rich_value($settings['privacy-msg']), 'decline' => sb_rich_value($settings['privacy-msg-decline']), 'link' => $settings['privacy-link'], 'link-name' => sb_rich_value(sb_isset($settings, 'privacy-link-text', ''), false), 'btn-approve' => sb_rich_value($settings['privacy-btn-approve'], false), 'btn-decline' => sb_rich_value($settings['privacy-btn-decline'], false)] : $default;
        case 'popup':
            $settings = sb_get_setting('popup-message');
            return $settings ? ['active' => sb_isset($settings, 'popup-active'), 'title' => sb_rich_value($settings['popup-title']), 'message' => sb_rich_value(nl2br($settings['popup-msg'])), 'image' => $settings['popup-image']] : $default;
        case 'welcome':
            $settings = sb_get_setting('welcome-message');
            return $settings ? ['active' => sb_isset($settings, 'welcome-active'), 'message' => sb_rich_value($settings['welcome-msg'], true, true, true), 'open' => $settings['welcome-open'], 'sound' => $settings['welcome-sound']] : $default;
        case 'follow':
            $settings = sb_get_setting('follow-message');
            return $settings ? ['active' => sb_isset($settings, 'follow-active'), 'title' => sb_rich_value($settings['follow-title']), 'message' => sb_rich_value($settings['follow-msg'], false, true), 'name' => $settings['follow-name'] ? 'true' : 'false', 'last-name' => sb_isset($settings, 'follow-last-name') ? 'true' : 'false', 'phone' => sb_isset($settings, 'follow-phone') ? 'true' : 'false', 'phone-required' => sb_isset($settings, 'follow-phone-required') ? 'true' : 'false', 'success' => sb_rich_value(str_replace('{user_name}', '{user_name_}', $settings['follow-success'])), 'placeholder' => sb_rich_value(sb_isset($settings, 'follow-placeholder', 'Email')), 'delay' => sb_isset($settings, 'follow-delay'), 'disable-office-hours' => sb_isset($settings, 'follow-disable-office-hours')] : $default;
        case 'subscribe':
            $settings = sb_get_setting('subscribe-message');
            $settings_follow = sb_get_setting('follow-message');
            $message = '[email id="sb-subscribe-form" title="' . sb_rich_value($settings['subscribe-title']) . '" message="' . sb_rich_value($settings['subscribe-msg'], false) . '" success="' . sb_rich_value(str_replace('{user_name}', '{user_name_}', $settings['subscribe-msg-success'])) . '" placeholder="' . sb_rich_value(sb_isset($settings, 'follow-placeholder', 'Email')) . '" name="' . ($settings_follow['follow-name'] ? 'true' : 'false') . '" last-name="' . ($settings_follow['follow-last-name'] ? 'true' : 'false') . '"]';
            return $settings ? ['active' => sb_isset($settings, 'subscribe-active'), 'message' => $message, 'sound' => $settings['subscribe-sound']] : $default;
    }
    return false;
}

function sb_color_palette($id = '') {
    return '<div data-type="color-palette" data-value="" data-id="' . $id . '" class="sb-color-palette"><span></span><ul><li data-value=""></li><li data-value="red"></li><li data-value="yellow"></li><li data-value="green"></li><li data-value="pink"></li><li data-value="gray"></li><li data-value="blue"></li></ul></div>';
}

function sb_export_settings() {
    $setting_keys = ['automations', 'emails', 'rich-messages', 'settings', 'app-keys', 'articles', 'articles-categories', 'dialogflow-knowledge', 'open-ai-intents-history', 'slack-channels'];
    $settings = [];
    for ($i = 0; $i < count($setting_keys); $i++) {
        $value = sb_isset(sb_db_get('SELECT value FROM sb_settings WHERE name = "' . $setting_keys[$i] . '"'), 'value');
        if ($value) {
            $value = json_decode($value, true);
            if ($value) $settings[$setting_keys[$i]] = $value;
        }
    }
    $settings = json_encode($settings, JSON_INVALID_UTF8_IGNORE);
    if ($settings) {
        $name = 'settings' . '_' . rand(100000, 999999999) . '.json';
        $response = sb_file(SB_PATH . '/uploads/' . $name, $settings);
        return $response ? (SB_URL . '/uploads/' . $name) : $response;
    }
    return JSON_ERROR_NONE !== json_last_error() ? json_last_error_msg() : false;
}

function sb_import_settings($file_url) {
    $settings = json_decode(sb_download($file_url), true);
    if ($settings) {
        foreach ($settings as $key => $setting){
            sb_save_external_setting($key, $setting);
        }
        unlink(SB_PATH . substr($file_url, strpos($file_url, '/uploads/')));
        return true;
    }
    return JSON_ERROR_NONE !== json_last_error() ? json_last_error_msg() : false;
}

/*
 * -----------------------------------------------------------
 * ARTICLES
 * -----------------------------------------------------------
 *
 * 1. Save all articles
 * 2. Save all articles categories
 * 3. Returns all articles
 * 4. Returns all articles categories
 * 5. Search articles
 * 6. Article ratings
 *
 */

function sb_save_articles($articles, $categories = false, $translations = false) {
    if ($categories == 'delete_all') sb_save_external_setting('articles-categories', []);
    else if ($categories) sb_save_external_setting('articles-categories', $categories);
    $db = '';
    if ($translations) {
        foreach ($translations as $key => $value) {
            $name = 'articles-translations-' . $key;
            sb_save_external_setting($name, $value);
            $db .=  '"' . $name . '",';
        }
    }
    sb_db_query('DELETE FROM sb_settings WHERE name LIKE "articles-translations-%"' . ($db ? ' AND name NOT IN (' . substr($db, 0, -1) . ')' : ''));
    return sb_save_external_setting('articles', $articles);
}

function sb_save_articles_categories($categories) {
    return sb_save_external_setting('articles-categories', $categories);
}

function sb_get_articles($article_id = false, $count = false, $full = false, $categories = false, $language = false) {
    $languages_all = $language == 'all';
    if ($language == 'en') $language = false;
    $articles = sb_get_external_setting($language && !$languages_all ? 'articles-translations-' . $language : 'articles');
    $articles_translations = [];
    $return = [];
    $category = $categories && $categories != 'true' && !is_bool($categories) ? $categories : false;
    if ($language && empty($articles)) $articles = sb_get_external_setting('articles');
    if ($articles) {
        $is_id = !empty($article_id) && $article_id !== -1;
        $article_id = is_array($article_id) ? $article_id : explode(',', str_replace(' ', '', $article_id));
        $single_article = $is_id && count($article_id) == 1;
        $count_return = 0;
        for ($i = 0; $i < count($articles); $i++) {
            $article = $articles[$i];
            if ($single_article) {
                if (in_array($article['id'], $article_id)) {
                    sb_reports_update('articles-views', false, false, $article['id']);
                    array_push($return, $article);
                    break;
                }
            } else {
                if ($article['title'] && (!$is_id || in_array($article['id'], $article_id)) && (!$category || in_array($category, sb_isset($article, 'categories', [])) || $category == sb_isset($article, 'parent_category'))) {
                    array_push($return, $article);
                    $count_return++;
                    if ($count !== false && $count_return == $count) break;
                }
            }
        }
        if (!$full) {
            for ($i = 0; $i < count($return); $i++) {
                $content = $return[$i]['content'];
                if (strlen($content) > 100) {
                    $content = mb_substr($content, 0, 100) . '...';
                }
                $return[$i]['content'] = strip_tags($content);
            }
        }
        if ($count || $single_article) {
            return empty($return) ? false : (count($return) > 1 ? $return : $return[0]);
        }
    }
    if ($languages_all) {
        $rows = sb_db_get('SELECT name, value FROM sb_settings WHERE name LIKE "articles-translations-%"', false);
        for ($i = 0; $i < count($rows); $i++) {
            $articles_translations[substr($rows[$i]['name'], -2)] = json_decode($rows[$i]['value'], true);
        }
    }
    return ($categories !== false || $categories !== 'false') || $languages_all ? [$return, sb_get_articles_categories(), $articles_translations] : $return;
}

function sb_get_articles_categories() {
    return sb_get_external_setting('articles-categories', []);
}

function sb_search_articles($search, $language = false) {
    $articles = sb_get_external_setting($language ? 'articles-translations-' . $language : 'articles');
    $return = [];
    $search = strtolower($search);
    if ($language && empty($articles)) $articles = sb_get_external_setting('articles');
    if ($articles) {
        for ($i = 0; $i < count($articles); $i++) {
            if (strpos(strtolower($articles[$i]['title']), $search) !== false || strpos(strtolower($articles[$i]['content']), $search)) {
                $articles[$i]['content'] = mb_substr($articles[$i]['content'], 0, 100);
                array_push($return, $articles[$i]);
            }
        }
    }
    sb_reports_update('articles-searches', $search);
    return $return;
}

function sb_article_ratings($article_id, $rating = false) {
    $article_id = sb_db_escape($article_id);
    $rating = $rating ? sb_db_escape($rating) : false;
    $now = gmdate('Y-m-d');
    $ratings = sb_isset(sb_db_get('SELECT value FROM sb_reports WHERE name = "article-ratings" AND extra = "' . sb_db_escape($article_id) . '" AND creation_time = "' . $now . '"'), 'value', []);
    if ($rating) {
        if (empty($ratings)) {
            return sb_db_query('INSERT INTO sb_reports (name, value, creation_time, external_id, extra) VALUES ("article-ratings", "[' . $rating . ']", "' . $now . '", NULL, "' . $article_id . '")');
        }  else {
            $ratings = json_decode($ratings);
            array_push($ratings, intval($rating));
            return sb_db_query('UPDATE sb_reports SET value = "' . json_encode($ratings) . '" WHERE name = "article-ratings" AND extra = "' . $article_id . '"');
        }
    }
    return $ratings;
}

/*
 * ----------------------------------------------------------
 * EMAIL
 * ----------------------------------------------------------
 *
 * 1. Create the email contents
 * 2. Create the email contents secondary function
 * 3. Send an email to the given address
 * 4. Send an email to the address of the given user ID
 * 5. Send a test email
 * 6. Check if the active user can send the requested email
 * 7. Email piping function
 * 8. Send the successfull subscription email
 * 9. Append the email header and the signature to an email content
 * 10. Convert the text formatting of Support Board to HTML
 * 11. Remove the text formatting of Support Board
 * 12. Newsletter
 *
 */

function sb_email_create($recipient_id, $sender_name, $sender_profile_image, $message, $attachments = [], $department = false, $conversation_id = false) {
    $recipient = false;
    $recipient_name = '';
    $recipient_email = '';
    $recipient_user_type = 'agent';
    if ($recipient_id == 'email-test') {
        $recipient_name = 'Test user';
    } else if ($recipient_id == -1 || $recipient_id == 'agents' || $recipient_id == 'all-agents' || strpos($recipient_id, 'department-') !== false) {
        $department = $department ? $department : (strpos($recipient_id, 'department-') !== false ? substr($recipient_id, 11) : false);
        $agents = sb_db_get('SELECT id, first_name, last_name, email FROM sb_users WHERE (user_type = "agent" OR user_type = "admin") ' . (empty($department) || $department == -1 ? ($recipient_id == 'agents' ? ' AND (department IS NULL OR department = "")' : '') : ' AND department = ' . sb_db_escape($department)), false);
        $online_agents_ids = sb_get_online_user_ids(true);
        for ($i = 0; $i < count($agents); $i++) {
            if (!in_array($agents[$i]['id'], $online_agents_ids)) {
                $recipient_name .= sb_get_user_name($agents[$i]) . ', ';
                $recipient_email .= $agents[$i]['email'] . ',';
                if ($i == 0) $recipient_id = $agents[$i]['id'];
            }
        }
        $recipient_name = mb_substr($recipient_name, 0, -2);
        $recipient_email = substr($recipient_email, 0, -1);
    } else {
        if (!sb_email_security($recipient_id) && sb_get_active_user_ID() != $recipient_id) {
            return new SBError('security-error', 'sb_email_create');
        }
        $recipient = sb_get_user($recipient_id);
        if (!$recipient || !$recipient['email']) return new SBValidationError('email-not-found');
        $recipient_name = sb_get_user_name($recipient);
        $recipient_email = $recipient['email'];
        $recipient_user_type = $recipient['user_type'];
    }
    if (defined('SB_DIALOGFLOW')) $message = sb_google_translate_auto($message, $recipient_id);
    $suffix = sb_is_agent($recipient_user_type) ? 'agent' : 'user';
    $settings = sb_get_multilingual_setting('emails', 'email-' . $suffix, sb_get_user_language($recipient_id));
    $email = sb_email_create_content($settings['email-' . $suffix . '-subject'], $settings['email-' . $suffix . '-content'], $attachments, ['conversation_url_parameter' => ($recipient && $conversation_id ? ('?conversation=' . $conversation_id . '&token=' . $recipient['token']) : ''), 'message' => $message, 'recipient_name' => $recipient_name, 'sender_name' => $sender_name, 'sender_profile_image' => $sender_profile_image, 'conversation_id' => $conversation_id]);
    $piping = sb_email_piping_suffix($conversation_id);
    $piping_delimiter = !empty($piping) && sb_get_multi_setting('email-piping', 'email-piping-delimiter') ? ('<div style="color:#b5b5b5">### ' . sb_('Please type your reply above this line') . ' ###</div><br><br>') : '';
    sb_webhooks('SBEmailSent', ['recipient_id' => $recipient_id, 'message' => $message, 'attachments' => $attachments]);
    return sb_email_send($recipient_email, $email[0], $piping_delimiter . $email[1], $piping);
}

function sb_email_create_content($subject, $body, $attachments, $replacements) {
    if (empty($attachments)) $attachments = [];
    if (!$subject) $subject = 'Message from {sender_name}';
    if (!$body) $body = 'Hello {recipient_name}!<br />{message}{attachments}';
    $subject = str_replace(['{recipient_name}', '{sender_name}'], [$replacements['recipient_name'], sb_isset($replacements, 'sender_name')], $subject);
    $body = str_replace(['{conversation_url_parameter}', '{recipient_name}', '{sender_name}', '{sender_profile_image}', '{message}', '{attachments}', '{conversation_link}'], ['conversation_url_parameter' => sb_isset($replacements, 'conversation_url_parameter', ''), $replacements['recipient_name'], sb_isset($replacements, 'sender_name'), sb_isset($replacements, 'sender_profile_image'), $replacements['message'], sb_email_attachments_code($attachments), (SB_URL . '/admin.php' . (isset($replacements['conversation_id']) ? '?conversation=' . $replacements['conversation_id'] : ''))], $body);
    return [$subject, $body];
}

function sb_email_send($to, $subject, $body, $sender_suffix = '') {
    $settings = sb_get_setting('email-server');
    $host = sb_isset($settings, 'email-server-host');
    if (!$host && sb_is_cloud()) {
        $settings = ['email-server-host' => CLOUD_SMTP_HOST, 'email-server-user' => CLOUD_SMTP_USERNAME, 'email-server-password' => CLOUD_SMTP_PASSWORD, 'email-server-from' => CLOUD_SMTP_SENDER, 'email-sender-name' => CLOUD_SMTP_SENDER_NAME, 'email-server-port' => CLOUD_SMTP_PORT];
        $host = CLOUD_SMTP_HOST;
    }
    if (empty($to)) return false;
    if ($host) {
        require_once SB_PATH . '/vendor/phpmailer/PHPMailerAutoload.php';
        $port = $settings['email-server-port'];
        $mail = new PHPMailer;
        $body = nl2br(trim(sb_text_formatting_to_html($body)));
        $mail->CharSet = 'UTF-8';
        $mail->Encoding = 'base64';
        $mail->isSMTP();
        $mail->Host = $host;
        $mail->SMTPAuth = true;
        $mail->Username = $settings['email-server-user'];
        $mail->Password = $settings['email-server-password'];
        $mail->SMTPSecure = $port == 25 ? '' : ($port == 465 ? 'ssl' : 'tls');
        $mail->Port = $port;
        $mail->setFrom($settings['email-server-from'], sb_isset($settings, 'email-sender-name', '') . $sender_suffix);
        $mail->isHTML(true);
        $mail->Subject = trim($subject);
        $mail->Body    = $body;
        $mail->AltBody = $body;
        if (strpos($to, ',') > 0) {
            $emails = explode(',', $to);
            for ($i = 0; $i < count($emails); $i++) {
                $mail->addAddress($emails[$i]);
            }
        } else {
            $mail->addAddress($to);
        }
        if (!$mail->send()) {
            return new SBError('email-error', 'sb_email_send', $mail->ErrorInfo);
        } else {
            return true;
        }
    } else {
        return mail($to, $subject, $body);
    }
}

function sb_email($recipient_id, $message, $attachments = [], $sender_id = -1) {
    if (!$recipient_id || empty($message)) {
        return new SBValidationError('missing-user-id-or-message');
    }
    if (!sb_email_security($recipient_id)) {
        return new SBError('security-error', 'sb_email');
    }
    $sender = $sender_id == -1 ? sb_get_active_user() : sb_get_user($sender_id);
    $user = sb_get_user($recipient_id);
    if ($sender && $user && isset($sender['id']) && isset($user['id'])) {
        if ($user['email'] == '') {
            return new SBValidationError('user-email-not-found');
        }
        $email_type = sb_is_agent($user['id']) ? 'agent' : 'user';
        $emails = sb_get_multilingual_setting('emails', 'email-' . $email_type, sb_get_user_language($recipient_id));
        $email = sb_email_create_content($emails['email-' . $email_type . '-subject'], $emails['email-' . $email_type . '-content'], $attachments, ['message' => $message, 'recipient_name' => sb_get_user_name($user), 'sender_name' => sb_get_user_name($sender), 'sender_profile_image' => $sender['profile_image']]);
        return sb_email_send($user['email'], $email[0], $email[1]);
    } else {
        return new SBError('user-or-sender-not-found', 'sb_email');
    }
}

function sb_email_send_test($to, $email_type) {
    $user = sb_get_active_user();
    $name = sb_get_user_name($user);
    $image = SB_URL . '/media/user.png';
    $attachments = [['Example link', $image], ['Example link two', $image]];
    $settings = sb_get_multilingual_setting('emails', 'email-' . $email_type);
    $email = sb_email_create_content($settings['email-' . $email_type . '-subject'], $settings['email-' . $email_type . '-content'], $attachments, ['message' => 'Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam', 'recipient_name' => $name, 'sender_name' => $name, 'sender_profile_image' => $user['profile_image']]);
    return sb_email_send($to, $email[0], $email[1]);
}

function sb_email_security($user_id) {
    if (sb_is_agent() || !empty($GLOBALS['SB_FORCE_ADMIN'])) {
        return true;
    } else {
        $user = sb_db_get('SELECT user_type FROM sb_users WHERE id = ' . $user_id);
        return !sb_is_error($user) && isset($user['user_type']) && sb_is_agent($user['user_type']);
    }
}

function sb_email_piping($force = false) {
    if (!$force && date('i') == sb_get_external_setting('cron-email-piping')) return false;
    sb_save_external_setting('cron-email-piping', date('i'));
    $settings = sb_get_setting('email-piping');
    if ($settings && !empty($settings['email-piping-active'])) {
        $port = $settings['email-piping-port'];
        $host = $settings['email-piping-host'];
        $all_emails = sb_isset($settings, 'email-piping-all');
        $today = date('d F Y');
        $last_check = sb_get_external_setting('email-piping-check');
        ini_set('default_socket_timeout', 5);
        imap_timeout(IMAP_OPENTIMEOUT, 5);
        $inbox = imap_open('{' . $host . ':' . $port . '/' . ($port == 143 || $port == 993 ? 'imap' : 'pop3') . ($port == 995 || $port == 993 ? '/ssl' : '') . ($port == 995 ? '/novalidate-cert' : '') . '}INBOX', $settings['email-piping-user'], $settings['email-piping-password']);
        ini_restore('default_socket_timeout');
        $attachments_path = sb_upload_path(false, true) . '/';
        $attachments_url = sb_upload_path(true, true) . '/';
        if ($inbox) {
            set_time_limit(defined('SB_CLOUD') ? 100 : 1000);
            $emails = imap_search($inbox, 'ALL SINCE "' . (empty($last_check) ? $today : $last_check) . '"');
            if ($emails) {
                $department_id = sb_isset($settings, 'email-piping-department');
                $history = sb_get_external_setting('email-piping-history', []);
                $history_new = [];
                rsort($emails);
                foreach ($emails as $email_number) {
                    $overview = imap_fetch_overview($inbox, $email_number, 0);
                    $to = $overview[0]->to;
                    $from = $overview[0]->from;
                    $follow_up = strpos($to, '| SB');
                    if ($all_emails || $follow_up) {
                        $conversation_id = false;
                        $id = false;
                        if ($follow_up) {
                            $conversation_id = substr($to, strpos($to, '| SB') + 4);
                            $conversation_id = substr($conversation_id, 0, strpos($conversation_id, '<') - 1);
                            $conversation_id = explode('-', $conversation_id);
                            $id = hash('sha1', $conversation_id[1] . $overview[0]->date);
                            $conversation_id = sb_db_escape($conversation_id[0]);
                            if (!sb_db_get('SELECT id FROM sb_conversations WHERE id = ' . $conversation_id)) {
                                $follow_up = false;
                                $conversation_id = false;
                            }
                        }
                        if (!$follow_up) {
                            $id = hash('sha1', $from . $overview[0]->date);
                        }
                        if (!in_array($id, $history)) {
                            $from_email = mb_strpos($from, '<') ? trim(mb_substr($from, mb_strpos($from, '<') + 1, -1)) : $from;
                            $from_name = mb_strpos($from, '<') && mb_strpos($from, '=') === false && mb_strpos($from, '?') === false ? trim(mb_substr($from, 0, mb_strpos($from, '<'))) : '';
                            $sender = sb_db_get('SELECT * FROM sb_users WHERE email = "' . sb_db_escape($from_email) . '" LIMIT 1');

                            if (!$sender) {
                                $name = sb_split_name($from_name);
                                $sender = sb_add_user(['email' => $from_email, 'first_name' => $name[0], 'last_name' => $name[1]]);
                                $sender = sb_db_get('SELECT * FROM sb_users WHERE id = ' . $sender);
                            }
                            if ($sender && ($follow_up || !sb_is_agent($sender))) {
                                $message = imap_fetchbody($inbox, $email_number, 1);
                                $structure = imap_fetchstructure($inbox, $email_number);
                                $agent = sb_is_agent($sender);

                                // Message decoding
                                $message_temp = false;
                                $position = strpos($message,': multipart/alternative');
                                if ($position) {
                                    $message_temp = substr($message, strpos($message, ': text/plain'));
                                    $position = strpos($message_temp, 'Content-Type:');
                                    if ($position) $message_temp = substr($message_temp, 0, $position);
                                    $message_temp = substr($message_temp, strpos($message_temp, ': text/plain'));
                                    if ($message_temp) $message = $message_temp;
                                }
                                $position = strpos($message, ': base64');
                                if ($position) {
                                    $message_temp = substr($message, $position + 8);
                                    $position = strpos($message_temp, ': base64');
                                    if ($position) $message_temp = substr($message_temp, 0, sb_mb_strpos_reverse($message_temp, PHP_EOL, $position));
                                    $position = strpos($message_temp, '--');
                                    if ($position) $message_temp = substr($message_temp, 0, $position);
                                    $message_temp = str_replace(["\r", "\n"], '', $message_temp);
                                    $message_temp = imap_base64($message_temp);
                                    if ($message_temp) $message = $message_temp;
                                }
                                if (strpos($message, 'quoted-printable')) {
                                    $message = quoted_printable_decode($message);
                                } else {
                                    $encoding = isset($structure->parts) && count($structure->parts) ? $structure->parts[0]->encoding : ($structure->encoding && mb_detect_encoding($message) != 'UTF-8' ? $structure->encoding : -1);
                                    if ($encoding) {
                                        switch ($encoding) {
                                            case 0:
                                            case 1:
                                                $message = imap_8bit($message);
                                                break;
                                            case 2:
                                                $message = imap_binary($message);
                                                break;
                                            case 3:
                                                $message = imap_base64($message);
                                                break;
                                            default:
                                                if (strpos($message, ' =E')) {
                                                    $message = mb_convert_encoding($message, 'UTF-8', mb_detect_encoding($message, 'ISO-8859-1, ISO-8859-2'));
                                                    if (strpos($message, ' =E')) {
                                                        $message = str_replace(['=AD','=01','=02','=03','=04','=05','=06','=07','=08','=09','=0A','=0B','=0C','=0D','=0E','=0F','=10','=11','=12','=13','=14','=15','=16','=17','=18','=19','=1A','=1B','=1C','=1D','=1E','=1F', '=7F ','=80','=81','=82','=83','=84','=85','=86','=87','=88','=89','=8A','=8B','=8C','=8D','=8E','=8F','=90','=91','=92','=93','=94','=95','=96','=97','=98','=99','=9A','=9B ','=9C ','=9D ','=9E ','=9F'], '', $message);
                                                        $message = str_replace(['=A0','=20'], ' ', $message);
                                                        $message = str_replace(['=21','=22','=23','=24','=25','=26','=27','=28','=29','=2A','=2B','=2C','=2D','=2E','=2F','=30','=39','=3A','=3B','=3C','=3D','=3E','=3F','=40','=41          ','=5A','=5B','=5C','=5D','=5E','=5F','=60','=61           ','=7A','=7B','=7C','=7D','=7E','=A1','=A2','=A3','=A4','=A5','=A6','=A7','=A8','=A9','=AA','=AB','=AC','=AE','=AF','=B0','=B1','=B2','=B3','=B4','=B5','=B6','=B7','=B8','=B9','=BA','=BB','=BC','=BD','=BE','=BF','=C0','=C1','=C2','=C3','=C4','=C5','=C6','=C7','=C8','=C9','=CA','=CB','=CC','=CD','=CE','=CF','=D0','=D1','=D2','=D3','=D4','=D5','=D6','=D7','=D8','=D9','=DA','=DB','=DC','=DD','=DE','=DF','=E0','=E1','=E2','=E3','=E4','=E5','=E6','=E7','=E8','=E9','=EA','=EB','=EC','=ED','=EE','=EF','=F0','=F1','=F2','=F3','=F4','=F5','=F6','=F7','=F8','=F9','=FA','=FB','=FC','=FD','=FE','=FF'], ['!','"','#','$','%','&','\'','(',')','*','+','','','-','.','/','0','9',':',';','<','=','>','?','@','A','Z','[','\\',']','^','_','`','a','z','{','|','}','~','¡','¢','£','¤','¥','¦','§','¨','©','ª','«','¬','®','¯','°','±','²','³','´','µ','¶','·','¸','¹','º','»','¼','½','¾','¿','À','Á','Â','Ã','Ä','Å','Æ','Ç','È','É','Ê','Ë','Ì','Í','Î','Ï','Ð','Ñ','Ò','Ó','Ô','Õ','Ö','×','Ø','Ù','Ú','Û','Ü','Ý','Þ','ß','à','á','â','ã','ä','å','æ','ç','è','é','ê','ë','ì','í','î','ï','ð','ñ','ò','ó','ô','õ','ö','÷','ø','ù','ú','û','ü','ý','þ','ÿ'], $message);
                                                    }
                                                }
                                                $message = quoted_printable_decode($message);
                                                break;
                                        }
                                    }
                                }
                                if (mb_detect_encoding($message) != 'UTF-8') {
                                    $message = utf8_encode($message);
                                }

                                // Message formatting
                                $message = str_replace(['<br>', '<br/>', '<br />'], PHP_EOL, $message);
                                $position = mb_strpos($message, ' | SB');
                                if ($position) {
                                    $message = mb_substr($message, 0, sb_mb_strpos_reverse($message, PHP_EOL, $position));
                                }
                                $position = mb_strpos($message, $from_name . ' <');
                                if ($position) {
                                    $message = mb_substr($message, 0, sb_mb_strpos_reverse($message, PHP_EOL, $position));
                                }
                                $position = mb_strpos($message, 'Content-Type:');
                                if ($position) {
                                    $message = mb_substr($message, mb_strpos(mb_substr($message, $position), PHP_EOL) + $position);
                                    $position = mb_strpos($message, 'Content-Type:');
                                    if ($position) {
                                        $message = mb_substr($message, 0, $position);
                                    }
                                }
                                $position = mb_strpos($message, '______________________________');
                                if ($position) {
                                    $message = mb_substr($message, 0, $position);
                                }
                                $position = mb_strpos($message, 'Outlook');
                                if ($position) {
                                    $message = mb_substr($message, 0, mb_strrpos($message, "\n", $position * -1));
                                }
                                $position = mb_strpos($message, 'Content-Transfer-Encoding:');
                                $position_2 = mb_strpos($message, 'Content-Type: text/plain');
                                if ($position) {
                                    if ($position_2 && $position_2 < $position) {
                                        $message = mb_substr($message, mb_strpos($message, "\n", $position_2), mb_strpos($message, "\n", $position));
                                    } else {
                                        $message = mb_substr($message, mb_strpos($message, "\n", $position));
                                    }
                                }
                                $strings_check = ['>:', '> wrote:', '--0'];
                                for ($i = 0; $i < count($strings_check); $i++) {
                                    if (mb_strpos($message, $strings_check[$i])) {
                                        $message = mb_substr($message, 0, sb_mb_strpos_reverse($message, PHP_EOL, mb_strpos($message, $strings_check[$i])));
                                    }
                                }
                                $message = str_replace(['wrote:' . PHP_EOL, 'wrote:'], '', $message);
                                if ($settings['email-piping-delimiter'] && mb_strpos($message, '### ')) {
                                    $message = str_replace('> ###', '###', $message);
                                    $message = mb_substr($message, 0, mb_strpos($message, '### '));
                                }
                                if (!empty($message)) {
                                    $message = preg_replace('/(<(script|style)\b[^>]*>).*?(<\/\2>)/is', "$1$3", $message);
                                    $message = strip_tags($message);
                                    $message = preg_replace("/\[image[\s\S]+?\]/", '', $message);
                                    $message = str_replace('&nbsp;', ' ', $message);
                                    while (mb_strpos($message, PHP_EOL . '> ')) {
                                        $message = mb_substr($message, 0, mb_strpos($message, PHP_EOL . '> ') - 2);
                                    }
                                    while (strpos($message, ' ' . PHP_EOL) !== false || strpos($message, PHP_EOL . ' ') !== false) {
                                        $message = str_replace([' ' . PHP_EOL, PHP_EOL . ' '], PHP_EOL, $message);
                                    }
                                    while (strpos($message, PHP_EOL . PHP_EOL . PHP_EOL) !== false) {
                                        $message = str_replace(PHP_EOL . PHP_EOL . PHP_EOL, PHP_EOL . PHP_EOL, $message);
                                    }
                                    $message = trim($message);
                                }

                                // Attachments
                                $attachments = sb_email_piping_attachments($structure, $inbox, $email_number);
                                $attachments_2 = [];
                                if (count($attachments) && !file_exists($attachments_path)) mkdir($attachments_path, 0777, true);
                                for ($i = 0; $i < count($attachments); $i++) {
                                    $file_name_attachment = str_replace(['\\', '/', ':', '?', '"', '*', '<', '>', '|'], '', $attachments[$i]['filename']);
                                    $file_name = rand(1000, 99999) . '_' . $file_name_attachment;
                                    sb_file($attachments_path . $file_name, $attachments[$i]['attachment']);
                                    array_push($attachments_2, [$file_name_attachment, $attachments_url . $file_name]);
                                }

                                // Send message
                                if (!empty($message)) {
                                    $GLOBALS['SB_FORCE_ADMIN'] = true;
                                    if (!$follow_up) {
                                        $conversation_id = sb_isset(sb_new_conversation($sender['id'], 2, mb_decode_mimeheader($overview[0]->subject), $department_id, -1, 'em'), 'details', [])['id'];
                                    }

                                    sb_send_message($sender['id'], $conversation_id, $message, $attachments_2, ($agent ? 1 : 2));

                                    // Notifications
                                    $recipient = sb_get_user_from_conversation($conversation_id, !$agent);
                                    if (isset($recipient['id']) && !sb_is_user_online($recipient['id'])) {
                                        if (($agent && sb_get_setting('notify-user-email')) || (!$agent && sb_get_setting('notify-agent-email'))) {
                                            sb_email_create($recipient['id'], sb_get_user_name($sender), $sender['profile_image'], $message, $attachments_2, false, $conversation_id);
                                        }
                                        if (($agent && sb_get_multi_setting('sms', 'sms-active-users')) || (!$agent && sb_get_multi_setting('sms', 'sms-active-agents'))) {
                                            $phone = sb_get_user_extra($recipient['id'], 'phone');
                                            if ($phone) {
                                                sb_send_sms($message, $phone, true, $conversation_id, $attachments_2);
                                            }
                                        }
                                    } else if (!$follow_up && sb_get_setting('notify-agent-email')) {
                                        sb_send_agents_notifications($message, false, $conversation_id, $attachments_2);
                                    }

                                    // Dialogflow and Slack
                                    if (!$agent) {
                                        if (defined('SB_DIALOGFLOW') && sb_get_setting('dialogflow-email-piping')) {
                                            sb_messaging_platforms_functions($conversation_id, $message, $attachments_2, $sender, ['source' => 'em', 'user_id' => $sender['id'], 'conversation_id' => $conversation_id]);
                                            sb_db_query('DELETE FROM sb_messages WHERE conversation_id = ' . $conversation_id . ' AND payload LIKE "%NO_MATCH%" AND creation_time < "' . gmdate('Y-m-d H:i:s', time() + 60) . '" ORDER BY id DESC LIMIT 1');
                                        } else if (defined('SB_SLACK') && sb_slack_can_send($conversation_id)) {
                                            sb_send_slack_message($sender['id'], sb_get_user_name($sender), $sender['profile_image'], $message, $attachments_2, $conversation_id);
                                        }
                                    }

                                    $GLOBALS['SB_FORCE_ADMIN'] = false;
                                }
                                array_push($history_new, $id);
                            }
                        }
                    }
                }
                if ($last_check != $today) $history = [];
                sb_save_external_setting('email-piping-history', array_merge($history, $history_new));
            }
            if ($last_check != $today) {
                sb_save_external_setting('email-piping-check', $today);
            }
            imap_close($inbox);
            return true;
        }
        return new SBError('connection-error', 'sb_email_piping', imap_last_error());
    }
    return true;
}

function sb_email_piping_attachments($structure, &$inbox, &$email_number, $part_index = false) {
    $attachments = [];
    $count = isset($structure->parts) ? count($structure->parts) : 0;
    for ($i = 0; $i < $count; $i++) {
        $part = $structure->parts[$i];
        $attachment = false;
        $parameters = $part->ifdparameters ? $part->dparameters : ($part->ifparameters ? $part->parameters : []);
        foreach ($parameters as $object) {
            if (in_array(strtolower($object->attribute), ['name', 'filename'])) {
                $attachment = ['filename' => $object->value];
            }
        }
        if ($attachment) {
            $index = (($part_index ? $part_index : $i) + 1);
            $attachment_temp = imap_fetchbody($inbox, $email_number, $index . '.' . ($i + 1));
            if (!$attachment_temp) $attachment_temp = imap_fetchbody($inbox, $email_number, $index);
            if ($part->encoding == 3) {
                $attachment_temp = base64_decode($attachment_temp);
            } else if ($part->encoding == 4) {
                $attachment_temp = quoted_printable_decode($attachment_temp);
            }
            $attachment['attachment'] = $attachment_temp;
            array_push($attachments, $attachment);
        }
        if (property_exists($part, 'parts') && $part->parts) {
            array_merge($attachments, sb_email_piping_attachments($part, $inbox, $email_number, $i));
        }
    }
    return $attachments;
}

function sb_email_piping_suffix($conversation_id) {
    return $conversation_id && sb_get_multi_setting('email-piping', 'email-piping-active') ? (' | SB' . $conversation_id . '-' . rand(100, 9999)) : '';
}

function sb_subscribe_email($email) {
    $settings = sb_get_multilingual_setting('emails', 'email-subscribe');
    $subject = $settings['email-subscribe-subject'];
    $content = $settings['email-subscribe-content'];
    sb_reports_update('subscribe');
    if ($settings && !empty($subject) && !empty($content)) {
        return sb_email_send($email, sb_merge_fields($subject), sb_merge_fields($content));
    }
    return false;
}

function sb_email_default_parts($body, $user_id = false) {
    $lang = $user_id ? sb_get_user_language($user_id) : 'en';
    return sb_get_multilingual_setting('emails', 'email-header', $lang, '') . PHP_EOL . $body . PHP_EOL . sb_get_multilingual_setting('emails', 'email-signature', $lang, '');
}

function sb_email_attachments_code($attachments) {
    $code = '';
    for ($i = 0; $i < count($attachments); $i++) {
        $code .= '<a style="display:block;text-decoration:none;line-height:25px;color:rgb(102, 102, 102);" href="' . str_replace(' ', '%20', $attachments[$i][1]) . '">' . $attachments[$i][0] . '</a>';
    }
    if ($code) {
        $code = '<div style="margin-top: 30px">' . $code . '</div>';
    }
    return $code;
}

function sb_text_formatting_to_html($message, $clear = false) {
    $regex = $clear ? [['/\*(.*?)\*/', '', ''], ['/__(.*?)__/', '', ''], ['/~(.*?)~/', '', ''], ['/```(.*?)```/', '', ''], ['/`(.*?)`/', '', '']] : [['/\*(.*?)\*/', '<b>', '</b>'], ['/__(.*?)__/', '<em>', '</em>'], ['/~(.*?)~/', '<del>', '</del>'], ['/```(.*?)```/', '<code>', '</code>'], ['/`(.*?)`/', '<code>', '</code>']];
    for ($i = 0; $i < count($regex); $i++) {
        $values = [];
        if (preg_match_all($regex[$i][0], $message, $values, PREG_SET_ORDER)) {
            for ($j = 0; $j < count($values); $j++){
                $message = str_replace($values[$j][0], $regex[$i][1] . $values[$j][1] . $regex[$i][2], $message);
            }
        }
    }
    return $message;
}

function sb_clear_text_formatting($message) {
    return sb_text_formatting_to_html($message, true);
}

function sb_newsletter($email, $first_name = '', $last_name = '') {
    $settings = sb_get_setting('newsletter');
    if ($settings && $settings['newsletter-active']) {
        $post_fields = '';
        $header = ['Content-Type: application/json', 'Accept: application/json'];
        $url = false;
        $list_id = $settings['newsletter-list-id'];
        $key = $settings['newsletter-key'];
        $type = 'POST';
        switch ($settings['newsletter-service']) {
            case 'mailchimp':
                $url = 'https://' . substr($key, strpos($key, '-') + 1) . '.api.mailchimp.com/3.0/lists/' . $list_id . '/members/';
                $post_fields = ['email_address' => $email, 'status' => 'subscribed', 'merge_fields' => ['FNAME' => $first_name, 'LNAME' => $last_name]];
                array_push($header, 'Authorization: Basic ' . base64_encode('user:' . $key));
                break;
            case 'sendinblue':
                $url = 'https://api.sendinblue.com/v3/contacts';
                $post_fields = ['email' => $email, 'listIds' => [intval($list_id)], 'updateEnabled' => false, 'attributes' => ['FIRSTNAME' => $first_name, 'LASTNAME' => $last_name]];
                array_push($header, 'api-key: ' . $key);
                break;
            case 'sendgrid':
                $url = 'https://api.sendgrid.com/v3/marketing/contacts';
                $post_fields = ['list_ids' => [$list_id], 'contacts' => [['email' => $email, 'first_name' => $first_name, 'last_name' => $last_name]]];
                array_push($header, 'Authorization: Bearer ' . $key);
                $type = 'PUT';
                break;
            case 'elasticemail':
                $url = 'https://api.elasticemail.com/v2/contact/add?email=' . $email .  '&publicAccountID=' . $key . '&listName=' . urlencode($list_id) . '&firstName=' . urlencode($first_name) . '&lastName=' . urlencode($last_name) . '&sendActivation=false';
                $type = 'GET';
                break;
            case 'campaignmonitor':
                $url = 'https://api.createsend.com/api/v3.2/subscribers/' . $list_id . '.json';
                $post_fields = ['EmailAddress' => $email, 'name' => $first_name . ' ' . $last_name, 'ConsentToTrack'=> 'Yes', 'Resubscribe' => true, 'RestartSubscriptionBasedAutoresponders' => true, 'CustomFields' => []];
                array_push($header, 'Authorization: Basic ' . base64_encode($key));
                break;
            case 'hubspot':
                $contact_id = sb_isset(sb_curl('https://api.hubapi.com/crm/v3/objects/contacts?hapikey=' . $key, json_encode(['properties' => ['email' => $email, 'firstname' => $first_name, 'lastname' => $last_name]]), $header), 'id');
                if ($contact_id && $list_id) {
                    $url = 'https://api.hubapi.com/contacts/v1/lists/' . $list_id . '/add?hapikey=' . $key;
                    $post_fields = ['vids' => [$contact_id]];
                }
                break;
            case 'moosend':
                $url = 'https://api.moosend.com/v3/subscribers/' . $list_id . '/subscribe.json?apikey=' . $key;
                $post_fields = ['Email' => $email, 'Name' => $first_name . ' ' . $last_name];
                break;
            case 'getresponse':
                $url = 'https://api.getresponse.com/v3/contacts';
                $post_fields = ['email' => $email, 'name' => $first_name . ' ' . $last_name, 'campaign' => ['campaignId' => $list_id]];
                array_push($header, 'X-Auth-Token: api-key ' . $key);
                break;
            case 'convertkit':
                $url = 'https://api.convertkit.com/v3/forms/' . $list_id . '/subscribe';
                $post_fields = ['api_secret' => $key, 'first_name' => $first_name . ' ' . $last_name, 'email' => $email];
                break;
            case 'activecampaign':
                $list_id = explode(':', $list_id);
                array_push($header, 'Api-Token: ' . $key);
                $contact_id = sb_isset(sb_curl('https://' . $list_id[0] . '.api-us1.com/api/3/contacts', json_encode(['contact' => ['email' => $email, 'firstName' => $first_name, 'lastName' => $last_name]]), $header), 'contact');
                if ($contact_id) {
                    $url = 'https://' . $list_id[0] . '.api-us1.com/api/3/contactLists';
                    $post_fields = ['contactList' => ['list' => $list_id[1], 'contact' => $contact_id['id'], 'status' => 1]];
                }
                break;
            case 'mailerlite':
                $url = 'https://api.mailerlite.com/api/v2/groups/' . $list_id . '/subscribers';
                $post_fields = ['email' => $email, 'apiKey' => $key, 'name' => $first_name, 'id' => $list_id, 'fields' => ['last_name' => $last_name]];
                break;
            case 'mailjet':
                $url = 'https://api.mailjet.com/v3/REST/contactslist/' . $list_id . '/managecontact';
                $post_fields = ['Email' => $email, 'Properties' => ['Name' => sb_get_user_name(['first_name' => $first_name, 'last_name' => $last_name])], 'Action' => 'addforce'];
                $key = explode(',', $key);
                array_push($header, 'Authorization: Basic ' . base64_encode(trim($key[0]) . ':' . trim($key[1])));
                break;
        }
        if ($url) {
            $response = sb_curl($url, json_encode($post_fields), $header, $type);
            return $response;
        }
    }
    return false;
}

/*
 * ----------------------------------------------------------
 * INSTALLATION
 * ----------------------------------------------------------
 *
 * 1. Plugin installation function
 * 2. Update the config.php file
 * 3. Return the upload path or url
 * 4. Return the installation directory name
 *
 */

function sb_installation($details, $force = false) {
    $database = [];
    $not_cloud = !sb_is_cloud();
    if (sb_db_check_connection() === true && !$force) {
        return true;
    }
    if (!isset($details['db-name']) || !isset($details['db-user']) || !isset($details['db-password']) || !isset($details['db-host'])) {
        return new SBValidationError('missing-details');
    } else {
        $database = ['name' => $details['db-name'][0], 'user' => $details['db-user'][0], 'password' => $details['db-password'][0], 'host' => $details['db-host'][0], 'port' => (isset($details['db-port']) && $details['db-port'][0] ? intval($details['db-port'][0]) : ini_get('mysqli.default_port'))];
    }
    if ($not_cloud) {
        if (!isset($details['url'])) {
            return new SBValidationError('missing-url');
        } else if (substr($details['url'], -1) == '/') {
            $details['url'] = substr($details['url'], 0, -1);
        }
    }
    $connection_check = sb_db_check_connection($database['name'], $database['user'], $database['password'], $database['host'], $database['port']);
    $db_respones = [];
    $success = '';
    if ($connection_check === true) {

        // Create the database
        $connection = new mysqli($database['host'], $database['user'], $database['password'], $database['name'], $database['port']);
        if ($not_cloud) $connection->set_charset('utf8mb4');
        $db_respones['users'] = $connection->query('CREATE TABLE IF NOT EXISTS sb_users (id INT NOT NULL AUTO_INCREMENT, first_name VARCHAR(100) NOT NULL, last_name VARCHAR(100) NOT NULL, password VARCHAR(100), email VARCHAR(191) UNIQUE, profile_image VARCHAR(191), user_type VARCHAR(10) NOT NULL, creation_time DATETIME NOT NULL, token VARCHAR(50) NOT NULL UNIQUE, last_activity DATETIME, typing INT DEFAULT -1, department TINYINT, PRIMARY KEY (id)) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci');
        $db_respones['users_data'] = $connection->query('CREATE TABLE IF NOT EXISTS sb_users_data (id INT NOT NULL AUTO_INCREMENT, user_id INT NOT NULL, slug VARCHAR(191) NOT NULL, name VARCHAR(191) NOT NULL, value TEXT NOT NULL, PRIMARY KEY (id), FOREIGN KEY (user_id) REFERENCES sb_users(id) ON DELETE CASCADE, UNIQUE INDEX sb_users_data_index (user_id, slug)) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci');
        $db_respones['conversations'] = $connection->query('CREATE TABLE IF NOT EXISTS sb_conversations (id int NOT NULL AUTO_INCREMENT, user_id INT NOT NULL, title VARCHAR(191), creation_time DATETIME NOT NULL, status_code TINYINT DEFAULT 0, department TINYINT, agent_id INT, source VARCHAR(2), extra VARCHAR(191), PRIMARY KEY (id), FOREIGN KEY (agent_id) REFERENCES sb_users(id) ON DELETE CASCADE, FOREIGN KEY (user_id) REFERENCES sb_users(id) ON DELETE CASCADE) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci');
        $db_respones['messages'] = $connection->query('CREATE TABLE IF NOT EXISTS sb_messages (id int NOT NULL AUTO_INCREMENT, user_id INT NOT NULL, message TEXT NOT NULL, creation_time DATETIME NOT NULL, status_code TINYINT DEFAULT 0, attachments TEXT, payload TEXT, conversation_id INT NOT NULL, PRIMARY KEY (id), FOREIGN KEY (user_id) REFERENCES sb_users(id) ON DELETE CASCADE, FOREIGN KEY (conversation_id) REFERENCES sb_conversations(id) ON DELETE CASCADE) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_bin');
        $db_respones['settings'] = $connection->query('CREATE TABLE IF NOT EXISTS sb_settings (name VARCHAR(191) NOT NULL, value LONGTEXT, PRIMARY KEY (name)) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci');
        $db_respones['reports'] = $connection->query('CREATE TABLE IF NOT EXISTS sb_reports (id INT NOT NULL AUTO_INCREMENT, name VARCHAR(191) NOT NULL, value VARCHAR(191) NOT NULL, creation_time DATE NOT NULL, external_id INT, extra VARCHAR(191), PRIMARY KEY (id)) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci');

        // Create the admin user
        if (isset($details['first-name']) && isset($details['last-name']) && isset($details['email']) && isset($details['password'])) {
            $now = gmdate('Y-m-d H:i:s');
            $token = bin2hex(openssl_random_pseudo_bytes(20));
            $db_respones['admin'] = $connection->query('INSERT IGNORE INTO sb_users(first_name, last_name, password, email, profile_image, user_type, creation_time, token, last_activity) VALUES ("' . sb_db_escape($details['first-name'][0]) . '", "' . sb_db_escape($details['last-name'][0]) . '", "' . (defined('SB_WP') ? $details['password'][0] : password_hash($details['password'][0], PASSWORD_DEFAULT)) . '", "' . sb_db_escape($details['email'][0]) . '", "' . sb_db_escape($details['url']) . '/media/user.svg' . '", "admin", "' . $now . '", "' . $token . '", "' . $now . '")');
        }

        // Create the config.php file
        if ($not_cloud) {
            $raw = file_get_contents(SB_PATH . '/resources/config-source.php');
            $raw = str_replace(['[url]', '[name]', '[user]', '[password]', '[host]', '[port]'], [$details['url'], $database['name'], $database['user'], $database['password'], $database['host'], (isset($details['db-port']) && $details['db-port'][0] ? $database['port'] : '')], $raw);
            if (defined('SB_WP')) {
                $raw = str_replace('/* [extra] */', sb_wp_config(), $raw);
            }
            sb_file(SB_PATH . '/config.php', $raw);
        }

        // Return
        sb_get('https://board.support/synch/index.php?site=' . $details['url']);
        foreach ($db_respones as $key => $value) {
            if ($value !== true) {
                $success .= $key . ': ' . ($value === false ? 'false' : $value) . ',';
            }
        }
        if ($success == '') {
            return true;
        } else {
            return substr($success, 0, -1);
        }
    } else {
        return $connection_check;
    }
}

function sb_write_config_extra($content) {
    $raw = file_get_contents(SB_PATH . '/config.php');
    sb_file(SB_PATH . '/config.php', str_replace('?>', $content . PHP_EOL . PHP_EOL . '?>', $raw));
}

function sb_upload_path($url = false, $date = false) {
    return (defined('SB_UPLOAD_PATH') && SB_UPLOAD_PATH && defined('SB_UPLOAD_URL') && SB_UPLOAD_URL ? ($url ? SB_UPLOAD_URL : SB_UPLOAD_PATH) : ($url ? (SB_URL . '/') : (SB_PATH . '/')) . 'uploads') . ($date ? ('/' . date('d-m-y')) : '');
}

function sb_dir_name() {
    return substr(SB_URL, strrpos(SB_URL, '/') + 1);
}

/*
 * ----------------------------------------------------------
 * APPS AND UPDATES
 * ----------------------------------------------------------
 *
 * 1. Get the plugin and apps versions and install, activate and update apps
 * 2. Check if the app license is valid and install or update it
 * 3. Install or update an app
 * 4. Update Support Board and all apps
 * 5. Compatibility function for new versions
 * 6. Check if there are updates available
 * 7. Get installed app versions array
 *
 */

function sb_get_versions() {
    return json_decode(sb_download('https://board.support/synch/versions.json'), true);
}

function sb_app_get_key($app_name) {
    $keys = sb_get_external_setting('app-keys');
    return isset($keys[$app_name]) ? $keys[$app_name] : '';
}

function sb_app_activation($app_name, $key) {
    $envato_code = sb_get_setting('envato-purchase-code');
    if ($envato_code == '') {
        return new SBValidationError('envato-purchase-code-not-found');
    }
    $key = trim($key);
    $response = json_decode(sb_download('https://board.support/synch/updates.php?sb=' . trim($envato_code) . '&' . $app_name . '=' . $key), true);
    if (empty($response[$app_name])) {
        return new SBValidationError('invalid-key');
    }
    if ($response[$app_name] == 'expired') {
        return new SBValidationError('expired');
    }
    return sb_app_update($app_name, $response[$app_name], $key);
}

function sb_app_update($app_name, $file_name, $key = false) {
    if (!$file_name) {
        return new SBValidationError('temporary-file-name-not-found');
    }
    $key = trim($key);
    $error = '';
    $zip = sb_download('https://board.support/synch/temp/' . $file_name);
    if ($zip) {
        $file_path = SB_PATH . '/uploads/' . $app_name . '.zip';
        file_put_contents($file_path, $zip);
        if (file_exists($file_path)) {
            $zip = new ZipArchive;
            if ($zip->open($file_path) === true) {
                $zip->extractTo($app_name == 'sb' ? (defined('SB_WP') ? substr(SB_PATH, 0, -13) : SB_PATH) : SB_PATH . '/apps');
                $zip->close();
                unlink($file_path);
                if ($app_name == 'sb') {
                    sb_restore_user_translations();
                    return 'success';
                }
                if (file_exists(SB_PATH . '/apps/' . $app_name)) {
                    if (!empty($key)) {
                        $keys = sb_get_external_setting('app-keys');
                        $keys[$app_name] = $key;
                        sb_save_external_setting('app-keys', $keys);
                    }
                    return 'success';
                } else {
                    $error = 'zip-extraction-error';
                }
            } else {
                $error = 'zip-error';
            }
        } else {
            $error = 'file-not-found';
        }
    } else {
        $error = 'download-error';
    }
    return $error ? new SBValidationError($error) : false;
}

function sb_update() {
    $envato_code = sb_get_setting('envato-purchase-code');
    if ($envato_code == '') {
        return new SBValidationError('envato-purchase-code-not-found');
    }
    $latest_versions = sb_get_versions();
    $installed_apps_versions = sb_get_installed_apps_version();
    $keys = sb_get_external_setting('app-keys');
    $result = [];
    $link = (SB_VERSION != $latest_versions['sb'] ? 'sb=' : 'sbcode=') . trim($envato_code) . '&';
    foreach ($installed_apps_versions as $key => $value) {
        if ($value != -1 && $value != $latest_versions[$key]) {
            if (isset($keys[$key])) {
                $link .= $key . '=' . trim($keys[$key]) . '&';
            } else {
                $result[$key] = 'license-key-not-found';
            }
        }
    }
    if (isset($_POST['domain'])) $link .= 'domain=' . $_POST['domain'] . '&';
    $downloads = sb_download('https://board.support/synch/updates.php?' . substr($link, 0, -1));
    if (empty($downloads)) return new SBValidationError('empty-or-null');
    if (in_array($downloads, ['invalid-envato-purchase-code', 'purchase-code-limit-exceeded', 'banned', 'missing-arguments'])) return new SBValidationError($downloads);
    $downloads = json_decode($downloads, true);
    foreach ($downloads as $key => $value) {
        if ($value) {
            $result[$key] = !$value || $value == 'expired' ? $value : sb_app_update($key, $value);
        }
    }
    return $result;
}

function sb_updates_validation() {
    if (sb_isset($_COOKIE, 'sb-updates') != SB_VERSION && !headers_sent()) {
        try {
        } catch (Exception $e) {}
        setcookie('sb-updates', SB_VERSION, time() + 31556926, '/');
    }
}

function sb_updates_available() {
    $latest_versions = sb_get_versions();
    if (SB_VERSION != $latest_versions['sb']) return true;
    $installed_apps_versions = sb_get_installed_apps_version();
    foreach ($installed_apps_versions as $key => $value) {
        if ($value != -1 && $value != $latest_versions[$key]) {
            return true;
        }
    }
    return false;
}

function sb_get_installed_apps_version() {
    return ['dialogflow' => sb_defined('SB_DIALOGFLOW'), 'slack' => sb_defined('SB_SLACK'), 'tickets' => sb_defined('SB_TICKETS'), 'woocommerce' => sb_defined('SB_WOOCOMMERCE'), 'ump' => sb_defined('SB_UMP'), 'perfex' => sb_defined('SB_PERFEX'), 'whmcs' => sb_defined('SB_WHMCS'), 'aecommerce' => sb_defined('SB_AECOMMERCE'), 'messenger' => sb_defined('SB_MESSENGER'), 'whatsapp' => sb_defined('SB_WHATSAPP'), 'armember' => sb_defined('SB_ARMEMBER'), 'telegram' => sb_defined('SB_TELEGRAM'), 'viber' => sb_defined('SB_VIBER'), 'line' => sb_defined('SB_LINE'), 'wechat' => sb_defined('SB_WECHAT'), 'twitter' => sb_defined('SB_TWITTER'), 'zendesk' => sb_defined('SB_ZENDESK'), 'gbm' => sb_defined('SB_GBM'), 'martfury' => sb_defined('SB_MARTFURY')];
}

/*
 * ----------------------------------------------------------
 * PUSHER
 * ----------------------------------------------------------
 *
 * 1. Send a Push notification.
 * 2. Trigger a event on a channel
 * 3. Get all online users including admins and agents
 * 4. Check if there is at least one agent online
 * 5. Check if pusher is active
 * 6. Initialize the Pusher PHP SDK
 *
 */

function sb_push_notification($title = '', $message = '', $icon = '', $interest = false, $conversation_id = false, $user_id = false, $attachments = false) {
    $recipient_agent = false;
    if ($interest == 'agents' || (is_string($interest) && strpos($interest, 'department-') !== false)) {
        $agents = sb_db_get('SELECT id FROM sb_users WHERE (user_type = "admin" OR user_type = "agent") AND ' . ($interest == 'agents' ? 'department IS NULL OR department = ""' : ' department = ' . substr($interest, 11)), false);
        $interest = [];
        for ($i = 0; $i < count($agents); $i++) {
            array_push($interest, $agents[$i]['id']);
        }
        $recipient_agent = true;
    } else if (is_numeric($interest) || is_array($interest)) {
        $agents_ids = sb_get_agents_ids();
        $is_user = !sb_is_agent();
        if (is_numeric($interest)) {
            if (!in_array(intval($interest), $agents_ids)) {
                if ($is_user && empty($GLOBALS['SB_FORCE_ADMIN'])) return new SBError('security-error', 'sb_push_notification');
            } else $recipient_agent = true;
        } else {
            for ($i = 0; $i < count($interest); $i++){
                if (!in_array(intval($interest[$i]), $agents_ids)) {
                    if ($is_user && empty($GLOBALS['SB_FORCE_ADMIN'])) return new SBError('security-error', 'sb_push_notification');
                } else $recipient_agent = true;
            }
        }
    } else if ($interest == 'all-agents') $interest == 'agents';
    if (empty($icon) || strpos($icon, 'user.svg')) $icon = sb_is_cloud() ? SB_CLOUD_BRAND_ICON_PNG : sb_get_setting('notifications-icon', SB_URL . '/media/icon.png');
    if (sb_is_agent() && !$recipient_agent) {
        $link = $conversation_id ? sb_isset(sb_db_get('SELECT B.value FROM sb_conversations A, sb_users_data B WHERE A.id = ' . sb_db_escape($conversation_id, true) . ' AND A.user_id = B.user_id AND B.slug = "current_url" LIMIT 1'), 'value', '') : false;
    } else {
        $link = SB_URL . '/admin.php';
    }
    $image = $attachments && count($attachments) && in_array(pathinfo($attachments[0][1], PATHINFO_EXTENSION), ['jpeg', 'jpg', 'png', 'gif']) ? $attachments[0][1] : false;
    $instance_ID = sb_get_multi_setting('push-notifications', 'push-notifications-id');
    $query = ',"web":{"notification":{"title":"' . str_replace('"', '', $title) . '","body":"' . str_replace('"', '', sb_clear_text_formatting(trim(preg_replace('/\s+/', ' ', $message)))) . '","icon":"' . $icon . '"' . ($link ? ',"deep_link":"' . $link . '"' : '') . ',"hide_notification_if_site_has_focus":true}, "data": {"conversation_id":"' . $conversation_id . '","user_id":"' . ($user_id ? $user_id : sb_get_active_user_ID()) . '","image":"' . ($image ? $image : '') . '"}}}';
    $url = 'https://' . $instance_ID . '.pushnotifications.pusher.com/publish_api/v1/instances/' . $instance_ID . '/publishes';
    $header = ['Content-Type: application/json', 'Authorization: Bearer ' . sb_get_multi_setting('push-notifications', 'push-notifications-key')];
    if (empty($interest)) return false;
    if (is_array($interest) && count($interest) > 100) {
        $interests = [];
        $index = 0;
        $count = count($interest);
        for ($i = 0; $i < $count; $i++) {
            array_push($interests, $interest[$i]);
            $index++;
            if ($index == 100 || $i == $count - 1) {
                $response = sb_curl($url, '{"interests":' . json_encode($interests) . $query, $header);
                $interests = [];
                $index = 0;
            }
        }
    } else {
        $response = sb_curl($url, '{"interests":' . (is_array($interest) ? json_encode($interest) : '["' . str_replace(' ', '', $interest) . '"]') . $query, $header);
    }
    if (isset($response['error'])) {
        return trigger_error($response['description']);
    } else {
        return $response;
    }
}

function sb_pusher_trigger($channel, $event, $data = []) {
    $pusher = sb_pusher_init();
    $user_id = sb_get_active_user_ID();
    $data['user_id'] = $user_id;
    $security = false;
    $count = is_array($channel) ? count($channel) : false;
    switch ($event) {
        case 'message-status-update':
        case 'set-agent-status':
        case 'agent-active-conversation-changed':
        case 'add-user-presence':
        case 'init':
        case 'new-message':
        case 'new-conversation':
        case 'client-typing':
        case 'typing':
            $security = sb_is_agent() || $channel == ('private-user-' . $user_id);
            break;
        case 'update-conversations':
            if ($user_id) $security = true;
            break;
    }
    if (sb_is_cloud()) {
        $account_id = sb_isset(sb_cloud_account(), 'user_id');
        if ($account_id) {
            if ($count) {
                for ($i = 0; $i < $count; $i++) {
                    $channel[$i] .= '-' . $account_id;
                }
            } else {
                $channel .= '-' . $account_id;
            }
        }
    }
    if ($security) {
        if ($count > 100) {
            $channels = [];
            $index = 0;
            for ($i = 0; $i < $count; $i++) {
                array_push($channels, $channel[$i]);
                $index++;
                if ($index == 100 || $i == $count - 1) {
                    $response = $pusher->trigger($channels, $event, $data);
                    $channels = [];
                    $index = 0;
                }
            }
            return $response;
        } else {
            return $pusher->trigger($channel, $event, $data);
        }
    }
    return new SBError('pusher-security-error', 'sb_pusher_trigger');
}

function sb_pusher_get_online_users() {
    $index = 1;
    $pusher = sb_pusher_init();
    $continue = true;
    $users = [];
    $account_id = sb_is_cloud() ? '-' . sb_cloud_account()['user_id'] : '';
    while ($continue) {
        $channel = $pusher->get_users_info('presence-' . $index . $account_id);
        if (!empty($channel)) {
            $channel = $channel->users;
            $users = array_merge($users, $channel);
            if (count($channel) > 98) {
                $continue = true;
                $index++;
            } else $continue = false;
        } else $continue = false;
    }
    return $users;
}

function sb_pusher_agents_online() {
    $agents_id = sb_get_agents_ids();
    $users = sb_pusher_get_online_users();
    for ($i = 0; $i < count($users); $i++) {
        if (in_array($users[$i]->id, $agents_id)) {
            return true;
        }
    }
    return false;
}

function sb_pusher_active() {
    return sb_is_cloud() || sb_get_multi_setting('pusher', 'pusher-active');
}

function sb_pusher_init() {
    require_once SB_PATH . '/vendor/pusher/autoload.php';
    if (sb_is_cloud()) return new Pusher\Pusher(CLOUD_PUSHER_KEY, CLOUD_PUSHER_SECRET, CLOUD_PUSHER_ID, ['cluster' => CLOUD_PUSHER_CLUSTER]);
    $settings = sb_get_setting('pusher');
    return new Pusher\Pusher($settings['pusher-key'], $settings['pusher-secret'], $settings['pusher-id'], ['cluster' => $settings['pusher-cluster']]);
}

/*
 * -----------------------------------------------------------
 * UTILITY
 * -----------------------------------------------------------
 *
 * 1. Check if a value and key of an array exists and is not empty and return it
 * 2. Check if a number and key of an array exists and is not empty and return it
 * 3. Check if a constant exists
 * 4. Encrypt a string or decrypt an encrypted string
 * 5. Convert a string to a slug or a slug to a string
 * 6. Send a curl request
 * 7. Return the content of a URL as a string
 * 8. Return the content of a URL as a string via GET
 * 9. Create a CSV file from an array
 * 10. Create a new file containing the given content and save it in the destination path.
 * 11. Delete a file
 * 12. Debug function
 * 13. Convert a JSON string to an array
 *
 */

function sb_isset($array, $key, $default = false) {
    if (sb_is_error($array) || sb_is_validation_error($array)) return $array;
    return !empty($array) && isset($array[$key]) && $array[$key] !== '' ? $array[$key] : $default;
}

function sb_isset_num($value) {
    return $value != -1 && $value && !is_null($value) && !is_bool($value) && is_numeric($value);
}

function sb_defined($name, $default = -1) {
    return defined($name) ? constant($name) : $default;
}

function sb_encryption($string, $encrypt = true) {
    $output = false;
    $encrypt_method = 'AES-256-CBC';
    $secret_key = defined('SB_CLOUD_KEY') ? SB_CLOUD_KEY : sb_get_setting('envato-purchase-code', 'supportboard');
    $key = hash('sha256', $secret_key);
    $iv = substr(hash('sha256', 'supportboard_iv'), 0, 16);
    if ($encrypt) {
        $output = openssl_encrypt($string, $encrypt_method, $key, 0, $iv);
        $output = base64_encode($output);
        if (substr($output, -1) == '=') $output = substr($output, 0, -1);
    } else {
        $output = openssl_decrypt(base64_decode($string), $encrypt_method, $key, 0, $iv);
        if ($output === false && $secret_key != 'supportboard') {
            $output = openssl_decrypt(base64_decode($string), $encrypt_method, hash('sha256', 'supportboard'), 0, $iv);
        }
    }
    return $output;
}

function sb_string_slug($string, $action = 'slug') {
    $string = trim($string);
    if ($action == 'slug') {
        return strtolower(str_replace([' ', '\'', '"'], ['-', '', ''], $string));
    } else if ($action == 'string') {
        return ucfirst(strtolower(str_replace(['-', '_'], ' ', $string)));
    }
    return $string;
}

function sb_curl($url, $post_fields = '', $header = [], $method = 'POST') {
    $ch = curl_init($url);
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
    curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false);
    curl_setopt($ch, CURLOPT_USERAGENT, 'SB');
    switch ($method) {
        case 'DELETE':
        case 'PUT':
        case 'PATCH':
        case 'POST':
            curl_setopt($ch, CURLOPT_POST, true);
            curl_setopt($ch, CURLOPT_POSTFIELDS, is_string($post_fields) ? $post_fields : http_build_query($post_fields));
            curl_setopt($ch, CURLOPT_CONNECTTIMEOUT, 5);
            curl_setopt($ch, CURLOPT_TIMEOUT, 7);
            if ($method != 'POST') {
                curl_setopt($ch, CURLOPT_CUSTOMREQUEST, $method);
            }
            break;
        case 'GET':
            curl_setopt($ch, CURLOPT_CONNECTTIMEOUT, 60);
            curl_setopt($ch, CURLOPT_TIMEOUT, 70);
            curl_setopt($ch, CURLOPT_HEADER, false);
            break;
        case 'DOWNLOAD':
            curl_setopt($ch, CURLOPT_CONNECTTIMEOUT, 60);
            curl_setopt($ch, CURLOPT_TIMEOUT, 70);
            curl_setopt($ch, CURLOPT_FOLLOWLOCATION, true);
            break;
        case 'FILE':
            curl_setopt($ch, CURLOPT_CONNECTTIMEOUT, 300);
            curl_setopt($ch, CURLOPT_TIMEOUT, 400);
            curl_setopt($ch, CURLOPT_FOLLOWLOCATION, true);
            $path = sb_upload_path(false, true);
            if (!file_exists($path)) mkdir($path, 0777, true);
            if (strpos($url, '?')) $url = substr($url, 0, strpos($url, '?'));
            $basename = htmlspecialchars(str_replace(['javascript:', 'onclick=', 'onerror=', '<script', '</script'], '', basename($url)), ENT_NOQUOTES | ENT_SUBSTITUTE, 'utf-8');
            $extension = pathinfo($basename, PATHINFO_EXTENSION);
            if ($extension && !sb_is_allowed_extension($extension)) return 'extension-not-allowed';
            $file = fopen($path . '/' . $basename, 'wb');
            curl_setopt($ch, CURLOPT_FILE, $file);
            break;
        case 'UPLOAD':
            curl_setopt($ch, CURLOPT_POST, true);
            curl_setopt($ch, CURLOPT_CONNECTTIMEOUT, 300);
            curl_setopt($ch, CURLOPT_TIMEOUT, 400);
            curl_setopt($ch, CURLOPT_POSTFIELDS, $post_fields);
            $header = array_merge($header, ['Content-Type: multipart/form-data']);
            break;
    }
    if (!empty($header)) {
        curl_setopt($ch, CURLOPT_HTTPHEADER, $header);
    }
    $response = curl_exec($ch);
    if (curl_errno($ch) > 0) {
        $error = curl_error($ch);
        curl_close($ch);
        return $error;
    }
    curl_close($ch);
    switch ($method) {
        case 'UPLOAD':
        case 'PATCH':
        case 'POST':
            $response_json = json_decode($response, true);
            return JSON_ERROR_NONE !== json_last_error() ? $response : $response_json;
        case 'FILE':
            return sb_upload_path(true) . '/' . date('d-m-y') . '/' . basename($url);
    }
    return $response;
}

function sb_download($url) {
    return sb_curl($url, '', '', 'DOWNLOAD');
}

function sb_download_file($url, $file_name = false, $mime = false, $header = [], $recursion = 0) {
    $init = [$url, $file_name];
    $url = sb_curl($url, '', $header, 'FILE');
    $extension = pathinfo(basename($file_name ? $file_name : $url), PATHINFO_EXTENSION);
    if ($extension && !sb_is_allowed_extension($extension)) return 'extension-not-allowed';
    if ($file_name && !sb_is_error($url) && !empty($url)) {
        $date = date('d-m-y');
        $path = sb_upload_path() . '/' . $date;
        if ($mime) {
            $mime_types = [['image/gif', 'gif'], ['image/jpeg', 'jpg'], ['video/quicktime', 'mov'], ['video/mpeg', 'mp3'], ['application/pdf', 'pdf'], ['image/x-png', 'png'], ['application/rtf', 'rtf'], ['text/plain', 'txt'], ['x-zip-compressed', 'zip'], ['video/mp4', 'mp4'], ['audio/mp4', 'mp4']];
            $mime = $mime === true ? mime_content_type($path . '/' .  basename($url)) : $mime;
            for ($i = 0; $i < count($mime_types); $i++) {
                if ($mime == $mime_types[$i][0]) {
                    $file_name .= '.' . $mime_types[$i][1];
                    break;
                }
            }
        }
        $path_2 = $path . '/' . $file_name;
        rename($path . '/' . basename($url), $path_2);
        if (!file_exists($path_2) && $recursion < 3) {
            return sb_download_file($init[0], $init[1], $mime, $header, $recursion++);
        }
        $url = sb_upload_path(true) . '/' . $date .  '/' . $file_name;
        if (sb_get_multi_setting('amazon-s3', 'amazon-s3-active') || defined('SB_CLOUD_AWS_S3')) {
            $url_aws = sb_aws_s3($path_2);
            if (strpos($url_aws, 'http') === 0) {
                $url = $url_aws;
                unlink($path_2);
            }
        }
    }
    return $url;
}

function sb_is_allowed_extension($extension) {
    $extension = strtolower($extension);
    $allowed_extensions = ['oga', 'json', 'psd', 'ai', 'jpg', 'jpeg', 'png', 'gif', 'webp', 'pdf', 'doc', 'docx', 'key', 'ppt', 'odt', 'xls', 'xlsx', 'zip', 'rar', 'mp3', 'm4a', 'ogg', 'wav', 'mp4', 'mov', 'wmv', 'avi', 'mpg', 'ogv', '3gp', '3g2', 'mkv', 'txt', 'ico', 'csv', 'ttf', 'font', 'css', 'scss'];
    return in_array($extension, $allowed_extensions) || (defined('SB_FILE_EXTENSIONS') && in_array($extension, SB_FILE_EXTENSIONS));
}

function sb_get($url, $json = false) {
    $response = sb_curl($url, '', '', 'GET');
    return $json ? json_decode($response, true) : $response;
}

function sb_csv($items, $header, $filename) {
    $file = fopen(sb_upload_path() . '/' . $filename . '.csv', 'w');
    if ($header) {
        fputcsv($file, $header);
    }
    for ($i = 0; $i < count($items); $i++) {
    	fputcsv($file, $items[$i]);
    }
    fclose($file);
    return sb_upload_path(true) . '/' . $filename . '.csv';
}

function sb_file($path, $content) {
    try {
        $file = fopen($path, 'w');
        fwrite($file, $content);
        fclose($file);
        return true;
    }
    catch (Exception $e) {
        return $e->getMessage();
    }
}

function sb_file_delete($path) {
    $path = SB_PATH . '/uploads/' . basename($path);
    return unlink($path);
}

function sb_debug($value) {
    $value = is_string($value) ? $value : json_encode($value);
    $path = __DIR__ . '/debug.txt';
    if (file_exists($path)) {
        $value = file_get_contents($path) . PHP_EOL . $value;
    }
    sb_file($path, $value);
}

function sb_json_array($json, $default = []) {
    if (is_string($json)) {
        $json = json_decode($json, true);
        return $json === false || $json === null ? $default : $json;
    } else {
        return $json;
    }
}

/*
 * -----------------------------------------------------------
 * MISCELLANEOUS
 * -----------------------------------------------------------
 *
 * 1. Return the departments array
 * 2. Echo the departments list
 * 3. Check if the current time is within the office hours
 * 4. Generate the CSS with values setted in the settings area
 * 5. Delete visitors older than 24h, messages in trash older than 30 days. Archive conversation older than 24h with status code equal to 4 (pending user reply).
 * 6. Check the system for requirements and issues
 * 7. Countries list
 * 8. Langauges list
 * 9. Phone codes list
 * 10. Chat editor
 * 11. Return the position of the least occurence on left searching from right to left
 * 12. Verification cookie
 * 13. On Support Board close
 * 14. Auto messages server-side execution
 * 15. Messaging platforms function
 * 16. Send a messaging platform message
 * 17. Check if dialogflow active
 * 18. Logs
 * 19. Webhook
 * 20. Add a cron job
 * 21. Run cron jobs
 * 22. Text message function
 * 23. Sanatize string
 * 24. Amazon S3
 *
 */

function sb_get_departments() {
    $items = sb_get_setting('departments');
    $count = is_array($items) ? count($items) : 0;
    $departments = [];
    for ($i = 0; $i < $count; $i++) {
        $departments[$items[$i]['department-id']] = ['name' => sb_($items[$i]['department-name']), 'color' => $items[$i]['department-color'], 'image' => sb_isset($items[$i], 'department-image', '')];
    }
    return $departments;
}

function sb_departments($type) {
    $items = sb_get_setting('departments');
    $count = is_array($items) ? count($items) : 0;
    if ($count) {
        switch ($type) {
            case 'select':
                $code = '<div id="department" data-type="select" class="sb-input sb-input-select"><span>' . sb_('Department') . '</span><select><option value=""></option>';
                for ($i = 0; $i < $count; $i++) {
                    $code .= '<option value="' . $items[$i]['department-id'] . '">' . ucfirst(sb_($items[$i]['department-name'])) . '</option>';
                }
                echo $code . '</select></div>';
                break;
            case 'custom-select':
                $code = '<div class="sb-inline sb-inline-departments"><h3>' . sb_('Department') . '</h3><div id="conversation-department" class="sb-select sb-select-colors"><p>' . sb_('None') . '</p><ul><li data-id="" data-value="">' . sb_('None') . '</li>';
                for ($i = 0; $i < $count; $i++) {
                    $id = $items[$i]['department-id'];
                    $code .= '<li data-id="' . $id . '" data-value="' . sb_isset($items[$i], 'department-color', $id) . '">' . ucfirst(sb_($items[$i]['department-name'])) . '</li>';
                }
                echo $code . '</ul></div></div>';
                break;
            case 'dashboard':
                $settings = sb_get_setting('departments-settings');
                if ($settings ) {
                    $is_image = sb_isset($settings, 'departments-images') && sb_isset($items[0],'department-image');
                    $code = '<div class="sb-dashboard-departments"><div class="sb-title">' .  sb_(sb_isset($settings, 'departments-title', 'Departments')) . '</div><div class="sb-departments-list">';
                    for ($i = 0; $i < $count; $i++) {
                        $code .= '<div data-id="' . $items[$i]['department-id'] . '">' . ($is_image ? '<img src="' . $items[$i]['department-image'] . '">' : '<div data-color="' . sb_isset($items[$i], 'department-color') . '"></div>') . '<span>' . sb_($items[$i]['department-name']) . '</span></div>';
                    }
                    echo $code . '</div></div>';
                    break;
                }
        }
    }
}

function sb_office_hours() {
    $settings = sb_get_settings();
    $timetable = sb_isset($settings, 'timetable', [[]])[0];
    $now = time();
    $offset = intval(sb_get_setting('timetable-utc', 0));
    $offset_2 = $now - ($offset * 3600);
    $today = strtolower(gmdate('l', $offset_2));
    $today_array = explode('-', gmdate('m-d-y', $offset_2));
    $today_array = [intval($today_array[0]), intval($today_array[1]), intval($today_array[2])];
    if (isset($timetable[$today]) && !empty($timetable[$today][0][0])) {
        $status = false;
        for ($i = 0; $i < 3; $i += 2) {
            if (!empty($timetable[$today][$i][0]) && $timetable[$today][$i][0] != 'closed') {
                $start = explode(':', $timetable[$today][$i][0]);
                $end = explode(':', $timetable[$today][$i + 1][0]);
                $office_hours_start = gmmktime(intval($start[0]) + $offset, intval($start[1]), 0, $today_array[0], $today_array[1], $today_array[2]);
                $office_hours_end = gmmktime(intval($end[0]) + $offset, intval($end[1]), 0, $today_array[0], $today_array[1], $today_array[2]);
                if ($now >= $office_hours_start && $now <= $office_hours_end) $status = true;
            }
        }
        return $status;
    }
    return true;
}

function sb_css($color_1 = false, $color_2 = false, $color_3 = false, $return = false) {
    $css = '';
    $color_1 = $color_1 ? $color_1 : sb_get_setting('color-1');
    $color_2 = $color_2 ? $color_2 : sb_get_setting('color-2');
    $color_3 = $color_3 ? $color_3 : sb_get_setting('color-3');
    $chat_button_offset_top = sb_get_multi_setting('chat-button-offset', 'chat-button-offset-top');
    $chat_button_offset_bottom = sb_get_multi_setting('chat-button-offset', 'chat-button-offset-bottom');
    $chat_button_offset_right = sb_get_multi_setting('chat-button-offset', 'chat-button-offset-right');
    $chat_button_offset_left = sb_get_multi_setting('chat-button-offset', 'chat-button-offset-left');
    $chat_button_offset_left_mobile = sb_get_multi_setting('chat-button-offset', 'chat-button-offset-mobile');
    $chat_button_offset_left_mobile = $chat_button_offset_left_mobile == 'desktop' ? ['@media (min-width: 768px) {', '}'] : ($chat_button_offset_left_mobile == 'mobile' ? ['@media (max-width: 768px) {', '}'] : ['', '']);
    if ($color_1) {
        $css .= '.sb-chat-btn, .sb-chat>div>.sb-header,.sb-chat .sb-dashboard>div>.sb-btn:hover,.sb-chat .sb-scroll-area .sb-header,.sb-input.sb-input-btn>div,div ul.sb-menu li:hover,
                 .sb-select ul li:hover,.sb-popup.sb-emoji .sb-emoji-bar>div.sb-active, .sb-popup.sb-emoji .sb-emoji-bar>div:hover,.sb-btn,a.sb-btn,.sb-rich-message[disabled] .sb-buttons .sb-btn,
                 .sb-ul>span:before,.sb-article-category-links>span+span:before { background-color: ' . $color_1 . '; }';
        $css .= '.sb-chat .sb-dashboard>div>.sb-btn,.sb-search-btn>input,.sb-input>input:focus, .sb-input>select:focus, .sb-input>textarea:focus,
                 .sb-input.sb-input-image .image:hover { border-color: ' . $color_1 . '; }';
        $css .= '.sb-chat .sb-dashboard>div>.sb-btn,.sb-editor .sb-bar-icons>div:hover:before,.sb-articles>div:hover>div,.sb-main .sb-btn-text:hover,.sb-editor .sb-submit,.sb-table input[type="checkbox"]:checked:before,
                 .sb-select p:hover,div ul.sb-menu li.sb-active, .sb-select ul li.sb-active,.sb-search-btn>i:hover,.sb-search-btn.sb-active i,.sb-rich-message .sb-input>span.sb-active:not(.sb-filled),
                 .sb-input.sb-input-image .image:hover:before,.sb-rich-message .sb-card .sb-card-btn,.sb-slider-arrow:hover,.sb-loading:not(.sb-btn):before,.sb-articles>div.sb-title,.sb-article-categories>div:hover, .sb-article-categories>div.sb-active,
                 .sb-article-categories>div span:hover,.sb-article-categories>div span.sb-active,.sb-btn-text:hover { color: ' . $color_1 . '; }';
        $css .= '.sb-search-btn>input:focus,.sb-input>input:focus, .sb-input>select:focus, .sb-input>textarea:focus,.sb-input.sb-input-image .image:hover { box-shadow: 0 0 5px rgba(104, 104, 104, 0.2); }';
        $css .= '.sb-list>div.sb-rich-cnt { border-top-color: ' . $color_1 . '; }';
        $css .= '.sb-list>div.sb-right .sb-message, .sb-list>div.sb-right .sb-message a { color: #566069; } .sb-list>div.sb-right { background-color: #f0f0f0; }';
    }
    if ($color_2) {
        $css .= '.sb-chat-btn:hover,.sb-input.sb-input-btn>div:hover,.sb-btn:hover,a.sb-btn:hover,.sb-rich-message .sb-card .sb-card-btn:hover { background-color: ' . $color_2 . '; }';
        $css .= '.sb-list>.sb-right .sb-message, .sb-list>.sb-right .sb-message a,.sb-editor .sb-submit:hover { color: ' . $color_2 . '; }';
    }
    if ($color_3) {
        $css .= '.sb-list>.sb-right,.sb-user-conversations>li:hover { background-color: ' . $color_3 . '; }';
    }
    if ($chat_button_offset_top) {
        $css .= $chat_button_offset_left_mobile[0] . '.sb-chat-btn { top: ' . $chat_button_offset_top . 'px; }' . $chat_button_offset_left_mobile[1];
    }
    if ($chat_button_offset_bottom) {
        $css .= $chat_button_offset_left_mobile[0] . '.sb-chat-btn { bottom: ' . $chat_button_offset_bottom . 'px; }' . $chat_button_offset_left_mobile[1];
    }
    if ($chat_button_offset_right) {
        $css .= $chat_button_offset_left_mobile[0] . '.sb-chat-btn { right: ' . $chat_button_offset_right . 'px; }' . $chat_button_offset_left_mobile[1];
    }
    if ($chat_button_offset_left) {
        $css .= $chat_button_offset_left_mobile[0] . '.sb-chat-btn { left: ' . $chat_button_offset_left . 'px; }' . $chat_button_offset_left_mobile[1];
    }
    if ($return) return $css;
    if ($css) {
        echo '<style>' . $css . '</style>';
    }
    return false;
}

function sb_clean_data() {
    $time_24h = gmdate('Y-m-d H:i:s', time() - 86400);
    $time_30d = gmdate('Y-m-d H:i:s', time() - 2592000);
    $ids = sb_db_get('SELECT id FROM sb_conversations WHERE status_code = 4 AND creation_time < "' . $time_30d . '"', false);
    sb_db_query('DELETE FROM sb_users WHERE user_type = "visitor" AND creation_time < "' . $time_24h . '"');
    for ($i = 0; $i < count($ids); $i++) {
        sb_delete_attachments($ids[$i]['id']);
    }
    sb_db_query('DELETE FROM sb_conversations WHERE status_code = 4 AND creation_time < "' . $time_30d . '"');
    if (sb_get_setting('admin-auto-archive')) {
        sb_db_query('UPDATE sb_conversations SET status_code = 3 WHERE (status_code = 1 OR status_code = 0) AND id IN (SELECT conversation_id FROM sb_messages WHERE id IN (SELECT max(id) FROM sb_messages GROUP BY conversation_id) AND creation_time < "' . $time_24h . '")');
    }
    return true;
}

function sb_system_requirements() {
    $checks = [];

    // PHP version
    $checks['php-version'] = version_compare(PHP_VERSION, '7.2.0') >= 0;

    // ZipArchive
    $checks['zip-archive'] = class_exists('ZipArchive');

    // File permissions
    $permissions = [['plugin', SB_PATH], ['uploads', sb_upload_path()], ['apps', SB_PATH . '/apps'], ['languages', SB_PATH . '/resources/languages']];
    for ($i = 0; $i < count($permissions); $i++) {
        $path = $permissions[$i][1] . '/sb-permissions-check.txt';
        sb_file($path, 'permissions-check');
        $checks[$permissions[$i][0] . '-folder'] = file_exists($path) && file_get_contents($path) == 'permissions-check';
        if (file_exists($path)) {
            unlink($path);
        }
    }

    // AJAX file
    $checks['ajax'] = function_exists('curl_init') && sb_download(SB_URL . '/include/ajax.php') == 'true';

    // cURL
    $checks['curl'] = function_exists('curl_version') && is_array(sb_get_versions());

    // MySQL UTF8MB4 support
    $checks['UTF8mb4'] = !sb_is_error(sb_db_query('SET NAMES UTF8mb4'));

    return $checks;
}

function sb_select_countries() {
    $code = '<select><option value=""></option>';
    $countries = array_keys(json_decode(file_get_contents(SB_PATH . '/resources/json/countries.json'), true));
    for ($i = 0; $i < count($countries); $i++) {
    	$code .= '<option value="' . $countries[$i] . '">' . sb_($countries[$i]) . '</option>';
    }
    return $code . '</select>';
}

function sb_select_languages() {
    $code = '<select><option value=""></option>';
    $languages = json_decode(file_get_contents(SB_PATH . '/resources/languages/language-codes.json'), true);
    foreach ($languages as $key => $value) {
    	$code .= '<option value="' . $key . '">' . sb_($value) . '</option>';
    }
    return $code . '</select>';
}

function sb_select_phone() {
    $single = sb_get_setting('phone-code');
    if ($single) {
        return $single;
    } else {
        $code = '<select><option value=""></option>';
        $phones = array_values(json_decode(file_get_contents(SB_PATH . '/resources/json/phone.json'), true));
        for ($i = 0; $i < count($phones); $i++) {
            $code .= '<option value="+' . $phones[$i] . '">+' . $phones[$i] . '</option>';
        }
        return $code . '</select>';
    }
}

function sb_component_editor($admin = false) { ?>
<div class="sb-editor">
    <?php if ($admin) echo '<div class="sb-labels"></div>' ?>
    <div class="sb-textarea">
        <textarea placeholder="<?php sb_e('Write a message...') ?>" data-grammarly></textarea>
    </div>
    <div class="sb-attachments"></div>
    <?php if ($admin) echo '<div class="sb-suggestions"></div>' ?>
    <div class="sb-bar">
        <div class="sb-bar-icons">
            <?php if ($admin || !sb_get_setting('disable-uploads')) echo '<div class="sb-btn-attachment" data-sb-tooltip="' . sb_('Attach a file') . '"></div>'; ?>
            <div class="sb-btn-saved-replies" data-sb-tooltip="<?php sb_e('Add a saved reply') ?>"></div>
            <div class="sb-btn-emoji" data-sb-tooltip="<?php sb_e('Add an emoji') ?>"></div>
            <?php if ($admin && defined('SB_DIALOGFLOW') && sb_get_multi_setting('open-ai', 'open-ai-rewrite')) echo '<div class="sb-btn-open-ai" data-sb-tooltip="' . sb_('Rewrite') . '"></div>'; ?>
            <?php if ($admin && defined('SB_WOOCOMMERCE')) echo '<div class="sb-btn-woocommerce" data-sb-tooltip="' . sb_('Add a product') . '"></div>' ?>
        </div>
        <div class="sb-icon-send sb-submit" data-sb-tooltip="<?php sb_e('Send message') ?>"></div>
        <img class="sb-loader" src="<?php echo SB_URL ?>/media/loader.svg" alt="" />
    </div>
    <div class="sb-popup sb-emoji">
        <div class="sb-header">
            <div class="sb-select">
                <p>
                    <?php sb_e('All') ?>
                </p>
                <ul>
                    <li data-value="all" class="sb-active">
                        <?php sb_e('All') ?>
                    </li>
                    <li data-value="Smileys">
                        <?php sb_e('Smileys & Emotions') ?>
                    </li>
                    <li data-value="People">
                        <?php sb_e('People & Body') ?>
                    </li>
                    <li data-value="Animals">
                        <?php sb_e('Animals & Nature') ?>
                    </li>
                    <li data-value="Food">
                        <?php sb_e('Food & Drink') ?>
                    </li>
                    <li data-value="Travel">
                        <?php sb_e('Travel & Places') ?>
                    </li>
                    <li data-value="Activities">
                        <?php sb_e('Activities') ?>
                    </li>
                    <li data-value="Objects">
                        <?php sb_e('Objects') ?>
                    </li>
                    <li data-value="Symbols">
                        <?php sb_e('Symbols') ?>
                    </li>
                </ul>
            </div>
            <div class="sb-search-btn">
                <i class="sb-icon sb-icon-search"></i>
                <input type="text" placeholder="<?php sb_e('Search emoji...') ?>" />
            </div>
        </div>
        <div class="sb-emoji-list">
            <ul></ul>
        </div>
        <div class="sb-emoji-bar"></div>
    </div>
    <?php if ($admin) { ?>
    <div class="sb-popup sb-replies">
        <div class="sb-header">
            <div class="sb-title">
                <?php sb_e('Saved replies') ?>
            </div>
            <div class="sb-search-btn">
                <i class="sb-icon sb-icon-search"></i>
                <input type="text" autocomplete="false" placeholder="<?php sb_e('Search replies...') ?>" />
            </div>
        </div>
        <div class="sb-replies-list sb-scroll-area">
            <ul class="sb-loading"></ul>
        </div>
    </div>
    <?php if (defined('SB_WOOCOMMERCE')) sb_woocommerce_products_popup() ?>
    <?php } ?>
    <form class="sb-upload-form-editor" action="#" method="post" enctype="multipart/form-data">
        <input type="file" name="files[]" class="sb-upload-files" multiple />
    </form>
</div>
<?php }

function sb_strpos_reverse($string, $search, $offset){
    return strrpos(substr($string, 0, $offset), $search);
}

function sb_mb_strpos_reverse($string, $search, $offset) {
    $index = mb_strrpos(mb_substr($string, 0, $offset), $search);
    return $index ? $index : $offset;
}

function sb_verification_cookie($code, $domain) {
	return [true, password_hash('VGCKME' . 'NS', PASSWORD_DEFAULT)];
}

function sb_on_close() {
    sb_set_agent_active_conversation(0);
}

function sb_execute_bot_message($name, $conversation_id, $last_user_message = false) {
    $valid = false;
    $settings = false;
    $message = '';
    switch ($name) {
    	case 'offline':
            $settings = sb_get_setting('chat-timetable');
            $valid = $settings['chat-timetable-active'] && (!sb_office_hours() || (!$settings['chat-timetable-agents'] && !sb_agents_online()));
            break;
        case 'follow_up':
            $settings = sb_get_block_setting('follow');
            $valid = $settings['active'];
            break;
        case 'subscribe':
            $settings = sb_get_setting('subscribe-message');
            $valid = $settings['subscribe-active'];
            break;
    }
    if ($conversation_id == 'check') return $valid;
    if ($valid && sb_db_get('SELECT COUNT(*) AS `count` FROM sb_messages WHERE payload LIKE "{\"' . $name . '_message%" AND creation_time > "' . gmdate('Y-m-d H:i:s', time() - 864000) . '" AND conversation_id = ' . sb_db_escape($conversation_id, true))['count'] == 0) {
        switch ($name) {
            case 'offline':
                $message = sb_get_multi_setting('chat-timetable', 'chat-timetable-title');
                $message = ($message ? '*' . sb_($message) . '*' . PHP_EOL : '') . sb_(sb_get_multi_setting('chat-timetable', 'chat-timetable-msg'));
                break;
            case 'follow_up':
                $message = '[email id="sb-follow-up" title="' . sb_rich_value($settings['title']) . '" message="' . sb_rich_value($settings['message']) . '" placeholder="' . sb_rich_value($settings['placeholder']) . '" name="' . $settings['name'] . '" last-name="' . $settings['last-name'] . '" phone="' . $settings['phone'] . '" phone-required="' . $settings['phone-required'] . '" success="' . sb_rich_value($settings['success']) . '"]';
                break;
            case 'subscribe':
                $message = '[email id="sb-subscribe-form" title="' . sb_rich_value($settings['subscribe-title']) . '" message="' . sb_rich_value($settings['subscribe-msg']) . '" success="' . sb_rich_value($settings['subscribe-msg-success']) . '" placeholder="' . sb_rich_value(sb_isset($settings, 'subscribe-placeholder', 'Email'), false) . '" name="' . ($settings['subscribe-name'] ? 'true' : 'false') . '" last-name="' . ($settings['subscribe-last-name'] ? 'true' : 'false') . '"]';
                break;
        }
        $message_id = sb_send_message(sb_get_bot_id(), $conversation_id, $message, [], -1, [$name . '_message' => true, 'preview' => $last_user_message ? $last_user_message : $message])['id'];
        return ['message' => $message, 'attachments' => [], 'id' => $message_id];
    }
    return false;
}

function sb_messaging_platforms_functions($conversation_id, $message, $attachments, $user, $source) {
    $last_message = sb_db_get('SELECT message FROM sb_messages WHERE message <> "" AND message <> "' . sb_db_escape($message) . '" AND conversation_id = ' . $conversation_id . ' ORDER BY id DESC LIMIT 1');
    $user_id = $user['id'];
    $source_name = $source['source'];
    $bot_messages = true;
    $human_takeover = false;
    $dialogflow_active = defined('SB_DIALOGFLOW') && sb_get_setting('dialogflow-active');
    $skip_dialogflow =  false;
    $slack = defined('SB_SLACK') && sb_slack_can_send($conversation_id) ? [$user['id'], sb_get_user_name($user), $user['profile_image']] : false;
    $message_id = false;
    $source['user_id'] = $user_id;

    // Rich messages
    if ($last_message) {
        $last_message = $last_message['message'];
        $shortcode = sb_get_shortcode($last_message);
        if ($shortcode) {
            switch ($shortcode['shortcode_name']) {
                case 'phone':
                case 'email':
                    if (!in_array($source_name, ['em', 'tm'])) {
                        $valid = false;
                        $is_email = $shortcode['shortcode_name'] == 'email';
                        $filter = $is_email ? ['@', 'email'] : (strpos($message, '+') !== false ? ['+', 'phone'] : false);
                        if ($filter) {
                            $words = explode(' ', $message);
                            for ($i = 0; $i < count($words); $i++) {
                                if (strpos($words[$i], $filter[0]) !== false) {
                                    $value = trim($words[$i]);
                                    if (substr($value, -1) == '.') $value = substr($value, 0, -1);
                                    if (strlen($value) > 3 && (($is_email && strpos($value, '.')) || (!$is_email && is_numeric(substr($value, 1))))) {
                                        sb_update_user_value($user_id, $filter[1], $value);
                                        if (!empty($shortcode['success'])) {
                                            if ($is_email && !empty($shortcode['phone']) && $source_name != 'wa' && !sb_get_user_extra($user_id, 'phone')) {
                                                $message_new = '[phone message="' . sb_('Enter your phone number') . '" success="' . sb_($shortcode['success']) . '"]';
                                            } else {
                                                $message_new = sb_(sb_merge_fields($shortcode['success']));
                                            }
                                            $message_id = sb_send_message(sb_get_bot_id(), $conversation_id, $message_new, [], -1, ['event' => 'update-user'])['id'];
                                            sb_messaging_platforms_send_message($message_new, $source, $message_id);
                                            if ($slack) sb_send_slack_message($slack[0], $slack[1], $slack[2], $message_new, [], $conversation_id);
                                        }
                                        $valid = true;
                                    }
                                }
                            }
                        }
                        if (!$valid && !empty($shortcode['required-messaging-apps'])) {
                            $message_id = sb_send_message(sb_get_bot_id(), $conversation_id, $last_message)['id'];
                            sb_messaging_platforms_send_message($last_message, $source, $message_id);
                            if ($slack) sb_send_slack_message($slack[0], $slack[1], $slack[2], $last_message, [], $conversation_id);
                        }
                        $skip_dialogflow = true;
                    } else {
                        $bot_messages = false;
                    }
                    break;
            }
        }
    }

    // Dialogflow
    if ($dialogflow_active) {
        $bot_messages = false;
        if (!$skip_dialogflow && (!sb_get_setting('dialogflow-timetable') || !sb_office_hours())) {
            $response = sb_dialogflow_message($conversation_id, $message, -1, [sb_get_user_language($user_id)], $attachments);
            $messages = sb_isset($response, 'messages', []);
            if (isset($response['human_takeover'])) $human_takeover = true;
            for ($i = 0; $i < count($messages); $i++) {
                $message_text = sb_isset($messages[$i], 'message', '');
                $message_attachments = sb_isset($messages[$i], 'attachments');
                $payload = sb_isset($messages[$i], 'payload');
                if (isset($payload['rich-message'])) $message_text .= $payload['rich-message'];
                if ($message_text || isset($messages[$i]['attachments'])) {
                    if (($source_name == 'tm' || $source_name == 'em') && !sb_dialogflow_is_unknow($response)) {
                        if ($source_name == 'em') {
                            sb_email_create($user['id'], sb_get_setting('bot-name', 'Dialogflow'), sb_get_setting('bot-image'), $message_text, $message_attachments, false, $conversation_id);
                        } else {
                            sb_send_sms($message_text, $source['phone'], true, $conversation_id, $message_attachments);
                        }
                        sb_send_agents_notifications($message_text, false, $conversation_id, $message_attachments, $user);
                    }
                    sb_messaging_platforms_send_message($message_text, $source, $messages[$i]['id'], $message_attachments);
                }
                if ($payload) {
                    $source['attachments'] = $attachments;
                    sb_dialogflow_payload($payload, $conversation_id, $message, $source);
                }
                if ($slack) sb_send_slack_message($slack[0], $slack[1], $slack[2], $messages[$i]['message'], sb_isset($messages[$i], 'attachments', []), $conversation_id);
            }
        }
    } else if (sb_get_multi_setting('open-ai', 'open-ai-active')) {
        $response_open_ai = sb_open_ai_message($message);
        if ($response_open_ai[0]) {
            $message_id = sb_send_message(sb_get_bot_id(), $conversation_id, $response_open_ai[1])['id'];
            sb_messaging_platforms_send_message($response_open_ai[1], $source, $message_id);
            if ($slack) sb_send_slack_message($slack[0], $slack[1], $slack[2], $response_open_ai[0], $conversation_id);
        }
    }

    // Bot messages
    if ($bot_messages || $human_takeover) {
        $bot_messages = ['offline', 'follow_up', 'subscribe', 'welcome'];
        for ($i = 0; $i < count($bot_messages); $i++) {
            $bot_message = $i == 0 || empty($user['email']) ? sb_execute_bot_message($bot_messages[$i], $conversation_id, $last_message) : false;
            if ($i == 3 && !empty($source['new_conversation']) && sb_get_multi_setting('welcome-message', 'welcome-active') && (!sb_get_multi_setting('welcome-message', 'welcome-disable-office-hours') || sb_office_hours())) {
                $message = sb_get_multi_setting('welcome-message', 'welcome-msg');
                $bot_message = ['id' => sb_send_message(sb_get_bot_id(), $conversation_id, $message)['id'], 'message' => $message];
            }
            if ($bot_message) {
                sb_messaging_platforms_send_message($bot_message['message'], $source, $bot_message['id']);
                if ($slack) sb_send_slack_message($slack[0], $slack[1], $slack[2], $bot_message['message'], [], $conversation_id);
            }
        }
    }

    // Slack
    if ($slack) sb_send_slack_message($slack[0], $slack[1], $slack[2], $message, $attachments, $conversation_id);

    return $human_takeover ? 'human_takeover' : true;
}

function sb_messaging_platforms_send_message($message, $conversation, $message_id = false, $attachments = []) {
    $conversation = is_numeric($conversation) ? sb_db_get('SELECT user_id, source, extra FROM sb_conversations WHERE id = ' . $conversation) : $conversation;
    $platform_value = sb_isset($conversation, 'platform_value');
    $user_id = $conversation['user_id'];
    if (defined('SB_DIALOGFLOW')) $message = sb_google_translate_auto($message, $user_id);
    switch ($conversation['source']) {
        case 'ig':
        case 'fb':
            return sb_messenger_send_message($platform_value ? $platform_value : sb_get_user_extra($user_id, 'facebook-id'), isset($conversation['page_id']) ? $conversation['page_id'] : $conversation['extra'], $message, $attachments, $message_id);
        case 'wa':
            return sb_whatsapp_send_message($platform_value ? $platform_value : sb_get_user_extra($user_id, 'phone'), $message, $attachments, $conversation['extra']);
        case 'tg':
            return sb_telegram_send_message($platform_value ? $platform_value : sb_isset($conversation, 'chat_id', $conversation['extra']), $message, $attachments);
        case 'wc':
            return sb_wechat_send_message($platform_value ? $platform_value : sb_get_user_extra($user_id, 'wechat-id'), $message, $attachments);
        case 'tw':
            return sb_twitter_send_message($platform_value ? $platform_value : sb_get_user_extra($user_id, 'twitter-id'), $message, $attachments);
        case 'bm':
            return sb_gbm_send_message($platform_value ? $platform_value : sb_get_user_extra($user_id, 'gbm-id'), $message, $attachments);
        case 'vb':
            return sb_viber_send_message($platform_value ? $platform_value : sb_get_user_extra($user_id, 'viber-id'), $message, $attachments);
        case 'ln':
            return sb_line_send_message($platform_value ? $platform_value : sb_get_user_extra($user_id, 'line-id'), $message, $attachments);
    }
    return false;
}

function sb_dialogflow_active() {
    return defined('SB_DIALOGFLOW') && sb_get_setting('dialogflow-active');
}

function sb_logs($string, $user = false) {
    if (sb_is_cloud()) return false;
    $string = date('d-m-Y H:i:s') . ' Agent ' . sb_get_user_name($user) . ' #' . ($user ? $user['id'] : sb_get_active_user_ID()) . ' ' . $string;
    $path = SB_PATH . '/log.txt';
    if (file_exists($path)) {
        $string = file_get_contents($path) . PHP_EOL . $string;
    }
    return sb_file($path, $string);
}

function sb_webhooks($function_name, $parameters) {
    $names = ['SBSMSSent' => 'sms-sent', 'SBLoginForm' => 'login', 'SBRegistrationForm' => 'registration', 'SBUserDeleted' => 'user-deleted', 'SBMessageSent' => 'message-sent', 'SBBotMessage' => 'bot-message', 'SBEmailSent' => 'email-sent', 'SBNewMessagesReceived' => 'new-message', 'SBNewConversationReceived' => 'new-conversation', 'SBNewConversationCreated' => 'new-conversation-created', 'SBActiveConversationStatusUpdated' => 'conversation-status-updated', 'SBSlackMessageSent' => 'slack-message-sent', 'SBMessageDeleted' => 'message-deleted',  'SBRichMessageSubmit' => 'rich-message', 'SBNewEmailAddress' => 'new-email-address'];
    $webhook_name = sb_isset($names, $function_name);
    if ($webhook_name) {
        $webhooks = sb_get_setting('webhooks');
        if ($webhooks && $webhooks['webhooks-url'] && $webhooks['webhooks-active']) {
            $allowed_webhooks = $webhooks['webhooks-allowed'];
            if ($allowed_webhooks && $allowed_webhooks !== true) {
                $allowed_webhooks = explode(',', str_replace(' ', '', $allowed_webhooks));
                if (!in_array($webhook_name, $allowed_webhooks)) return false;
            }
            $query = json_encode(['function' => $webhook_name, 'key' =>$webhooks['webhooks-key'], 'data' => $parameters, 'sender-url' => (isset($_SERVER['HTTP_REFERER']) ? $_SERVER['HTTP_REFERER'] : '')]);
            if ($query) {
                return sb_curl($webhooks['webhooks-url'], $query, [ 'Content-Type: application/json', 'Content-Length: ' . strlen($query)]);
            } else {
                return new SBError('webhook-json-error');
            }
        } else {
            return new SBValidationError('webhook-not-active-or-empty-url');
        }
    } else {
        return new SBValidationError('webhook-not-found');
    }
}

function sb_cron_jobs_add($key, $content = false, $job_time = false) {

    // Add the job to the cron jobs
    $cron_functions = sb_get_external_setting('cron-functions');
    if (empty($cron_functions) || empty($cron_functions['value'])) {
        sb_save_external_setting('cron-functions', [$key]);
    } else {
        $cron_functions = json_decode($cron_functions['value'], true);
        if (!in_array($key, $cron_functions)) {
            array_push($cron_functions, $key);
            sb_db_query('UPDATE sb_settings SET value = \'' . sb_db_json_escape($cron_functions) . '\' WHERE name = "cron-functions"');
        }
    }

    // Set the cron job data
    if (!empty($content) && !empty($job_time)) {
        $user = sb_get_active_user();
        if ($user) {
            $key = 'cron-' . $key;
            $scheduled = sb_get_external_setting($key);
            if (empty($scheduled)) {
                $scheduled = [];
            }
            $scheduled[$user['id']] = [$content, strtotime('+' . $job_time)];
            sb_save_external_setting($key, $scheduled);
        }
    }
}

function sb_cron_jobs() {
    ignore_user_abort(true);
    set_time_limit(180);
    $now = date('H');
    $cron_functions = sb_get_external_setting('cron-functions');
    if (defined('SB_WOOCOMMERCE')) {
        sb_woocommerce_cron_jobs($cron_functions);
    }
    if (defined('SB_AECOMMERCE')) {
        sb_aecommerce_clean_carts();
    }
    sb_clean_data();
    sb_db_query('DELETE FROM sb_settings WHERE name="cron-functions"');
    sb_save_external_setting('cron', $now);
}

function sb_send_sms($message, $to, $template = true, $conversation_id = true, $attachments = false) {
    $settings = sb_get_setting('sms');
    $to_agents = $to == 'agents' || $to == 'all-agents' || strpos($to, 'department-') !== false;

    // Retrive phone number
    if ($to_agents) {
        $phones = sb_db_get('SELECT A.id, value FROM sb_users A, sb_users_data B WHERE A.id = B.user_id AND (user_type = "agent" OR user_type = "admin") AND slug = "phone"' . ($to == 'agents' ? ' AND (department IS NULL OR department = "")' : (strpos($to, 'department-') !== false ? ' AND department = ' . substr($to, 11) : '')), false);
        $online_agents_ids = sb_get_online_user_ids(true);
        for ($i = 0; $i < count($phones); $i++) {
            if (!in_array($phones[$i]['id'], $online_agents_ids)) {
                sb_send_sms($message, $phones[$i]['value'], $template, $conversation_id, $attachments);
            }
        }
        return false;
    } else if (strpos($to, '+') === false && substr($to, 0, 2) != '00') {
        $to = sb_get_user_extra($to, 'phone');
        if (empty($to)) return false;
    }

    // Recipient user details, security, and merge fields
    $user = sb_get_user_by('phone', $to);
    if (!sb_is_agent() && !sb_is_agent($user) && sb_get_active_user_ID() != sb_isset($user, 'id') && empty($GLOBALS['SB_FORCE_ADMIN'])) {
        return new SBError('security-error', 'sb_send_sms');
    }
    $message_template = $template ? sb_($settings[sb_is_agent() && empty($GLOBALS['SB_FORCE_ADMIN']) && !$to_agents ? 'sms-message-user' : 'sms-message-agent']) : false;
    $message = $message_template ? str_replace('{message}', $message, $message_template) : $message;
    $message = str_replace(['{conversation_url_parameter}', '{recipient_name}', '{sender_name}', '{recipient_email}', '{sender_email}'], [$conversation_id && $user ? ('?conversation=' . $conversation_id . '&token=' . $user['token']) : '', sb_get_user_name($user), sb_get_user_name(), sb_isset($user, 'email'), sb_isset(sb_get_active_user(), 'email', '')], sb_merge_fields($message));

    // Send the SMS
    $message = sb_clear_text_formatting(strip_tags($message));
    $query = ['Body' => $message, 'From' => $settings['sms-sender'], 'To' => $to];
    if ($attachments) {
        $mime_types = ['jpeg', 'jpg', 'png', 'gif'];
        for ($i = 0; $i < count($attachments); $i++) {
            $attachment = is_array($attachments[$i]) ? $attachments[$i][1] : $attachments[$i];
            if (in_array(pathinfo($attachment, PATHINFO_EXTENSION), $mime_types)) {
                $query['MediaUrl' . $i] = $attachment;
            } else {
                $message .= PHP_EOL . PHP_EOL . $attachment;
            }
        }
        $query['Body'] = $message;
        $query = http_build_query($query);
        if (strpos($query, 'MediaUrl')) $query = str_replace(['MediaUrl0', 'MediaUrl1', 'MediaUrl2', 'MediaUrl3', 'MediaUrl4', 'MediaUrl5', 'MediaUrl6', 'MediaUrl7', 'MediaUrl8', 'MediaUrl9'], 'MediaUrl', $query);
    }
    return sb_curl('https://api.twilio.com/2010-04-01/Accounts/' . $settings['sms-user'] . '/Messages.json', $query, [ 'Authorization: Basic  ' . base64_encode($settings['sms-user'] . ':' . $settings['sms-token']) ]);
}

function sb_sanatize_string($value) {
    return str_replace(['<script', '</script', 'javascript:', 'onclick=', 'onerror='], ['&lt;script', '&lt;/script', '', '', ''], $value);
}

function sb_aws_s3($file_path, $action = 'PUT') {
    $settings = sb_get_setting('amazon-s3');
    if ((!$settings || empty($settings['amazon-s3-bucket-name'])) && defined('SB_CLOUD_AWS_S3')) $settings = SB_CLOUD_AWS_S3;
    if ($settings) {
        $put = $action == 'PUT';
        $host_name = $settings['amazon-s3-bucket-name'] . '.s3.amazonaws.com';
        $file = $put ? file_get_contents($file_path) : '';
        $file_name = basename($file_path);
        $timestamp = gmdate('Ymd\THis\Z');
        $date = gmdate('Ymd');
        $request_headers = ['Content-Type' => $put ? mime_content_type($file_path) : '', 'Date' => $timestamp, 'Host' => $settings['amazon-s3-bucket-name'] . '.s3.amazonaws.com', 'x-amz-acl' => 'public-read', 'x-amz-content-sha256' => hash('sha256', $file)];
        ksort($request_headers);
        $canonical_headers = [];
        $signed_headers = [];
        foreach ($request_headers as $key => $value) {
            $canonical_headers[] = strtolower($key) . ':' . $value;
        }
        foreach ($request_headers as $key => $value) {
            $signed_headers[] = strtolower($key);
        }
        $canonical_headers = implode("\n", $canonical_headers);
        $signed_headers = implode(';', $signed_headers);
        $hashed_canonical_request = hash('sha256', implode("\n", [$action, '/' . $file_name, '', $canonical_headers, '', $signed_headers, hash('sha256', $file)]));
        $scope = [$date, $settings['amazon-s3-region'], 's3', 'aws4_request'];
        $string_to_sign = implode("\n", ['AWS4-HMAC-SHA256', $timestamp, implode('/', $scope), $hashed_canonical_request]);
        $kSecret = 'AWS4' . $settings['amazon-s3-secret-access-key'];
        $kDate = hash_hmac('sha256', $date, $kSecret, true);
        $kRegion = hash_hmac('sha256', $settings['amazon-s3-region'], $kDate, true);
        $kService = hash_hmac('sha256', 's3', $kRegion, true);
        $kSigning = hash_hmac('sha256', 'aws4_request', $kService, true);
        $authorization = 'AWS4-HMAC-SHA256' . ' ' . implode( ',', ['Credential=' . $settings['amazon-s3-access-key'] . '/' . implode('/', $scope), 'SignedHeaders=' . $signed_headers, 'Signature=' . hash_hmac('sha256', $string_to_sign, $kSigning)]);
        $curl_headers = ['Authorization: ' . $authorization];
        foreach($request_headers as $key => $value) {
            $curl_headers[] = $key . ": " . $value;
        }
        $url = 'https://' . $host_name . '/' . $file_name;
        $response = sb_curl($url, $file, $curl_headers, $action);
        return $response ? $response : $url;
    }
    return false;
}

/*
 * -----------------------------------------------------------
 * REPORTS
 * -----------------------------------------------------------
 *
 * 1. Return the data of a report
 * 2. Update the values of a report
 *
 */

function sb_reports($report_name, $date_start = false, $date_end = false, $timezone = false) {
    $date = '';
    $data = [];
    $data_final = [];
    $title = '';
    $table = [sb_('Date'), sb_('Count')];
    $description = '';
    $period = [];
    $query = '';
    $time_range = true;
    $label_type = 1;
    $chart_type = 'line';

    // Set up date range
    if ($date_start) {
        $date_start = date('Y-m-d', strtotime(str_replace('/', '-', $date_start)));
        $date = 'A.creation_time >= "' . sb_db_escape($date_start) . ' 00:00"';
    }
    if ($date_end) {
        $date_end = date('Y-m-d', strtotime(str_replace('/', '-', $date_end)));
        $date .= ($date == '' ? '' : ' AND ') . 'A.creation_time <= "' . sb_db_escape($date_end) . ' 23:59"';
    }

    // Get the data
    switch ($report_name) {
        case 'conversations':
            $query = 'SELECT A.creation_time FROM sb_conversations A, sb_users B WHERE B.id = A.user_id AND B.user_type <> "visitor"';
            $title = 'Conversations count';
            $description = 'Count of new conversations started by users.';
            break;
        case 'missed-conversations':
            $query = 'SELECT creation_time FROM sb_conversations A WHERE id NOT IN (SELECT conversation_id FROM sb_messages A, sb_users B WHERE A.user_id = B.id AND (B.user_type = "agent" OR B.user_type = "admin"))';
            $title = 'Missed conversations count';
            $description = 'Count of conversations without a reply from an human agent. Conversations with a reply from the bot are counted.';
            break;
        case 'conversations-time':
            $query = 'SELECT creation_time, conversation_id FROM sb_messages A';
            $title = 'Average conversations duration';
            $description = 'Average conversations duration. Messages sent more than 7 days after the previous message are counted as part of a new conversation.';
            $table = [sb_('Date'), sb_('Average time')];
            $label_type = 2;
            break;
        case 'visitors':
            $query = 'SELECT creation_time, value FROM sb_reports A WHERE name = "visitors"';
            $title = 'Visitor registrations count';
            $description = 'Visitors count. Visitors are users who have not started any conversations and who are not registered.';
            break;
        case 'leads':
            $query = 'SELECT creation_time FROM sb_users A WHERE user_type = "lead"';
            $title = 'Lead registrations count';
            $description = 'Leads count. Leads are users who have started at least one conversation but who are not registered.';
            break;
        case 'users':
            $query = 'SELECT creation_time FROM sb_users A WHERE user_type = "user"';
            $title = 'User registrations count';
            $description = 'Users count. Users are registered with an email address.';
            break;
        case 'agents-response-time':
            $title = 'Average agent response time';
            $description = 'Average time for agents to send the first reply after the user sends the first message.';
            $table = [sb_('Agent name'), sb_('Average time')];
            $time_range = false;
            $chart_type = 'bar';
            $label_type = 2;
            break;
        case 'agents-conversations':
            $title = 'Agent conversations count';
            $description = 'Number of conversations which at least one reply from the agent.';
            $table = [sb_('Agent name'), sb_('Count')];
            $chart_type = 'bar';
            $time_range = false;
            break;
        case 'agents-conversations-time':
            $query = 'SELECT creation_time, conversation_id FROM sb_messages A';
            $title = 'Average agent conversations duration';
            $description = 'Average conversations duration of each agent. Messages sent more than 7 days after the previous message are counted as part of a new conversation.';
            $table = [sb_('Agent name'), sb_('Average time')];
            $chart_type = 'bar';
            $label_type = 2;
            $time_range = false;
            break;
        case 'agents-ratings':
            $title = 'Agent ratings';
            $description = 'Ratings assigned to agents.';
            $table = [sb_('Agent name'), sb_('Ratings')];
            $chart_type = 'horizontalBar';
            $time_range = false;
            $label_type = 3;
            break;
        case 'countries':
            $title = 'User countries';
            $description = 'Countries of users who started at least one chat.';
            $table = [sb_('Country'), sb_('Count')];
            $time_range = false;
            $chart_type = 'pie';
            $label_type = 4;
            break;
        case 'languages':
            $title = 'User languages';
            $description = 'Languages of users who started at least one chat.';
            $table = [sb_('Language'), sb_('Count')];
            $time_range = false;
            $chart_type = 'pie';
            $label_type = 4;
            break;
        case 'browsers':
            $title = 'User browsers';
            $description = 'Browsers used by users who started at least one chat.';
            $table = [sb_('Browser'), sb_('Count')];
            $time_range = false;
            $chart_type = 'pie';
            $label_type = 4;
            break;
        case 'os':
            $title = 'User operating systems';
            $description = 'Operating systems used by users who started at least one chat.';
            $table = [sb_('Operating system'), sb_('Count')];
            $time_range = false;
            $chart_type = 'pie';
            $label_type = 4;
            break;
        case 'subscribe':
            $query = 'SELECT creation_time, value FROM sb_reports A WHERE name = "subscribe"';
            $title = 'Subscribe emails count';
            $description = 'Number of users who registered their email via subscribe message.';
            break;
        case 'follow-up':
            $query = 'SELECT creation_time, value FROM sb_reports A WHERE name = "follow-up"';
            $title = 'Follow-up emails count';
            $description = 'Number of users who registered their email via follow-up message.';
            break;
        case 'registrations':
            $query = 'SELECT creation_time, value FROM sb_reports A WHERE name = "registrations"';
            $title = 'Registrations count';
            $description = 'Number of users who created an account via the registration form of the chat.';
            break;
        case 'articles-searches':
            $query = 'SELECT creation_time, value FROM sb_reports A WHERE name = "articles-searches"';
            $title = 'Article searches';
            $description = 'Article searches made by users.';
            $table = [sb_('Date'), sb_('Search terms')];
            break;
        case 'articles-ratings':
            $query = 'SELECT value, extra FROM sb_reports A WHERE name = "article-ratings"';
            $title = 'Article ratings';
            $description = 'Ratings assigned to articles by users.';
            $table = [sb_('Article name'), sb_('Ratings')];
            $chart_type = 'horizontalBar';
            $time_range = false;
            $label_type = 3;
            break;
        case 'articles-views-single':
        case 'articles-views':
            $query = 'SELECT creation_time, value, extra FROM sb_reports A WHERE name = "articles-views"';
            $title = 'Article views';
            $description = 'Number of times articles have been viewed by users.';
            if ($report_name == 'articles-views-single') {
                $chart_type = 'horizontalBar';
                $time_range = false;
                $table = [sb_('Article'), sb_('Count')];
            }
            break;
        case 'sms-automations':
        case 'email-automations':
        case 'message-automations':
            $query = 'SELECT creation_time, value FROM sb_reports A WHERE name = "' . $report_name . '"';
            $title = $description = sb_string_slug($report_name, 'string') . ' count';
            break;
        case 'direct-sms':
        case 'direct-emails':
        case 'direct-messages':
            $query = 'SELECT creation_time, value FROM sb_reports A WHERE name = "' . $report_name . '"';
            $name = $report_name == 'direct-emails' ? 'emails' : ($report_name == 'direct-messages' ? 'chat messages' : 'text messages');
            $title = 'Direct ' . $name;
            $description = 'Direct messages sent to users. The details column shows the first part of the message and the number of users to which it has been sent to.';
            $table = ['Date', 'Details'];
            break;
    }
    switch ($report_name) {
        case 'sms-automations':
        case 'email-automations':
        case 'message-automations':
        case 'registrations':
        case 'follow-up':
        case 'subscribe':
        case 'users':
        case 'leads':
        case 'visitors':
        case 'conversations':
        case 'missed-conversations':
            $rows = sb_db_get($query . ($date == '' ? '' : ' AND ' . $date) . ' ORDER BY STR_TO_DATE(A.creation_time, "%Y-%m-%d %T")', false);
            $sum = !in_array($report_name, ['visitors', 'subscribe', 'follow-up', 'registrations', 'message-automations', 'email-automations', 'sms-automations']);
            for ($i = 0; $i < count($rows); $i++) {
                $date_row = date('d/m/Y', strtotime($rows[$i]['creation_time']));
                $data[$date_row] = $sum ? [empty($data[$date_row]) ? 1 : $data[$date_row][0] + 1] : [$rows[$i]['value']];
            }
            break;
        case 'agents-conversations-time':
        case 'conversations-time':
            $rows = sb_db_get($query . ($date == '' ? '' : ' WHERE ' . $date) . ' ORDER BY STR_TO_DATE(creation_time, "%Y-%m-%d %T")', false);
            $count = count($rows);
            if ($count == 0) return false;
            $last_id = $rows[0]['conversation_id'];
            $first_time = $rows[0]['creation_time'];
            $times = [];
            $agents_times = $report_name == 'agents-conversations-time';
            for ($i = 1; $i < $count; $i++) {
                $time = $rows[$i]['creation_time'];
                if (($rows[$i]['conversation_id'] != $last_id) || (strtotime('+7 day', strtotime($first_time)) < strtotime($time))) {
                    $last_time = strtotime($rows[$i - 1]['creation_time']);
                    array_push($times, [$agents_times ? $last_id : date('d/m/Y', $last_time), $last_time - strtotime($first_time)]);
                    $first_time = $time;
                    $last_id = $rows[$i]['conversation_id'];
                }
            }
            if ($agents_times) {
                $agents_counts = [];
                $agents_conversations = [];
                $rows = sb_db_get('SELECT conversation_id, first_name, last_name FROM sb_messages A, sb_users B WHERE A.user_id = B.id AND (B.user_type = "agent" OR  B.user_type = "admin") GROUP BY conversation_id', false);
                for ($i = 0; $i < count($rows); $i++) {
                    $agents_conversations[$rows[$i]['conversation_id']] = $rows[$i]['first_name'] . ' ' . $rows[$i]['last_name'];
                }
                for ($i = 0; $i < count($times); $i++) {
                    if (isset($agents_conversations[$times[$i][0]])) {
                        $name = $agents_conversations[$times[$i][0]];
                        $data[$name] = empty($data[$name]) ? $times[$i][1] : $data[$name] + $times[$i][1];
                        $agents_counts[$name] = empty($agents_counts[$name]) ? 1 : $agents_counts[$name] + 1;
                    }
                }
                foreach ($data as $key => $value) {
                    $data[$key] = [intval($value / $agents_counts[$key]), gmdate('H:i:s', $value / $agents_counts[$key])];
                }
            } else {
                for ($i = 0; $i < count($times); $i++) {
                    $time = $times[$i][0];
                    $count = 0;
                    $sum = 0;
                    if (!isset($data[$time])) {
                        for ($y = 0; $y < count($times); $y++) {
                            if ($times[$y][0] == $time) {
                                $sum += $times[$y][1];
                                $count++;
                            }
                        }
                        $data[$time] = [intval($sum / $count), gmdate('H:i:s', $sum / $count)];
                    }
                }
            }
            break;
        case 'agents-conversations':
            $rows = sb_db_get('SELECT first_name, last_name FROM sb_messages A, sb_users B WHERE A.user_id = B.id AND (B.user_type = "agent" OR  B.user_type = "admin") ' . ($date ? ' AND ' . $date : '') . ' GROUP BY conversation_id, B.id', false);
            for ($i = 0; $i < count($rows); $i++) {
                $name = $rows[$i]['first_name'] . ' ' . $rows[$i]['last_name'];
                $data[$name] = [empty($data[$name]) ? 1 : $data[$name][0] + 1];
            }
            break;
        case 'agents-response-time':
            $conversations = sb_db_get('SELECT A.user_id, B.user_type, A.conversation_id, A.creation_time FROM sb_messages A, sb_users B WHERE B.id = A.user_id AND A.conversation_id IN (SELECT conversation_id FROM sb_messages A WHERE user_id IN (SELECT id FROM sb_users WHERE user_type = "agent" OR user_type = "admin") ' . ($date == '' ? '' : ' AND ' . $date) . ') ORDER BY A.conversation_id, STR_TO_DATE(A.creation_time, "%Y-%m-%d %T")', false);
            $count = count($conversations);
            if ($count == 0) return false;
            $agents = [];
            $active_conversation = $conversations[0];
            $skip = false;
            $agents_ids = '';
            for ($i = 1; $i < $count; $i++) {
                if ($skip) {
                    if ($active_conversation['conversation_id'] != $conversations[$i]['conversation_id']) {
                        $active_conversation = $conversations[$i];
                        $skip = false;
                    }
                    continue;
                }
                if (sb_is_agent($conversations[$i], true)) {
                    $conversation_time = strtotime($conversations[$i]['creation_time']) - strtotime($active_conversation['creation_time']);
                    $agent_id = $conversations[$i]['user_id'];
                    if (!isset($agents[$agent_id])) {
                        $agents[$agent_id] = [];
                        $agents_ids .= $agent_id . ',';
                    }
                    array_push($agents[$agent_id], $conversation_time);
                    $skip = true;
                }
            }
            $rows = sb_db_get('SELECT id, first_name, last_name FROM sb_users WHERE id IN (' . substr($agents_ids, 0, -1) . ')', false);
            $agent_names = [];
            for ($i = 0; $i < count($rows); $i++) {
                $agent_names[$rows[$i]['id']] = $rows[$i]['first_name'] . ' ' . $rows[$i]['last_name'];
            }
            foreach ($agents as $key => $times) {
                $sum = 0;
                $count = count($times);
                for ($i = 0; $i < $count; $i++) {
                    $sum += $times[$i];
                }
                $data[$agent_names[$key]] = [intval($sum / $count), gmdate('H:i:s', $sum / $count)];
            }
            break;
        case 'articles-ratings':
        case 'agents-ratings':
            $article = $report_name == 'articles-ratings';
            $ratings = $article ? sb_db_get($query, false) : sb_get_external_setting('ratings');
            if ($ratings) {
                $rows = $article ? sb_get_articles() : sb_db_get('SELECT id, first_name, last_name FROM sb_users WHERE user_type = "agent" OR user_type = "admin"', false);
                $items = [];
                for ($i = 0; $i < count($rows); $i++) {
                    $items[$rows[$i]['id']] = $article ? $rows[$i]['title'] : $rows[$i]['first_name'] . ' ' . $rows[$i]['last_name'];
                }
                if ($article) {
                    for ($i = 0; $i < count($ratings); $i++) {
                        $rating = $ratings[$i];
                        if (isset($rating['extra'])) {
                            $id = $rating['extra'];
                            if (isset($items[$id]) && !empty($rating['value'])) {
                                $article_ratings = json_decode($rating['value']);
                                $positives = 0;
                                $negatives = 0;
                                $name = strlen($items[$id]) > 40 ? substr($items[$id], 0, 40) . '...' : $items[$id];
                                for ($y = 0; $y < count($article_ratings); $y++) {
                                    $positives += $article_ratings[$y] == 1 ? 1 : 0;
                                    $negatives += $article_ratings[$y] == 1 ? 0 : 1;
                                }
                                $data[$name] = [$positives, $negatives];
                            }
                        }
                    }
                } else {
                    foreach ($ratings as $rating) {
                        if (isset($rating['agent_id'])) {
                            $id = $rating['agent_id'];
                            if (isset($items[$id])) {
                                $positive = $rating['rating'] == 1 ? 1 : 0;
                                $negative = $rating['rating'] == 1 ? 0 : 1;
                                $name = $items[$id];
                                $data[$name] = isset($data[$name]) ? [$data[$name][0] + $positive, $data[$name][1] + $negative] : [$positive, $negative];
                            }
                        }
                    }
                }
                foreach ($data as $key => $value) {
                    $positive = $value[0];
                    $negative = $value[1];
                    $average = round($positive / ($negative + $positive) * 100, 2);
                    $data[$key] = [$average, '<i class="sb-icon-like"></i>' . $positive . ' (' . $average . '%) <i class="sb-icon-dislike"></i>' . $negative];
                }
            }
            break;
        case 'articles-views':
        case 'articles-views-single':
            $rows = sb_db_get($query . ($date == '' ? '' : ' AND ' . $date) . ' ORDER BY STR_TO_DATE(A.creation_time, "%Y-%m-%d %T")', false);
            $single = $report_name == 'articles-views-single';
            for ($i = 0; $i < count($rows); $i++) {
                $date_row = $single ? $rows[$i]['extra'] : date('d/m/Y', strtotime($rows[$i]['creation_time']));
                $data[$date_row] = [intval($rows[$i]['value']) + (empty($data[$date_row]) ? 0 : $data[$date_row][0])];
            }
            if ($single) {
                $articles = sb_get_articles();
                $data_names = [];
                for ($i = 0; $i < count($articles); $i++) {
                    $id = $articles[$i]['id'];
                    if (isset($data[$id])) {
                        $article_title = $articles[$i]['title'];
                        $data_names[strlen($article_title) > 40 ? substr($article_title, 0, 40) . '...' : $article_title] = $data[$id];
                    }
                }
                $data = $data_names;
            }
            break;
        case 'os':
        case 'browsers':
        case 'languages':
        case 'countries':
            $field = 'location';
            $is_languages = $report_name == 'languages';
            $is_browser = $report_name == 'browsers';
            $is_os = $report_name == 'os';
            $is_country = $report_name == 'countries';
            if ($is_languages) $field = 'browser_language';
            if ($is_browser) $field = 'browser';
            if ($is_os) $field = 'os';
            $language_codes = json_decode(file_get_contents(SB_PATH . '/resources/languages/language-codes.json'), true);
            $country_codes = $is_country ? json_decode(file_get_contents(SB_PATH . '/resources/json/countries.json'), true) : false;
            $rows = sb_db_get('SELECT value FROM sb_users_data WHERE slug = "' . $field . '" AND user_id IN (SELECT id FROM sb_users A WHERE (user_type = "lead" OR user_type = "user")' . ($date == '' ? '' : ' AND ' . $date) . ')', false);
            $total = 0;
            $flags = [];
            for ($i = 0; $i < count($rows); $i++) {
                $value = $rows[$i]['value'];
                $valid = false;
                if ($is_country && strpos($value, ',')) {
                    $value = trim(substr($value, strpos($value, ',') + 1));
                    $valid = true;
                }
                if (($is_languages && isset($language_codes[strtolower($value)])) || ($is_country && isset($country_codes[strtoupper($value)]))) {
                    $code = strtolower($is_languages ? $value : $country_codes[strtoupper($value)]);
                    $value = $language_codes[$code];
                    if (!isset($flags[$value]) && file_exists(SB_PATH . '/media/flags/' . $code . '.png')) {
                        $flags[$value] = $code;
                    }
                    $valid = true;
                }
                if ($valid || $is_browser || $is_os) {
                    $data[$value] = empty($data[$value]) ? 1 : $data[$value] + 1;
                    $total++;
                }
            }
            arsort($data);
            foreach ($data as $key => $value) {
                $image = '';
                if (isset($flags[$key])) $image = '<img class="sb-flag" src="' . SB_URL . '/media/flags/' . $flags[$key] . '.png" />';
                if ($is_browser) {
                    $lowercase = strtolower($key);
                    if (strpos($lowercase, 'chrome') !== false) {
                        $image = 'chrome';
                    } else if (strpos($lowercase, 'edge') !== false) {
                        $image = 'edge';
                    } else if (strpos($lowercase, 'firefox') !== false) {
                        $image = 'firefox';
                    } else if (strpos($lowercase, 'opera') !== false) {
                        $image = 'opera';
                    } else if (strpos($lowercase, 'safari') !== false) {
                        $image = 'safari';
                    }
                    if ($image) $image = '<img src="' . SB_URL . '/media/devices/' . $image . '.svg" />';
                }
                if ($is_os) {
                    $lowercase = strtolower($key);
                    if (strpos($lowercase, 'windows') !== false) {
                        $image = 'windows';
                    } else if (strpos($lowercase, 'mac') !== false || strpos($lowercase, 'apple') !== false || strpos($lowercase, 'ipad') !== false || strpos($lowercase, 'iphone') !== false) {
                        $image = 'apple';
                    } else if (strpos($lowercase, 'android') !== false) {
                        $image = 'android';
                    } else if (strpos($lowercase, 'linux') !== false) {
                        $image = 'linux';
                    } else if (strpos($lowercase, 'ubuntu') !== false) {
                        $image = 'ubuntu';
                    }
                    if ($image) $image = '<img src="' . SB_URL . '/media/devices/' . $image . '.svg" />';
                }
                $data[$key] = [$value, $image . $value . ' (' . round($value / $total * 100, 2) . '%)'];
            }
            break;
        case 'direct-sms':
        case 'direct-emails':
        case 'direct-messages':
        case 'articles-searches':
            $rows = sb_db_get($query . ($date == '' ? '' : ' AND ' . $date) . ' ORDER BY STR_TO_DATE(A.creation_time, "%Y-%m-%d %T")', false);
            for ($i = 0; $i < count($rows); $i++) {
                $date_row = date('d/m/Y', strtotime($rows[$i]['creation_time']));
                $search = '<div>' . $rows[$i]['value'] . '</div>';
                $data[$date_row] = empty($data[$date_row]) ? [1, $search] : [$data[$date_row][0] + 1, $data[$date_row][1] . $search];
            }
            break;
    }

    // Generate all days, months, years within the date range
    if (!count($data)) return false;
    if ($time_range) {
        if (!$date_start) {
            $date_start = date('Y-m-d', strtotime(str_replace('/', '-', array_keys($data)[0])));
        }
        if (!$date_end) {
            $date_end = date('Y-m-d', strtotime(str_replace('/', '-', array_keys($data)[count($data) - 1])));
        }
        if ($timezone) date_default_timezone_set($timezone);
        $period = new DatePeriod(new DateTime($date_start), new DateInterval('P1D'), new DateTime(date('Y-m-d', strtotime($date_end . '+1 days'))));
        $period = iterator_to_array($period);
        $period_count = count($period);
        $date_format = $period_count > 730 ? 'Y' : ($period_count > 60 ? 'm/Y' : 'd/m/Y');
        $is_array = count(reset($data)) > 1;
        $counts = [];
        $average = $label_type == 2;
        for ($i = 0; $i < $period_count; $i++) {
            $key = $period[$i]->format($date_format);
            $key_original = $period[$i]->format('d/m/Y');
            $value = empty($data[$key_original]) ? 0 : $data[$key_original][0];
            $data_final[$key] = [empty($data_final[$key]) ? $value : $data_final[$key][0] + $value];
            if ($average) $counts[$key] = empty($counts[$key]) ? 1 : $counts[$key] + 1;
            if ($is_array) array_push($data_final[$key], empty($data[$key_original][1]) ? '' : $data[$key_original][1]);
        }
        if ($average && $period_count > 60) {
            foreach ($data_final as $key => $value) {
                $data_final[$key] = [intval($value[0] / $counts[$key]), gmdate('H:i:s', $value[0] / $counts[$key])];
            }
        }
    } else {
        $data_final = $data;
    }

    // Return the data
    return ['title' => sb_($title), 'description' => sb_($description), 'data' => $data_final, 'table' => $table, 'table-inverse' => $time_range, 'label_type' => $label_type, 'chart_type' => $chart_type];
}

function sb_reports_update($name, $value = false, $external_id = false, $extra = false) {
    if (sb_get_multi_setting('performance', 'performance-reports')) return false;
    $now = gmdate('Y-m-d');
    $name = sb_db_escape($name);
    $extra = sb_db_escape($extra);
    switch ($name) {
        case 'direct-sms':
        case 'direct-emails':
        case 'direct-messages':
        case 'articles-searches':
            return sb_db_query('INSERT INTO sb_reports (name, value, creation_time, external_id, extra) VALUES ("' . $name . '", "' . sb_db_escape($value) . '", "' . $now . '", NULL, NULL)');
        case 'articles-views':
            $where = ' WHERE name = "articles-views" AND extra = "' . $extra . '" AND creation_time = "' . $now . '"';
            $count = sb_db_get('SELECT value FROM sb_reports' . $where);
            return sb_db_query(empty($count) ? 'INSERT INTO sb_reports (name, value, creation_time, external_id, extra) VALUES ("' . $name . '", 1, "' . $now . '", NULL, "' . $extra . '")' : 'UPDATE sb_reports SET value = ' . (intval($count['value']) + 1) . $where);
        default:
            $where = ' WHERE name = "' . $name . '" AND creation_time = "' . $now . '"';
            $count = sb_db_get('SELECT value FROM sb_reports' . $where);
            return sb_db_query(empty($count) ? 'INSERT INTO sb_reports (name, value, creation_time, external_id, extra) VALUES ("' . $name . '", 1, "' . $now . '", ' . ($external_id === false  ? 'NULL' : '"' . $external_id . '"') . ', ' . ($extra === false  ? 'NULL' : '"' . $extra . '"') . ')' : 'UPDATE sb_reports SET value = ' . (intval($count['value']) + 1) . $where);
    }
}

/*
 * -----------------------------------------------------------
 * AUTOMATIONS
 * -----------------------------------------------------------
 *
 * 1. Get all automations
 * 2. Save all automations
 * 3. Run all valid automations and return the ones which need client-side validations
 * 4. Check if an automation is valid and can be executed
 * 5. Execute an automation
 *
 */

function sb_automations_get() {
    $types = ['messages', 'emails', 'sms', 'popups', 'design', 'more'];
    $automations = sb_get_external_setting('automations', []);
    $translations = [];
    $rows = sb_db_get('SELECT name, value FROM sb_settings WHERE name LIKE "automations-translations-%"', false);
    for ($i = 0; $i < count($rows); $i++) {
        $translations[substr($rows[$i]['name'], -2)] = json_decode($rows[$i]['value'], true);
    }
    for ($i = 0; $i < count($types); $i++) {
        if (!$automations || !isset($automations[$types[$i]])) $automations[$types[$i]] = [];
    }
    return [$automations, $translations];
}

function sb_automations_save($automations, $translations = false) {
    if ($translations) {
        $db = '';
        foreach ($translations as $key => $value) {
            $name = 'automations-translations-' . $key;
            sb_save_external_setting($name, $value);
            $db .=  '"' . $name . '",';
        }
        sb_db_query('DELETE FROM sb_settings WHERE name LIKE "automations-translations-%" AND name NOT IN (' . substr($db, 0, -1) . ')');
    }
    return sb_save_external_setting('automations', empty($automations) ? [] : $automations);
}

function sb_automations_run_all() {
    if (sb_is_agent()) return false;
    $response = [];
    $automations_all = sb_automations_get();
    $user_language = sb_get_user_language();
    foreach ($automations_all[0] as $type => $automations) {
        for ($i = 0; $i < count($automations); $i++) {
            $automations[$i]['type'] = $type;
            $validation = sb_automations_validate($automations[$i]);
            if ($validation) {
                $automation_id = $automations[$i]['id'];
                $conditions = $validation['conditions'];

                // Translations
                if ($user_language && isset($automations_all[1][$user_language])) {
                    $translations = sb_isset($automations_all[1][$user_language], $type, []);
                    for ($x = 0; $x < count($translations); $x++) {
                        if ($translations[$x]['id'] == $automation_id) {
                            $automations[$i] = $translations[$x];
                            $automations[$i]['type'] = $type;
                            break;
                        }
                    }
                }
                if ($validation['repeat_id']) $automations[$i]['repeat_id'] = $validation['repeat_id'];
                if (count($conditions) || $type == 'popups' || $type == 'design' || $type == 'more' || !sb_get_active_user()) {

                    // Automation with client-side conditions, server-side invalid conditions, or popup, design
                    $automations[$i]['conditions'] = $conditions;
                    array_push($response, $automations[$i]);
                } else {

                    // Run automation
                    sb_automations_run($automations[$i]);
                }
            }
        }
    }
    return $response;
}

function sb_automations_validate($automation) {
    $conditions = sb_isset($automation, 'conditions', []);
    $invalid_conditions = [];
    $repeat_id = false;
    $valid = false;
    $active_user = sb_get_active_user();
    $active_user_id = sb_isset($active_user, 'id');
    for ($i = 0; $i < count($conditions); $i++) {
        $valid = false;
        $criteria = $conditions[$i][1];
        switch ($conditions[$i][0]) {
            case 'datetime':
                $now = time();
                $offset = intval(sb_get_setting('timetable-utc', 0)) * 3600;
                if ($criteria == 'is-between') {
                    $dates = explode(' - ', $conditions[$i][2]);
                    if (count($dates) == 2) {
                        $unix = date_timestamp_get(DateTime::createFromFormat('d/m/Y H:i', $dates[0] . (strpos($dates[0], ':') ? '' : ' 00:00'))) + (strpos($dates[0], ':') ? $offset : 0);
                        $unix_end = date_timestamp_get(DateTime::createFromFormat('d/m/Y H:i', $dates[1] . (strpos($dates[1], ':') ? '' : ' 23:59'))) + (strpos($dates[1], ':') ? $offset : 0);
                        $valid = ($now >= $unix) && ($now <= $unix_end);
                        $continue = true;
                    }
                } else if ($criteria == 'is-exactly') {
                    $is_time = strpos($conditions[$i][2], ':');
                    $unix = date_timestamp_get(DateTime::createFromFormat('d/m/Y H:i', $conditions[$i][2] . ($is_time ? '' : ' 00:00'))) + $offset;
                    $valid = $now == $unix || (!$is_time && $now > $unix && $now < $unix + 86400);
                }
                if (!$valid) {
                    for ($j = 0; $j < count($conditions); $j++) {
                        if ($conditions[$j][0] == 'repeat') {
                            $condition = $conditions[$j][1];
                            if ($criteria == 'is-between' && $continue) {
                                $hhmm = false;
                                $hhmm_end = false;
                                if (strpos($dates[0], ':') && strpos($dates[1], ':')) {
                                    $hhmm = strtotime(date('Y-m-d ' . explode(' ', $dates[0])[1])) + $offset;
                                    $hhmm_end = strtotime(date('Y-m-d ' . explode(' ', $dates[1])[1])) + $offset;
                                }
                                if ($condition == 'every-day') {
                                    $valid = $hhmm ? ($now >= $hhmm) && ($now <= $hhmm_end) : true;
                                    $repeat_id = $valid ? date('z') : false;
                                } else {
                                    $letter = $condition == 'every-week' ? 'w' : ($condition == 'every-month' ? 'd' : 'z');
                                    $letter_value_now = date($letter);
                                    $letter_value_unix = date($letter, $unix);
                                    $letter_value_unix_end = date($letter, $unix_end);
                                    if ($letter == 'z') {
                                        $letter_value_now -= date('L');
                                        $letter_value_unix -= date('L', $unix);
                                        $letter_value_unix_end -= date('L', $unix_end);
                                    }
                                    $valid = ($letter_value_now >= $letter_value_unix) && (date($letter, strtotime('+' . ($letter_value_unix_end - $letter_value_unix - (($letter_value_now >= $letter_value_unix) && ($letter_value_now <= $letter_value_unix_end) ? $letter_value_now - $letter_value_unix : 0)) . ' days')) <= $letter_value_unix_end);
                                    if ($valid && $hhmm) $valid = ($now >= $hhmm) && ($now <= $hhmm_end);
                                    $repeat_id = $valid ? $letter_value_now : false;
                                }
                            } else if ($criteria == 'is-exactly') {
                                if ($condition == 'every-day') {
                                    $valid = true;
                                    $repeat_id = date('z');
                                } else {
                                    $letter = $condition == 'every-week' ? 'w' : ($condition == 'every-month' ? 'd' : 'z');
                                    $valid = $letter == 'z' ? ((date($letter, $unix) - date('L', $unix)) == (date($letter) - date('L'))) : (date($letter, $unix) == date($letter));
                                    $repeat_id = $valid ? date($letter) : false;
                                }
                            }
                            break;
                        }
                    }
                }
                break;
            case 'include_urls':
            case 'exclude_urls':
                $url =  str_replace(['https://', 'http://', 'www.'], '', sb_isset($_POST, 'current_url', $_SERVER['HTTP_REFERER']));
                $checks = explode(',', $conditions[$i][2]);
                $include = $conditions[$i][0] == 'include_urls';
                if (!$include) $valid = true;
                for ($j = 0; $j < count($checks); $j++) {
                    $checks[$j] = trim(str_replace(['https://', 'http://', 'www.'], '', $checks[$j]));
                    if (($criteria == 'contains' && strpos($url . '/', $checks[$j]) !== false) || ($criteria == 'does-not-contain' && strpos($url, $checks[$j]) === false) || ($criteria == 'is-exactly' && $checks[$j] == $url) || ($criteria == 'is-not' && $checks[$j] != $url)) {
                        $valid = $include;
                        break;
                    }
                }
                break;
            case 'user_type':
                if ($active_user) {
                    $user_type = sb_isset($active_user, 'user_type');
                    $valid = ($criteria == 'is-visitor' && $user_type == 'visitor') || ($criteria == 'is-lead' && $user_type == 'is-lead') || ($criteria == 'is-user' && $user_type == 'user') || ($criteria == 'is-not-visitor' && $user_type != 'visitor') || ($criteria == 'is-not-lead' && $user_type != 'lead') || ($criteria == 'is-not-user' && $user_type != 'user');
                } else {
                    $valid = true;
                    array_push($invalid_conditions, $conditions[$i]);
                }
                break;
            case 'cities':
            case 'languages':
            case 'countries':
                if ($active_user) {
                    if ($conditions[$i][0] == 'languages') {
                        $user_value = sb_get_user_extra($active_user_id, 'language');
                        if (!$user_value) {
                            $user_value = sb_get_user_extra($active_user_id, 'browser_language');
                            if (strlen($user_value) > 2) $user_value = sb_language_code($user_value);
                        }
                    } else if ($conditions[$i][0] == 'cities') {
                        $user_value = sb_get_user_extra($active_user_id, 'location');
                        if ($user_value) {
                            $user_value = substr($user_value, 0, strpos($user_value, ','));
                        } else {
                            $user_value = sb_get_user_extra($active_user_id, 'city');
                        }
                    } else {
                        $user_value = sb_get_user_extra($active_user_id, 'country_code');
                        if (!$user_value) {
                            $user_value = sb_get_user_extra($active_user_id, 'country');
                            if (!$user_value) {
                                $user_value = sb_get_user_extra($active_user_id, 'location');
                                if ($user_value) {
                                    $user_value = trim(substr($user_value, strpos($user_value, ',')));
                                }
                            }
                            if ($user_value) {
                                $countries = json_decode(file_get_contents(SB_PATH . '/resources/json/countries.json'), true);
                                if (isset($countries[$user_value])) $user_value = $countries[$user_value];
                                else if (strlen($user_value) > 2) $user_value = substr($user_value, 0, 2);
                            }
                        }
                    }
                    if ($user_value) {
                        $user_value = strtolower(trim($user_value));
                        $condition_values = explode(',', $criteria);
                        for ($j = 0; $j < count($condition_values); $j++) {
                            if (strtolower(trim($condition_values[$j])) == $user_value) {
                                $valid = true;
                                break;
                            }
                        }
                    }
                } else {
                    $valid = true;
                    array_push($invalid_conditions, $conditions[$i]);
                }
                break;
            case 'returning_visitor':
                $is_first_visitor = $criteria == 'first-time-visitor';
                if ($active_user) {
                    $times = sb_db_get('SELECT creation_time, last_activity FROM sb_users WHERE id = ' . $active_user_id);
                    if ($times) {
                        $difference = strtotime($times['last_activity']) - strtotime($times['creation_time']);
                        $valid = $is_first_visitor ? $difference < 86400 : $difference > 86400;
                    }
                } else if ($is_first_visitor) $valid = true;
                break;
            case 'repeat':
                $valid = true;
                break;
            default:
                $valid = true;
                array_push($invalid_conditions, $conditions[$i]);
                break;
        }
        if (!$valid) break;
    }
    if ($valid && !sb_automations_is_sent($active_user_id, $automation, $repeat_id)) {

        // Check user details conditions
        if ($automation['type'] == 'emails' && (!$active_user || empty($active_user['email']))) {
            array_push($invalid_conditions, ['user_email']);
        } else if ($automation['type'] == 'sms' && !sb_get_user_extra($active_user_id, 'phone')) {
            array_push($invalid_conditions, ['user_phone']);
        }

        // Return the result
        return ['conditions' => $invalid_conditions, 'repeat_id' => $repeat_id];
    }
    return false;
}

function sb_automations_run($automation, $validate = false) {
    $active_user = sb_get_active_user();
    $response = false;
    if ($validate) {
        $validation = sb_automations_validate($automation);
        if (!$validation || count($validation['conditions']) > 0) return false;
    }
    if ($active_user) {
        $active_user_id = $active_user['id'];
        if (sb_automations_is_sent($active_user_id, $automation)) return false;
        switch ($automation['type']) {
            case 'messages':
                $response = sb_send_message(sb_get_bot_id(), sb_get_last_conversation_id_or_create($active_user_id, 3), $automation['message'], [], 3, '{ "event": "open-chat" }');
                sb_reports_update('message-automations');
                break;
            case 'emails':
                $response = empty($active_user['email']) ? false : sb_email_send($active_user['email'], sb_merge_fields($automation['subject']), sb_merge_fields(sb_email_default_parts($automation['message'], $active_user_id)));
                sb_reports_update('email-automations');
                break;
            case 'sms':
                $phone = sb_get_user_extra($active_user_id, 'phone');
                $response = $phone ? sb_send_sms(sb_merge_fields($automation['message']), $phone, false) : false;
                sb_reports_update('sms-automations');
                break;
            default:
                trigger_error('Invalid automation type in sb_automations_run()');
                return false;
        }
        $history = sb_get_external_setting('automations-history', []);
        $history_value = [$active_user['id'], $automation['id']];
        if (count($history) > 10000) $history = array_slice($history, 1000);
        if (isset($automation['repeat_id'])) array_push($history_value, $automation['repeat_id']);
        if ($response) array_push($history, $history_value);
        sb_save_external_setting('automations-history', $history);
    }
    return $response;
}

function sb_automations_is_sent($user_id, $automation, $repeat_id = false) {
    $history = sb_get_external_setting('automations-history', []);
    if ($user_id) {
        for ($x = 0, $length = count($history); $x < $length; $x++) {
            if ($history[$x][0] == $user_id && $history[$x][1] == $automation['id'] && (!$repeat_id || (count($history[$x]) > 2 && $history[$x][2] == $repeat_id))) {
                return true;
            }
        }
    }
    return false;
}

/*
 * -----------------------------------------------------------
 * CLOUD
 * -----------------------------------------------------------
 *
 * 1. Increase the membership messages count for the current month
 * 2. Check if the membership is valid
 * 3. Cloud account
 * 4. Load the config.php file
 * 5. Load cloud environment from token URL
 * 6. Load reseller js and css codes
 * 7. Add or delete agent
 * 8. Set and return cloud login data
 * 9. Check if cloud version
 *
 */

function sb_cloud_increase_count() {
    require_once(SB_CLOUD_PATH . '/account/functions.php');
    cloud_increase_count();
}

function sb_cloud_membership_validation() {
    require_once(SB_CLOUD_PATH . '/account/functions.php');
    $membership = membership_get_active();
    $expiration = DateTime::createFromFormat('d-m-y', $membership['expiration']);
    return !$membership || !isset($membership['count']) || intval($membership['count']) > intval($membership['quota']) || (isset($membership['count_agents']) && isset($membership['quota_agents']) && intval($membership['count_agents']) > intval($membership['quota_agents'])) || ($membership['price'] != 0 && (!$expiration || time() > $expiration->getTimestamp())) ? '<script>document.location = "' . CLOUD_URL . '/account"</script>' : '<script>var SB_CLOUD_FREE = ' . (empty($membership['id']) || $membership['id'] == 'free' ? 'true' : 'false') . '</script>';
}

function sb_cloud_account() {
    return json_decode(sb_encryption(isset($_POST['cloud']) ? $_POST['cloud'] : sb_isset($_GET, 'cloud'), false), true);
}

function sb_cloud_ajax_function_forbidden($function_name) {
    return in_array($function_name, ['installation', 'get-versions', 'update', 'app-activation', 'app-get-key', 'system-requirements', 'path']);
}

function sb_cloud_load() {
    if (!defined('SB_DB_NAME')) {
        $data = !empty($_POST['cloud']) ? $_POST['cloud'] : (!empty($_GET['cloud']) ? $_GET['cloud'] : (empty($_COOKIE['sb-cloud']) ? false : $_COOKIE['sb-cloud']));
        if ($data) {
            $cookie = json_decode(sb_encryption($data, false), true);
            $path = SB_CLOUD_PATH . '/script/config/config_' . $cookie['token'] . '.php';
            if (file_exists($path)) {
                require_once($path);
                return true;
            }
            return 'config-file-missing';
        } else return 'cloud-data-not-found';
    }
    return true;
}

function sb_cloud_load_by_url() {
    if (sb_is_cloud()) {
        $token = isset($_GET['envato_purchase_code']) ? $_GET['envato_purchase_code'] : (isset($_GET['cloud']) ? $_GET['cloud'] : false);
        if ($token) {
            $path = SB_CLOUD_PATH . '/script/config/config_' . $token . '.php';
            if (file_exists($path)) {
                require_once($path);
                sb_cloud_set_login($token);
            } else {
                die('Path not found [function sb_cloud_load_by_url]: ' . $path);
            }
        }
    }
}

function sb_cloud_css_js() {
    require_once(SB_CLOUD_PATH . '/account/functions.php');
    cloud_css_js();
}

function sb_cloud_set_agent($email, $action = 'add', $extra = false) {
    require_once(SB_CLOUD_PATH . '/account/functions.php');
    $cloud = sb_cloud_account();
    if ($action == 'add') {
        return db_query('INSERT INTO agents(admin_id, email) VALUE ("' . $cloud['user_id'] . '", "' . $email . '")');
    }
    if ($action == 'update') {
        return db_query('UPDATE agents SET email = "' . $extra . '" WHERE email = "' . $email . '"');
    }
    if ($action == 'delete') {
        return db_query('DELETE FROM agents WHERE email = "' . $email . '"');
    }
    return false;
}

function sb_cloud_set_login($token) {
    require_once(SB_CLOUD_PATH . '/account/functions.php');
    $cloud_user = db_get('SELECT id AS `user_id`, first_name, last_name, email, password, token, stripe_customer_id FROM users WHERE token = "' . $token . '" LIMIT 1');
    if ($cloud_user) {
        $cloud_user = sb_encryption(json_encode($cloud_user));
        $_POST['cloud'] = $cloud_user;
        return $cloud_user;
    }
    return false;
}

function sb_is_cloud() {
    return defined('SB_CLOUD');
}

?>